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3.5 out of 5.0 (2 ratings)

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We have aggregated ratings data on IBM but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 2 out of 5.0, Reviewed

    Product(s): IBM PureFlex System

    I implemented IBM Pureflex as the Standard and I would never do such a thing again.

    Overall Comment

    Hardware failures. Software does not integrate as much it was supposed too. Blades switched to Lenovo and cannot be bought from the first vendor anymore.

    What one piece of advice would you give other prospective customers?

    Do not be shy to go with smaller vendors that are more innovative. IBM disapointed me everywhere. I should have stayed with HP or DELL.

    What do you like most about the product or service?

    Hard to say.

    What do you dislike most about the product?

    The basic functionality.

    What one thing do you wish the vendor did differently?

    Better sales reps. Better hardware. Better integration.

    If you could start over, what would your organization do differently?

    Do not underestimate the power of an influential person that has a conflict of interest in a product. Do not outscope important pieces of a project to decrease the price. Look at true added value instead of features.

    Service & support - overall comment

    IBM is bad at global deployments.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
3.5

Ability to understand your organization's needs

(2)
3.0

Timely and complete response to product questions

(2)
2.5

Pricing and contract flexibility (pricing and terms)

(2)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
3.0

How long did your deployment take?

12 months or more

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
3.0

Ease of integration using standard APIs and tools

(2)
3.5

Quality and availability of end-user training

(2)
3.0

Ease of deployment

(2)
2.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
2.0

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(2)
3.5

Was the support package worth it?

Yes


Quality of technical support

(2)
3.0

Quality of peer user community

(2)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.0
Section
1

Additional Context

In which region(s) did your deployment take place?

APAC

Latin America

North America