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Dell

4.5 out of 5.0 (2 ratings)

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We have aggregated ratings data on Dell but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Dell OpenManage (Unified Management)

    Provides health status that's easy to access.

    Overall Comment

    The software works great, helps us be proactive to hardware failures, and provides efficient support.

    What one piece of advice would you give other prospective customers?

    This is great if you have many servers to manage.

    What do you like most about the product or service?

    The ability to catch a problem/issue early before any downtime.

    What do you dislike most about the product?

    No complaints

    What one thing do you wish the vendor did differently?

    Provide more training on setup.

    If you could start over, what would your organization do differently?

    Nothing, the software helps us assess and update systems before issues arise.


  • 4 out of 5.0, Reviewed

    Product(s): Dell OpenManage (Unified Management)

    Simple, logical monitoring and management of hardware.

    Overall Comment

    We were able to deploy OME with a few minor snags on our end, primarily related to setting up the discovery of servers. Once we got it installed, we had to decide which components of the suite (OpenManage is actually a suite of products, each of which has different functions, some of which can be confusing if you are thinking of this as one product) to implement. Without formal training, it took us several weeks to become competent on utilizing the suite to its full capacity. We viewed online videos, made numerous calls to Dell Support, and talked with other companies who were using OME to get questions answered, recommendations as to best practice, and to resolve issues. Having said that, we feel that the end product was worth the effort.

    What one piece of advice would you give other prospective customers?

    This is a very effective monitoring tool, but it has its complexities. Make sure to take the time to learn as many of the nuances as possible before going live.

    What do you like most about the product or service?

    There is a lot to like about OME. In this one utility, we are able to monitor all of our servers, whether virtual or not. We are alerted to potential issues before they occur, can identify and, if desired, run necessary updates, either instantaneously or on a schedule of our choosing, can configure and deploy Dell PowerEdge systems. We can work either from a GUI or CLI.

    What do you dislike most about the product?

    The sheer complexity of the options available, and the time it takes to get everything configured correctly. Once you have the setup complete, it is totally worth the effort, but, actually, a lot of that is probably on us for not having a more concrete plan on what we wanted to do before we got started, but having gone through the process, I think that this would be an issue for any users.

    What one thing do you wish the vendor did differently?

    I wish there were formal training classes available. Although there is web-based content, and the support team is very helpful when contacted, it would be nice to have hands-on training and someone available to answer questions as they arise.

    If you could start over, what would your organization do differently?

    1. Make sure to work with the vendor first to get a better grasp of what it takes to install and implement this tool. 2. Have at least two people involved in the initial training and the implementation of the tool so that there is less chance of something being missed. 3. Plan to do the implementation in one continuous process rather than a piece here, a piece there.

    Service & support - overall comment

    In our experience, Dell has always had a superior support team, and this was no different in our working with OME.

    Integration & Deployment - Overall comment

    As stated earlier, we didn't plan properly for this, so most of our issues were self-inflicted. I think that the normal user would still find the process a bit daunting at first, based on the sheer number of possibilities for using OpenManage, and the deployment does take some time and planning.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
5.0

Ability to understand your organization's needs

(1)
5.0

Timely and complete response to product questions

(2)
5.0

Pricing and contract flexibility (pricing and terms)

(2)
5.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
4.0

How long did your deployment take?

0 - 3 months (<3)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
5.0

Ease of integration using standard APIs and tools

(2)
4.5

Quality and availability of end-user training

(2)
4.0

Ease of deployment

(2)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
5.0

Did you purchase a support package from vendor?

No


Timeliness of vendor's response

(2)
5.0

Was the support package worth it?


Quality of technical support

(2)
5.0

Quality of peer user community

(2)
5.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
5.0
Section
1

Additional Context

In which region(s) did your deployment take place? Multiple responses allowed.

North America