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Hewlett Packard Enterprise

3.5 out of 5.0 (6 ratings)

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We have aggregated ratings data on Hewlett Packard Enterprise but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): HP BladeSystem

    It was easy to implement.

    Overall Comment

    It is satisfactory

    What one piece of advice would you give other prospective customers?

    -

    What do you like most about the product or service?

    performance

    What do you dislike most about the product?

    -

    What one thing do you wish the vendor did differently?

    -

    If you could start over, what would your organization do differently?

    Need to understand UPS placing.

    Service & support - overall comment

    The installation and later service and support was very good.

    1 of 1 peer(s) found this review helpful.


  • 3 out of 5.0, Reviewed

    Product(s): HP BladeSystem

    Implementation is not hard, operation is fine with knowledge operator.

    Overall Comment

    It is ok in general but there are some issues that were hard to get resolution.

    What one piece of advice would you give other prospective customers?

    Do your home work before implement this one.

    What do you like most about the product or service?

    n/a

    What do you dislike most about the product?

    Documentation is not well writen.

    What one thing do you wish the vendor did differently?

    the management interface could be more user friendly.


  • 4 out of 5.0, Reviewed

    Product(s): HP BladeSystem

    Easy upgrade as long as proper planning is done.

    Overall Comment

    Upgrade was accomplished with a minimum amount of downtime. The phased upgrade was coordinated in an effective manner with the vendor to ensure major systems were not down for extended periods of time.

    What one piece of advice would you give other prospective customers?

    Ensure you know what systems you want virtualized and wha the effect of other systems will be after the upgrade. You don't want surprises during or after the upgrade for users that can't access their data after the upgrade.

    What do you like most about the product or service?

    Product has a very high reliablity.

    What do you dislike most about the product?

    Nothing yet. But it was costly.

    What one thing do you wish the vendor did differently?

    Nothing, the vendor was very supportive of our needs.

    If you could start over, what would your organization do differently?

    Allow more time for post implentation testing.

    Product capabilities - overall comment

    The product is more than meeting our needs. It is capable of expanding as we continue to grow with having to completely replace everything and starting over.

    Service & support - overall comment

    As stated before, the vendor was there at every step of the implementation process. The upgrade teams were never left questioning what needed to be done next or how to perfom a task.

    Integration & Deployment - Overall comment

    Even though the product was fairly easy to implement, the vendor was there for support at every stage of the project.


  • 4 out of 5.0, Reviewed

    Product(s): HP BladeSystem

    Tools to support and manage have been greatly improved.

    Overall Comment

    First blade implementation was in 2008 and haven't upgraded the backend blade support infrastructure. HPE should be proactively communicate with their customers with clear product roadmap.

    What one piece of advice would you give other prospective customers?

    There is not a one-size fits all solution. We've chosen HP because of the existing vendor relationship and reputation. However, I would open my options to more vendors with niche and specialized company.

    What do you like most about the product or service?

    Easy to support and maintain.

    What do you dislike most about the product?

    Unclear product roadmap.

    What one thing do you wish the vendor did differently?

    I would follow more rigorous vendor/product selection process.

    If you could start over, what would your organization do differently?

    I would explore other vendors and open sources as well, such as VCE or OpenStack.


  • 3 out of 5.0, Reviewed

    Product(s): HP BladeSystem,HP ConvergedSystem,HP Hyper-converged Systems,HP OneView

    Product good, support OK

    Overall Comment

    Product is excellent, day 2 support had opportunities for improvement.

    What do you like most about the product or service?

    Product is solid, stable, and proven.

    What do you dislike most about the product?

    Support for the product has opportunities to improve.

    What one thing do you wish the vendor did differently?

    Better vet out support processes.


  • 3 out of 5.0, Reviewed

    Product(s): HP ConvergedSystem

    Implementation was way more complex than advertised with very high integration needs.

    Overall Comment

    The overall expectation was a turn key solution with very little integration needed. However as we got into the implementation the integration and vendor management was extremely high.

    What one piece of advice would you give other prospective customers?

    Do a comparative analysis and a POC bake off that just does not look at design but operational readiness.

    What do you like most about the product or service?

    Integrated hardware and control layers.

    What do you dislike most about the product?

    Service maintenance and complexity.

    What one thing do you wish the vendor did differently?

    Truly be the 1 stop solution provider for this implementation.

    If you could start over, what would your organization do differently?

    Do more research on all vendors , 3rd party service providers and more engagement from internal partners.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(6)
4.0

Ability to understand your organization's needs

(6)
4.0

Timely and complete response to product questions

(6)
4.0

Pricing and contract flexibility (pricing and terms)

(6)
3.7
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(6)
3.8

How long did your deployment take?

0 - 3 months (<3)

12 months or more

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(6)
3.7

Ease of integration using standard APIs and tools

(6)
3.8

Quality and availability of end-user training

(5)
3.4

Ease of deployment

(6)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(6)
3.8

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(6)
4.0

Was the support package worth it?

Yes

I'm unsure


Quality of technical support

(6)
3.8

Quality of peer user community

(4)
3.3
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(6)
4.2
Section
1

Additional Context

In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific