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Cisco

4.2 out of 5.0 (6 ratings)

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We have aggregated ratings data on Cisco but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Cisco Unified Computing System

    Rock solid.

    Overall Comment

    Overall been a positive experience, no major outages. If they could improve the design of server housing.Dell by far has the best servers.

    What one piece of advice would you give other prospective customers?

    Study up on it, play with the simulator, it's a learning curve, being a small shop, changes come few, so it's constantly remembering..

    What do you like most about the product or service?

    Make sure you get something like a "FlexPod".It helps when dealing with support.

    What do you dislike most about the product?

    Playing 20 questions with support.Not having basic monitoring for free at the start.

    What one thing do you wish the vendor did differently?

    More SWAG.

    If you could start over, what would your organization do differently?

    Deploy fewer with more RAM and beefier CPU's.


  • 4 out of 5.0, Reviewed

    Product(s): Cisco UCS Director,Cisco Unified Computing System,Cisco Unified Fabric

    Cisco UCS is a solid product. We are very happy with the blade and FI architecture.

    Overall Comment

    Performed as expected.

    What one piece of advice would you give other prospective customers?

    Do your due deligence. Look at all available technologies in this space.

    What do you like most about the product or service?

    Service profiles and fiber interconnects.

    What do you dislike most about the product?

    Cost.

    What one thing do you wish the vendor did differently?

    Offer better solution for rackmount form factor.

    If you could start over, what would your organization do differently?

    Evaluate other blade technology, Dell. etc.

    Product capabilities - overall comment

    Again, service profiles are life saver and some of the out of the box APIs are very valuable.

    Service & support - overall comment

    Sev1 are addressed within SLAs.

    Integration & Deployment - Overall comment

    Service profiles are great.


  • 4 out of 5.0, Reviewed

    Product(s): Cisco Unified Computing System

    Complex but well explained installation.

    Overall Comment

    Excellent product.

    What one piece of advice would you give other prospective customers?

    Be aware the FI is limited to 24 chassis.

    What do you like most about the product or service?

    Central admistration and ease of replacement.

    What do you dislike most about the product?

    Cost.

    What one thing do you wish the vendor did differently?

    Better documentation of service profiles.

    If you could start over, what would your organization do differently?

    Devise a better cabling strategy for continued growth of the UCS product.


  • 4 out of 5.0, Reviewed

    Product(s): Cisco Unified Computing System

    Don't let the potential implementation and growing pains scare you away.

    Overall Comment

    We have had very good luck overall with our UCS environment. There have been the occasional hiccups with components failing and some odd inter-vendor incompatibilities but we still maintain that the flexibility and redundancy gained overall is a huge advantage for our physical server and VM environment.

    What one piece of advice would you give other prospective customers?

    Send your IT Staff to training and work with a solid, reputable integration provider when implementing your UCS environment, no matter how small you might be starting.

    What do you like most about the product or service?

    The flexibility and management of UCS are amazing. Maintenance windows aren't as daunting due to the ease that service profiles are moved around.

    What do you dislike most about the product?

    The one dislike we've come across would be the somewhat cryptic messages that crop up during firmware updates on the UCS hardware. Sometimes they refer to a prerequisite in a roundabout way, sometimes they refer to a hardware issue that isn’t severe enough to log an error but they almost always require a support case to decode.

    What one thing do you wish the vendor did differently?

    There are a couple points in our implementation I wish they would have steered us a little more clearly and kept us from digging a hole that we only noticed quite a way down the road, long after our UCS environment was stood up.

    If you could start over, what would your organization do differently?

    We would start with multiple UCS domains from the beginning of the implementation if we could.

    Service & support - overall comment

    There are lapses in communication here and there but overall the support has been good.

    Integration & Deployment - Overall comment

    We had a couple of decisions that we did end up going back and changing, but there were no huge snags or show stopping issues in our setup.


  • 5 out of 5.0, Reviewed

    Product(s): Cisco Unified Computing System

    CISCO UCS Provides an Advanced Computing Platform.

    Overall Comment

    When we envisioned our new environment "Shared Computing Environment" we brought in leading vendors for compute, storage, and virtualization. Key strategic partners became CISCO, EMC, VMWare and Microsoft. All worked together seamlessly to develop an environment like the CISCO V-Block, but more advanced. We ended up taking 34 equipment racks and placing a greater capacity in the data center reutilizing on 7 racks, realizing a 63% decrease in power utilization and an almost equal reduction in cooling requirements.

    What one piece of advice would you give other prospective customers?

    Ensure that you have a complete phased implementation plan that includes training for operations and maintenance personnel.

    What do you like most about the product or service?

    It is a hyper-converged product that is totally integrated.

    What do you dislike most about the product?

    I actually like everything about it.

    What one thing do you wish the vendor did differently?

    Nothing.

    If you could start over, what would your organization do differently?

    Nothing.

    Product capabilities - overall comment

    High capacity, lightning fast.

    Integration & Deployment - Overall comment

    The beauty of the environment is that it comes already integrated.


  • 4 out of 5.0, Reviewed

    Product(s): Cisco UCS Director,Cisco Unified Computing System,Cisco Unified Fabric

    Leader in Converged Infrastructure Space

    Overall Comment

    Cisco UCS seems to be a proven leader in the converged infrastructure space. Most of the product seems to be well developed and tested. There are still some bugs that can cause serious issues, but overall I think this is the best solution available.

    What one piece of advice would you give other prospective customers?

    Start small with a Proof of Concept, but make sure that your Proof Of Concept encompasses all versions of the hardware that you will be interfacing with. Different storage arrays for example, interact far differently with UCS.

    What do you like most about the product or service?

    When designed correctly the UCS environment can save countless labor hours and allow engineers to focus their time on other issues. The UCS system also helps establish standards which is something that many organizations struggle to do.

    What do you dislike most about the product?

    When you converge architecture and start using automation, you run the risk of creating big issues. A small error in a process can cause massive outages, configuration issues, etc. For example we ran into a bug that deactivated entire VSANs in our SAN. You need to make sure you understand every step the system is automating for you, so that you are ready to support it when it doesn't work.

    What one thing do you wish the vendor did differently?

    Did a thorough check of the environment, hardware and code levels to ensure compatibility.

    If you could start over, what would your organization do differently?

    Spend more time understanding the compatibility matrix, caveats, and current issues. We were bitten a couple of times due to either incompatibility or perceived incompatibility where the support representative and/or documentation was incorrect.

    Product capabilities - overall comment

    UCS appears to have the ability to directly interface with most products we use and allows the flexibility to create custom commands/tie in for products when not directly supported.

    Service & support - overall comment

    It seems like we often run into issues which are then qualified as bugs with little to no ETA for resolution.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(5)
4.4

Ability to understand your organization's needs

(5)
4.4

Timely and complete response to product questions

(4)
4.5

Pricing and contract flexibility (pricing and terms)

(5)
4.4
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(6)
4.5

How long did your deployment take?

0 - 3 months (<3)

12 months or more

3 - 6 months (<6)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(5)
4.4

Ease of integration using standard APIs and tools

(6)
3.8

Quality and availability of end-user training

(6)
4.5

Ease of deployment

(6)
4.2
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(6)
4.2

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(5)
4.4

Was the support package worth it?

Yes

I'm unsure


Quality of technical support

(5)
4.4

Quality of peer user community

(4)
4.3
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(6)
4.7
Section
1

Additional Context

In which region(s) did your deployment take place? Multiple responses allowed.

North America