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integrated-systems emc-vce All Markets > Integrated Systems

EMC (VCE)

3.7 out of 5.0 (3 ratings)

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We have aggregated ratings data on EMC (VCE) but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): Vblock System

    Not as plug & play as expected. Firmware/Code updates not point & click - Plan Accordingly

    Overall Comment

    We worked through various hurdles as we rolled out the new platform. Considerable effort from the vendor as well as in-house was involved in order to resolve. Organizations that look into this or many other hyper-converged products need to understand updates as well. When performing an update of one component in the stack you will need to update the entire stack in order to keep in a supported state - RCM upgrades are not quick and easy but we have developed methods to become more efficient.

    What one piece of advice would you give other prospective customers?

    If going the converged route negotiate for some bios/firmware updates to be provided by the vendor. It will save quite a bit of time as well as ensuring the updates are applied by technicians very familiar with the product.

    What do you like most about the product or service?

    Performance- VNX array.

    What do you dislike most about the product?

    Updates of the entire stack- RCM updates take a week to complete.

    What one thing do you wish the vendor did differently?

    Marketing was superb- not enough tech conversions at the right level prior to purchase.

    If you could start over, what would your organization do differently?

    I'm not sure we would have gone the hyper-converged route. We added complexity and difficulty to many of our processes and did not necessarily reap the benefits listed in the marketing.

    Product capabilities - overall comment

    Cost, complexity, and ease of use combined.

    Service & support - overall comment

    Stepped up and helped us out when we have needed it.

    Integration & Deployment - Overall comment

    Marketed as 48 hrs dock to prod. the learning curve is high and the process took longer time.


  • 4 out of 5.0, Reviewed

    Product(s): Vblock System

    V-Block Implementation of Oracle EBS

    Overall Comment

    Equipment delivered on time and on the budget as ordered.

    What one piece of advice would you give other prospective customers?

    Carefully consider vendor lock-in that occurs with VCE, especially when requiring at SSD and other Tier 0 SAN options.

    What do you like most about the product or service?

    integrated and very short time to value.

    What do you dislike most about the product?

    Vendor Lock-In and now long-term outlook for the solution with the Dell acquisition of EMC.

    What one thing do you wish the vendor did differently?

    Better strategic collaboration around the value of the customer between the 3 Vendors in VCE.

    If you could start over, what would your organization do differently?

    Invest in the VMAX storage platform instead of VNX.

    Service & support - overall comment

    VCE has been proactive and responsive to the few challenges we have experienced.

    Integration & Deployment - Overall comment

    Delivered on-time and on budget!


  • 4 out of 5.0, Reviewed

    Product(s): Vblock System

    VBlock with XtremIO solves performance issues and helps lead innovation.

    Overall Comment

    Some issues with flexibilty of VCE rules.

    What one piece of advice would you give other prospective customers?

    Be sure your oraginzation is prepared for new support model of all calls going to VCE.

    What do you like most about the product or service?

    Ease of use.

    What do you dislike most about the product?

    No so far.

    What one thing do you wish the vendor did differently?

    Provided us the lessons that they had learned from other organizations.

    If you could start over, what would your organization do differently?

    Prepare oranization and teams better for new technology and processes.

    Service & support - overall comment

    Some early issues with support.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(3)
3.7

Timely and complete response to product questions

(3)
4.3

Pricing and contract flexibility (pricing and terms)

(2)
2.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
3.7

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
4.0

Quality and availability of end-user training

(2)
4.0

Ease of deployment

(3)
4.3
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(3)
4.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(3)
3.3

Was the support package worth it?

Yes


Quality of technical support

(3)
4.0
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
4.0
Section
1

Additional Context

In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa