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4.3 out of 5.0 (6 ratings)

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We have aggregated ratings data on Dell but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): PowerEdge Blades

    Implementation was easy, but followup upgrades work was time consuming.

    Overall Comment

    There was a mix of incorrectly shipped components and firmware was all over the place for a single order. We expected that firmware would be close to latest, but varied up to 5 generations back and at times was incompatible with other components of the order

    What one piece of advice would you give other prospective customers?

    Be sure to confirm with the vendor the compatibility of firmware and components prior to shipping.

    What do you like most about the product or service?

    It is an extremely reliable, performs better, easier to implement and maintain platform

    What do you dislike most about the product?

    QA at times seems lacks

    What one thing do you wish the vendor did differently?

    verify compatibility of components and firmware shipping.

    If you could start over, what would your organization do differently?

    insist the vendor verify and ships compatible systems components that are on the same order

    Product capabilities - overall comment

    even though we had some addition troubleshooting to determine firmware compatibility issues, this solution has been rock solid after implementation


  • 3 out of 5.0, Reviewed

    Product(s): Dell OpenManage (Unified Management), Other...

    Quest - was Quest, then Dell now not Dell !

    Overall Comment

    Initial install and support went well with implementing Quest Authentication tools Support was not fantastic after that. Now Dell rechuffles again and we have somewhere else to get support from.

    What one piece of advice would you give other prospective customers?

    Whatever you buy may be owned by someone else soon !

    If you could start over, what would your organization do differently?

    Have a dedicated person from Dell for our Software support


  • 5 out of 5.0, Reviewed

    Product(s): Dell OpenManage (Unified Management), PowerEdge Blades

    DELL is very committed to meet our satisfaction.

    Overall Comment

    Support Staff very friendly and knowledgable

    What one piece of advice would you give other prospective customers?

    Know what you need up front and rely on DELL's advice.

    What do you like most about the product or service?

    Friendly staff and reliable products.

    What do you dislike most about the product?

    Having to update, all though needed for security and stability.

    What one thing do you wish the vendor did differently?

    Can't recall

    If you could start over, what would your organization do differently?

    nothing


  • 5 out of 5.0, Reviewed

    Product(s): PowerEdge VRTX

    Implementation was easy and management is very straight forward

    Overall Comment

    Vendor worked with us every step of the way and gave us a reduced cost that met our budget

    What one piece of advice would you give other prospective customers?

    Purchasing rhe redundant RAID controller and CMC. The cost for the extra reliability is worth it

    What do you like most about the product or service?

    The VRTX is extremely simple to use and setup and paired with Openmanage essentials it is a great all around solution. Price beats anything we compared

    What do you dislike most about the product?

    No issues

    What one thing do you wish the vendor did differently?

    Shipping was an issue with the vendor. They would need to improve communications with their shipping vendors to arrange delivery

    If you could start over, what would your organization do differently?

    Nothing

    Service & support - overall comment

    Service is good. I just wish their tech support would be more willing to replace hardware before requiring our techs to go onstire and test equipment


  • 5 out of 5.0, Reviewed

    Product(s): Dell OpenManage (Unified Management)

    Provides health status that's easy to access.

    Overall Comment

    The software works great, helps us be proactive to hardware failures, and provides efficient support.

    What one piece of advice would you give other prospective customers?

    This is great if you have many servers to manage.

    What do you like most about the product or service?

    The ability to catch a problem/issue early before any downtime.

    What do you dislike most about the product?

    No complaints

    What one thing do you wish the vendor did differently?

    Provide more training on setup.

    If you could start over, what would your organization do differently?

    Nothing, the software helps us assess and update systems before issues arise.


  • 4 out of 5.0, Reviewed

    Product(s): Dell OpenManage (Unified Management)

    Simple, logical monitoring and management of hardware.

    Overall Comment

    We were able to deploy OME with a few minor snags on our end, primarily related to setting up the discovery of servers. Once we got it installed, we had to decide which components of the suite (OpenManage is actually a suite of products, each of which has different functions, some of which can be confusing if you are thinking of this as one product) to implement. Without formal training, it took us several weeks to become competent on utilizing the suite to its full capacity. We viewed online videos, made numerous calls to Dell Support, and talked with other companies who were using OME to get questions answered, recommendations as to best practice, and to resolve issues. Having said that, we feel that the end product was worth the effort.

    What one piece of advice would you give other prospective customers?

    This is a very effective monitoring tool, but it has its complexities. Make sure to take the time to learn as many of the nuances as possible before going live.

    What do you like most about the product or service?

    There is a lot to like about OME. In this one utility, we are able to monitor all of our servers, whether virtual or not. We are alerted to potential issues before they occur, can identify and, if desired, run necessary updates, either instantaneously or on a schedule of our choosing, can configure and deploy Dell PowerEdge systems. We can work either from a GUI or CLI.

    What do you dislike most about the product?

    The sheer complexity of the options available, and the time it takes to get everything configured correctly. Once you have the setup complete, it is totally worth the effort, but, actually, a lot of that is probably on us for not having a more concrete plan on what we wanted to do before we got started, but having gone through the process, I think that this would be an issue for any users.

    What one thing do you wish the vendor did differently?

    I wish there were formal training classes available. Although there is web-based content, and the support team is very helpful when contacted, it would be nice to have hands-on training and someone available to answer questions as they arise.

    If you could start over, what would your organization do differently?

    1. Make sure to work with the vendor first to get a better grasp of what it takes to install and implement this tool. 2. Have at least two people involved in the initial training and the implementation of the tool so that there is less chance of something being missed. 3. Plan to do the implementation in one continuous process rather than a piece here, a piece there.

    Service & support - overall comment

    In our experience, Dell has always had a superior support team, and this was no different in our working with OME.

    Integration & Deployment - Overall comment

    As stated earlier, we didn't plan properly for this, so most of our issues were self-inflicted. I think that the normal user would still find the process a bit daunting at first, based on the sheer number of possibilities for using OpenManage, and the deployment does take some time and planning.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(6)
4.5

Ability to understand your organization's needs

(5)
4.6

Timely and complete response to product questions

(6)
4.7

Pricing and contract flexibility (pricing and terms)

(6)
4.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(6)
4.3

How long did your deployment take?

3 - 6 months (<6)

0 - 3 months (<3)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(3)
4.0

Ease of integration using standard APIs and tools

(5)
4.0

Quality and availability of end-user training

(4)
3.5

Ease of deployment

(6)
4.3
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(6)
4.3

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(6)
4.3

Was the support package worth it?

Yes


Quality of technical support

(6)
4.2

Quality of peer user community

(5)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(6)
4.8
Section
1

Additional Context

In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific

Europe, Middle East and Africa