The integrated revenue and customer management (IRCM) market is composed of communications service providers (CSPs) looking for commercial off-the-shelf software packages that address business-critical revenue and customer management business processes. IRCM meets all transaction-charging processing requirements, regardless of product, service, delivery network, customer type or payment method for a particular CSP. It includes a set of integrated customer-and network-facing solutions that support customer acquisition, retention and monetization functions. Core functionality is related mainly to traditional billing, charging and customer care features. Adjunct functionality can include analytics and reporting, customer/service product life cycle management, electronic bill presentment and payment, interconnect/wholesale billing and mediation.
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