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4.2 out of 5.0 (13 ratings)

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We have aggregated ratings data on Cisco but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Cisco Unified Computing System

    Great Hardware. Some Gotcha's on upgrades.

    Overall Comment

    A few issues with bugs and part failures. But in the 99.9% uptime still. Manageability is good. Upgrade are pretty smooth.

    What one piece of advice would you give other prospective customers?

    Upgrade soon and dont rely on Cisco to provide bug reports. Search it out yourself.

    What do you like most about the product or service?

    Integration and overall performance.

    What do you dislike most about the product?

    Had some doowntimes just to find out it was a know bug....

    What one thing do you wish the vendor did differently?

    Better communication on upgrade bugs.

    If you could start over, what would your organization do differently?

    There were times when the division between the network team and the systems team could of been better. Because this integrates the two so close there needs to be a lot of discussion up front.


  • 5 out of 5.0, Reviewed

    Product(s): Cisco UCS Director

    Cisco UCS outperforms and saves on CAPx compared to other Unified systems

    Overall Comment

    Cisco UCS is much simpler and easily managed compared to other systems and causing us to move Nutanix out of our environment....

    What one piece of advice would you give other prospective customers?

    Make sure you look "under the hood". What hardware is being used by the vendors? what are the benchmarks?

    What do you like most about the product or service?

    Stability of the product

    What do you dislike most about the product?

    creating your beginning template

    What one thing do you wish the vendor did differently?

    easier support access

    If you could start over, what would your organization do differently?

    Hold a bake-off between competitors instead of relying on marketing from the vendors.


  • 4 out of 5.0, Reviewed

    Product(s): Cisco UCS Director

    Implementation Easy, but more advanced tasks require power shell or JavaScript.

    Overall Comment

    Product is very extensible abd integrates with many different vendor products. Currently leverages a flash interface which is its achilles heel, but the latest version has an HTML5 interface for end users. Admins still get the flash interface. Overall, I would recommend this product for infrastructure automation, but a background in powershell and javascript will greatly improve the speed in which you can get things done.


  • 2 out of 5.0, Reviewed

    Product(s): Cisco Unified Computing System

    The promised redundancy of Cisco UCS never worked whenever it was really needed.

    Overall Comment

    The promised redundancy never worked whenever it was really needed.

    What one piece of advice would you give other prospective customers?

    Do not buy enterprise server hardware from Cisco.

    What do you dislike most about the product?

    UCS redundancy failed all 3 times in the past 2 years when there were situations arise in the datacenter. The redundancy supposed to keep the system up in all occasions. But instead we had site crashes.

    What one thing do you wish the vendor did differently?

    Make their technology work as they promised.

    If you could start over, what would your organization do differently?

    Use vendors other than Cisco for enterprise server needs.


  • 5 out of 5.0, Reviewed

    Product(s): Cisco Unified Computing System

    Smooth transition

    Overall Comment

    Technology works as advertized. I have not had a chance to use the support yet.

    What one piece of advice would you give other prospective customers?

    Give yourself enough time to configure the hardware, dont plan to aggressive if you plan to do on your own.

    What do you like most about the product or service?

    Flexibility, ease of provisioning. I was new to this technology but I was able to start using it in no time. We had an in-house expert who shared a lot of his knowledge, which helped learn the technology.

    What do you dislike most about the product?

    Complexity, but that is expected. No really a dislike.

    What one thing do you wish the vendor did differently?

    Nothing to add here.

    If you could start over, what would your organization do differently?

    I ws not involved in the initial phase and HW installation. Based on what I know it went pretty smooth, no major issues.

    Service & support - overall comment

    I have not used support yet.


  • 4 out of 5.0, Reviewed

    Product(s): Cisco Hyperflex

    Moving to HCI for our DATA Center

    Overall Comment

    Hyperflex technology was effective and beneficial. The problem we had was keep trained NETOP personnel on staff. System is too complicated to manage. We are looking to move into the HCI environment.

    What one piece of advice would you give other prospective customers?

    Do your homework. Understand the capabilities of the technology

    What do you like most about the product or service?

    It functioned as advertised

    What do you dislike most about the product?

    Complicated to manage

    What one thing do you wish the vendor did differently?

    Nothing

    If you could start over, what would your organization do differently?

    Nothing, it was what we needed at the time.

    Service & support - overall comment

    I'm new to the organization, so i dont have all the historical knowledge of support


  • 5 out of 5.0, Reviewed

    Product(s): Cisco Unified Computing System

    Purchased with professional services for installation and has been a smooth refresh so far

    Overall Comment

    UCS has been a champion for my Enterprise Operations environment since 2010. With the rapidly evolving tech I'm very much looking forward to the refresh of my UCS environment and taking advantage of all the improvements made over the last 6yrs. Also refreshing my NetApp environment and looking forward to coupling the new chassis with CDOT.

    What one piece of advice would you give other prospective customers?

    If you have to go through a 3rd party provider, I highly encourage you to coordinate with your CISCO rep for requirements gathering/validation. System integrators are just that... Highly encourage partnering with CISCO from start to finish.

    What do you like most about the product or service?

    Implementation via a professional services contract. Allowed for little-to-no interuption of my O&M staff's daily duties.

    What do you dislike most about the product?

    N/A

    What one thing do you wish the vendor did differently?

    N/A

    If you could start over, what would your organization do differently?

    Nothing. Other than refresh sooner, but the federal procurement process and resource availability gets in the way of that.

    Service & support - overall comment

    Outstanding


  • 4 out of 5.0, Reviewed

    Product(s): Cisco Unified Computing System

    Rock solid.

    Overall Comment

    Overall been a positive experience, no major outages. If they could improve the design of server housing.Dell by far has the best servers.

    What one piece of advice would you give other prospective customers?

    Study up on it, play with the simulator, it's a learning curve, being a small shop, changes come few, so it's constantly remembering..

    What do you like most about the product or service?

    Make sure you get something like a "FlexPod".It helps when dealing with support.

    What do you dislike most about the product?

    Playing 20 questions with support.Not having basic monitoring for free at the start.

    What one thing do you wish the vendor did differently?

    More SWAG.

    If you could start over, what would your organization do differently?

    Deploy fewer with more RAM and beefier CPU's.


  • 4 out of 5.0, Reviewed

    Product(s): Cisco UCS Director, Cisco Unified Computing System, Cisco Unified Fabric

    Cisco UCS is a solid product. We are very happy with the blade and FI architecture.

    Overall Comment

    Performed as expected.

    What one piece of advice would you give other prospective customers?

    Do your due deligence. Look at all available technologies in this space.

    What do you like most about the product or service?

    Service profiles and fiber interconnects.

    What do you dislike most about the product?

    Cost.

    What one thing do you wish the vendor did differently?

    Offer better solution for rackmount form factor.

    If you could start over, what would your organization do differently?

    Evaluate other blade technology, Dell. etc.

    Product capabilities - overall comment

    Again, service profiles are life saver and some of the out of the box APIs are very valuable.

    Service & support - overall comment

    Sev1 are addressed within SLAs.

    Integration & Deployment - Overall comment

    Service profiles are great.


  • 4 out of 5.0, Reviewed

    Product(s): Cisco Unified Computing System

    Complex but well explained installation.

    Overall Comment

    Excellent product.

    What one piece of advice would you give other prospective customers?

    Be aware the FI is limited to 24 chassis.

    What do you like most about the product or service?

    Central admistration and ease of replacement.

    What do you dislike most about the product?

    Cost.

    What one thing do you wish the vendor did differently?

    Better documentation of service profiles.

    If you could start over, what would your organization do differently?

    Devise a better cabling strategy for continued growth of the UCS product.


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(10)
4.3

Ability to understand your organization's needs

(11)
4.5

Timely and complete response to product questions

(11)
4.6

Pricing and contract flexibility (pricing and terms)

(10)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(12)
4.5

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

12 months or more

6 - 9 months (<9)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(12)
4.4

Ease of integration using standard APIs and tools

(11)
3.9

Quality and availability of end-user training

(13)
4.2

Ease of deployment

(13)
4.2
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(12)
3.9

Did you purchase a support package from the vendor?

Yes

No

I’m unsure


Timeliness of vendor's response

(10)
4.1

Was the support package worth it?

Yes

I'm unsure


Quality of technical support

(12)
4.2

Quality of peer user community

(11)
4.2
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(12)
4.3
Section
1

Additional Context

In which region(s) did your deployment take place? Multiple responses allowed.

North America