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4.1 out of 5.0 (8 ratings)

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We have aggregated ratings data on EMC (VCE) but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): VxBlock System

    EMC easy to implement in a VMware environment

    Overall Comment

    Initially when we purchased our VNX5300, we were primarily a Windows Hyper-V environment. The VNX is very cumbersome to use in this environment. A client has to be installed on the Windows servers, and there is a lot of manual work that has to be done on the VNX in order to present storage to the servers. Thankfully, we were also moving over to VMware for our virtual machines. The VNX works wonderfully in a VMware environment. Once ESXi is installed on the servers, the VNX automatically picks them up and provisioning storage to them is completed within a few minutes.

    What one piece of advice would you give other prospective customers?

    Utilize flash drives correctly.

    What do you like most about the product or service?

    It's ease of setup and use.

    What do you dislike most about the product?

    You really have to make sure that you have redundant paths to all of your servers, otherwise maintenance is a pain. Without redundant paths, installing updates and patches to the VNX can create a headache, as you have to represent hosts to the VNX.

    What one thing do you wish the vendor did differently?

    It would be nice to have more fibre ports on the SP controllers.

    If you could start over, what would your organization do differently?

    I think we would already be on in a VMware environment instead of waiting to move to it. In terms of the VNX itself, we would have set up flash storage better. We have it, but aren't utilizing it correctly.


  • 4 out of 5.0, Reviewed

    Product(s): Vblock System

    VBLOCK is an attractive concept backed by the biggest IT names in the industry.

    Overall Comment

    Our overall experience after purchasing 10+ VBLOCKs is good. Although the concept of integrating storage, networking and compute into one "system" is nice, it does pose challenges when it comes to operations and support especially in large organizations with their own storage, networking, OS, VMWare, etc. Ops teams. This is especially true when it is time to upgrade the VBLOCK to new RCM. Coordinating the effort between different teams, different change controls processes, and different internal approved firmwares becomes a challenging task for a PM. I think a VBLOCK is more suited for small or medium organizations that do not develop their own standards for OS, firmware, technologies, etc. We also had issues with the capacity limitations of a VBLOCK, i.e. 16 enclosures per domain, that we had to work around.

    What one piece of advice would you give other prospective customers?

    Do your research properly and understand the support model of the VBLOCK and how that will integrate with your organization's processes

    What do you like most about the product or service?

    With VBLOCK you get "best practices" straight from the box in addition to a competent team of professionals to support you.

    What do you dislike most about the product?

    VBLOCK is not very flexbile when it comes to accomodating changes that goes against the RCM, i.e. using a different firmware.

    What one thing do you wish the vendor did differently?

    Add more flexbility when it comes accomodating customer-specific changes to the VBLOCK,

    If you could start over, what would your organization do differently?

    UCS is excellent hardware. We would still use VBLOCKs but we would also have more À la carte solutions based on VBLOCK technologies. Basically, our own "block".


  • 3 out of 5.0, Reviewed

    Product(s): Vblock System

    Ordering was easy, implementation took 2x longer than promised and contained defects

    Overall Comment

    We discovered the overall solution was simply a marketing and support conglomeration of multiple products across several vendor, however the products are well integrated directly. While the purchasing process was smooth in that we could order fewer SKUs and purchase the entire solution from one vendor/VAR, the implementation process took about 2x more than promised. This was due to several revisions to the configuration matrix between the sales and implementation process.

    What one piece of advice would you give other prospective customers?

    select your VAR very carefully.

    What do you like most about the product or service?

    easy ordering

    What do you dislike most about the product?

    too much technical complexity, integration between products was weak

    What one thing do you wish the vendor did differently?

    Spend more time in configuration analysis and validation

    If you could start over, what would your organization do differently?

    choose a different VAR, perform more technical due diligence up front


  • 5 out of 5.0, Reviewed

    Product(s): Vblock System, VxRack System

    Journey to Converged

    Overall Comment

    Mature product set and account team. Completely integrated for ease of deployment

    What one piece of advice would you give other prospective customers?

    Know current environment VERY well before embarking upon the journey to a new datacenter and infrastructure platforms

    What do you like most about the product or service?

    hardware/software integration. manage entire technology stack as a single entity

    What do you dislike most about the product?

    cost

    What one thing do you wish the vendor did differently?

    didn't nag so much. constantly trying to sell more products than we needed. presumably to put their kid thru college at our expense. it boils down to integrity ... or lack thereof

    If you could start over, what would your organization do differently?

    taken a larger step to new technologies

    Service & support - overall comment

    Support is excellent. Pre-tested and integrated RCM upgrade packs reduce complexity, reduce risk and improve efficiency.


  • 5 out of 5.0, Reviewed

    Product(s): VxRack System

    EMC SAN implementation

    Overall Comment

    Very good experience with EMC. Executed the solution well and it was a great experience.

    What one piece of advice would you give other prospective customers?

    spend the time working with the system engineers to ensure that you are specifiying a solution that meets your environment sizing correctly.

    What do you like most about the product or service?

    ease of the installation process. We were very pleased with the implementation team and the migration to the new platform.

    What do you dislike most about the product?

    There was no major dislikes.

    What one thing do you wish the vendor did differently?

    there is nothing that they did that i would want done differently

    If you could start over, what would your organization do differently?

    nothing here to note.

    Service & support - overall comment

    they are quick to respond to our issues.


  • 3 out of 5.0, Reviewed

    Product(s): Vblock System

    Not as plug & play as expected. Firmware/Code updates not point & click - Plan Accordingly

    Overall Comment

    We worked through various hurdles as we rolled out the new platform. Considerable effort from the vendor as well as in-house was involved in order to resolve. Organizations that look into this or many other hyper-converged products need to understand updates as well. When performing an update of one component in the stack you will need to update the entire stack in order to keep in a supported state - RCM upgrades are not quick and easy but we have developed methods to become more efficient.

    What one piece of advice would you give other prospective customers?

    If going the converged route negotiate for some bios/firmware updates to be provided by the vendor. It will save quite a bit of time as well as ensuring the updates are applied by technicians very familiar with the product.

    What do you like most about the product or service?

    Performance- VNX array.

    What do you dislike most about the product?

    Updates of the entire stack- RCM updates take a week to complete.

    What one thing do you wish the vendor did differently?

    Marketing was superb- not enough tech conversions at the right level prior to purchase.

    If you could start over, what would your organization do differently?

    I'm not sure we would have gone the hyper-converged route. We added complexity and difficulty to many of our processes and did not necessarily reap the benefits listed in the marketing.

    Product capabilities - overall comment

    Cost, complexity, and ease of use combined.

    Service & support - overall comment

    Stepped up and helped us out when we have needed it.

    Integration & Deployment - Overall comment

    Marketed as 48 hrs dock to prod. the learning curve is high and the process took longer time.


  • 4 out of 5.0, Reviewed

    Product(s): Vblock System

    V-Block Implementation of Oracle EBS

    Overall Comment

    Equipment delivered on time and on the budget as ordered.

    What one piece of advice would you give other prospective customers?

    Carefully consider vendor lock-in that occurs with VCE, especially when requiring at SSD and other Tier 0 SAN options.

    What do you like most about the product or service?

    integrated and very short time to value.

    What do you dislike most about the product?

    Vendor Lock-In and now long-term outlook for the solution with the Dell acquisition of EMC.

    What one thing do you wish the vendor did differently?

    Better strategic collaboration around the value of the customer between the 3 Vendors in VCE.

    If you could start over, what would your organization do differently?

    Invest in the VMAX storage platform instead of VNX.

    Service & support - overall comment

    VCE has been proactive and responsive to the few challenges we have experienced.

    Integration & Deployment - Overall comment

    Delivered on-time and on budget!


  • 4 out of 5.0, Reviewed

    Product(s): Vblock System

    VBlock with XtremIO solves performance issues and helps lead innovation.

    Overall Comment

    Some issues with flexibilty of VCE rules.

    What one piece of advice would you give other prospective customers?

    Be sure your oraginzation is prepared for new support model of all calls going to VCE.

    What do you like most about the product or service?

    Ease of use.

    What do you dislike most about the product?

    No so far.

    What one thing do you wish the vendor did differently?

    Provided us the lessons that they had learned from other organizations.

    If you could start over, what would your organization do differently?

    Prepare oranization and teams better for new technology and processes.

    Service & support - overall comment

    Some early issues with support.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(6)
4.3

Ability to understand your organization's needs

(8)
3.9

Timely and complete response to product questions

(8)
4.3

Pricing and contract flexibility (pricing and terms)

(7)
3.9
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(8)
3.8

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(6)
4.0

Ease of integration using standard APIs and tools

(5)
4.0

Quality and availability of end-user training

(7)
4.1

Ease of deployment

(8)
4.3
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(8)
4.1

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(8)
4.0

Was the support package worth it?

Yes


Quality of technical support

(8)
4.3

Quality of peer user community

(4)
4.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(8)
4.5
Section
1

Additional Context

In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa