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integrated-revenue-and-customer-management-for-CSPs accenture All Markets > Integrated Revenue and Customer Management for CSPs

Accenture

4.0 out of 5.0 (1 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): BSS Solutions

    Smooth Implementation

    Overall Comment

    The overall implementation across multiple OPCOs standardized the Salesforce presence and leveraged best practices across multiple OPCOs.

    What one piece of advice would you give other prospective customers?

    Ensure you have onsite staff ready to learn from this vendor to reduce costs on a go-forward basis.

    What one thing do you wish the vendor did differently?

    Nothing....they were easy to work with and delivered exactly what we asked for.

    If you could start over, what would your organization do differently?

    Evaluate newer technologies within the platform to deliver a more robust product versus continual implementation and projects.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(1)
5.0

Timely and complete response to product questions

(1)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

3-6 months


Ease of deployment

(1)
4.0

Availability of local staff resources by the vendor for the deployment and support

(1)
5.0

Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
3.0

Availability of tools to easily implement and operate the software

(1)
4.0
Section
1

Service & Support

Overall rating of service and support from the vendor

(1)
4.0

Quality of technical support

(1)
4.0

Timeliness of vendor's response

(1)
4.0

Quality of peer user community

(1)
4.0

Quality and availability of end-user training

(1)
4.0

Did you purchase a support package from the vendor?

Yes


Was the support package worth it?

Yes


Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0

Scalability

(1)
4.0

Cloud Support

(1)
4.0

Integration

(1)
4.0

Customization

(1)
4.0

Ease of use

(1)
4.0

Balance management

(1)
4.0

Billing and account management

(1)
4.0

Customer self-care

(1)
4.0

Partner relationship management

(1)
4.0

Policy management (policy and charging rules function [PCRF])

(1)
4.0

Product catalog

(1)
4.0

Real-time rating or charging

(1)
4.0

Analytics and reporting

(1)
4.0

Customer/service product life cycle management

(1)
4.0
Section
1

Additional Context

In which region(s) did your deployment take place?

North America


What were the key factors that drove your decision?

Avoid revenue leakage

Customer satisfaction

Monetize data


Why did you purchase the solution?

Create internal/operational efficiencies

Drive innovation

Improve customer relations/service


What was the nature of your involvement?

Decision Maker or Business Sponsor

Development / Integration

Functional Assessment

Implementation, Maintenance or other IT support

Technical Assessment

User Training


What other vendors were considered?

Accenture

MATRIXX Software

Oracle