4.5 out of 5 (15 Ratings)
Jan 22, 2017
This is our second VRTX purchase, which reduced the sizing, configuration and quotation stages. We knew what worked and what didn't from the initial implemetation. Working with Dell Direct was easy. While this hyperconverged solution has its own strengths, which allowed us to select it as out go-to virtualization solution for many IT projects, Dell's technical support of any enterprise infrastructure is by far the best support we have ever experienced, with essentially no limits to the quantity and complexity of questions we are able to pose in front of the expert team. Access to such excellent end-to-end hardware and software support is critical for any serious IT enterprise.
Jan 17, 2017
hardware refresh essentially. Dell has proven time and time again they have the infrastructure hardware and support wise to handle any issue we have arise.
Jan 13, 2017
overall good performance of products
Jan 9, 2017
Dell is a good partner to work with, especially for smaller organizations. Since most hardware is more or less the same tech in a different wrapper, we've made our purchasing decisions based more upon warranties than upon performance. In this respect we haven't been dissapointed. We've had a lot of luck with them for support. Procurement, however, IS a problem. Their ordering process attempts to make build sheets simple, but instead creates a labrynthine and ill-supported decision tree.
Dec 13, 2016
Open Manage has reduced our possible downtown by alerting us quickly to all issues happening with our hardware. Being a 1 person IT shop and working on site only 2.5/days a week for the last 9 yeas; this technology is invaluable!
Dec 6, 2016
The Dell VRTX was the first vendor product to provide a small-sized, configurable converged infrastructure platform. The price point was very compelling. We worked with our reseller not only to procure the hardware and software (HP's VSA replication software), but to unbox and image them to our team's specifications. They then shipped them to the Remote Warehouses and set them up. It was a great partnership which reduced our hands on work, but gave us complete control of the design.
Dec 6, 2016
Product works well but cannot be used to replicate to a second site
Dec 5, 2016
Dell assisted us with reconfiguring an existing environment that was set up poorly. The new installation helped ease our monitoring and deployment of Drivers/Firmware/and BIOS.
Nov 30, 2016
There was a mix of incorrectly shipped components and firmware was all over the place for a single order. We expected that firmware would be close to latest, but varied up to 5 generations back and at times was incompatible with other components of the order
Nov 30, 2016
Initial install and support went well with implementing Quest Authentication tools Support was not fantastic after that. Now Dell rechuffles again and we have somewhere else to get support from.