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Nutanix

4.8 out of 5.0 (16 ratings)

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We have aggregated ratings data on Nutanix but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Nutanix Acropolis,Nutanix Prism,Nutanix Xtreme Computing Platform (NX Series)

    A consistently good customer experience

    Overall Comment

    Extremely good consistent support from Nutanix as we grew from 6 nodes to 100+ nodes.

    What one piece of advice would you give other prospective customers?

    As we deployed globally we had initial hiccups in delivery and finding the right 3rd party suppliers. These should now be a remembrance of the past since Nutanix has strongly beefed up their channel. It's important to set well the expectations in terms of hardware delivery especially when working with customs in many various countries, but it's rather a matter of logistics / procurement.

    What do you like most about the product or service?

    We like the versatility of the product and use it in a variety of situations either at remote sites/factories, at main data centres, and with usages such as ROBO, Main data centre virtual hosting solution, for VDI, dedicated high perf clusters etc.

    Service & support - overall comment

    Nutanix have an excellent service / support organization with highly skilled professional, short response times and a commitment to solve the customer's issues asap.


  • 5 out of 5.0, Reviewed

    Product(s): Nutanix Prism

    Up and running in no time!

    Overall Comment

    Great product. Very satisfied

    What one piece of advice would you give other prospective customers?

    Be careful about Nutanix's competition hardware oriented hyperconverged system. Single point of failure.

    What do you dislike most about the product?

    easy backups, restores, moves.

    What one thing do you wish the vendor did differently?

    free cert classes

    If you could start over, what would your organization do differently?

    Would still get Nutanix

    Service & support - overall comment

    Support is great. Readily available to connect and help. Support needed, a lot of proprietary info that requies support. DO NOT GET NUTANIX WITHOUT SUPPORT!! BAD IDEA!

    Integration & Deployment - Overall comment

    Sent an engineer for a week to get us up and running.


  • 5 out of 5.0, Reviewed

    Product(s): Nutanix Prism

    Smooth transitions from traditional 3-tier hardware.

    Overall Comment

    We've had a very experience with Nutanix, both pre and post sales. Support has been excellent with impressive response times at all tiers.

    What one piece of advice would you give other prospective customers?

    Look at Nutanix Express to see if it suits your needs.

    What do you like most about the product or service?

    The support is excellent.

    What do you dislike most about the product?

    The initial hardware costs are quite high, requiring 10Gb switching

    What one thing do you wish the vendor did differently?

    Send the right person for the job

    If you could start over, what would your organization do differently?

    We would reserve more IP addresses for expansions to gain a continous IP address range. Ensure that the SFP cables provided are Cisco certified.

    Service & support - overall comment

    Nutanix support is 2nd to none. They are a shining example for other vendors

    Integration & Deployment - Overall comment

    T


  • 5 out of 5.0, Reviewed

    Product(s): Nutanix Prism

    Implementation was mostly smooth and all issues encountered were resolved quickly

    Overall Comment

    We were replacing a traditional Blade / FC SAN architecture that required additional software to monitor and support the environment this new Hyper Converged solution included all of the software tools needed with no additional purchase. All implementation issues were handled quickly by the vendor with no attempt to hand us off to someone else.

    What one piece of advice would you give other prospective customers?

    Make sure you have a good handle on your networking setup. Since all the nodes talk to each other via the network, any network issues lasting more than a second or so can cause the distributed data cluster to enter a reduced performance or reduce redundancy state.

    What do you like most about the product or service?

    Support has been fantastic, I don't think I've ever seen a support organization as responsive and knowledgeable before. And the performance is exactly as promised. And being software defined, new features are added with code changes, no need to switch to newer hardware.

    What do you dislike most about the product?

    Since everything is software defined, any code bugs can cause big issues. You have to trust the they have a relly good QA proceedure.

    What one thing do you wish the vendor did differently?

    The backup and replication options are basic and functional, I would like to see a ore robust option with run book type functionality.

    If you could start over, what would your organization do differently?

    We chose to use Self Encripting Drives (SED) in the largest size 6Tb for the initial deployment. Due to the large size it takes a long time to format and migrate data when ever doing maintenance. Starting with smaller drives would have made the initial setup quicker and then adding larger drives later.

    Product capabilities - overall comment

    Does what it claims. performance is as good of better than traditional Blade servers and the storage is faster then our old FC SAN

    Service & support - overall comment

    Best support in the business.

    Integration & Deployment - Overall comment

    We made some installation mistakes but they worked with us until we got it right.


  • 5 out of 5.0, Reviewed

    Product(s): Nutanix Prism

    Implementation is as easy as an upgrade, and the upgrade is easy.

    Overall Comment

    Very good, I like it a lot. It took some time and effort to stabilise the system, but once it is stable - works like a charm.

    What one piece of advice would you give other prospective customers?

    Engage Nutanix Support for any issues - they are brilliant.

    What do you like most about the product or service?

    The Support.

    What do you dislike most about the product?

    nothing.

    What one thing do you wish the vendor did differently?

    Implement VMware FT.

    If you could start over, what would your organization do differently?

    Buy more nodes from the beginning.

    Service & support - overall comment

    Very good support.


  • 5 out of 5.0, Reviewed

    Product(s): Nutanix Acropolis,Nutanix Prism,Nutanix Xtreme Computing Platform (NX Series)

    Stellar performance, excellent support, scale-out stability.

    Overall Comment

    Scale-out solution helps us avoid massive all-at-once storage purchases and controller refreshes. Scale-out performance helps keep us out from smacking into the IOPS ceiling. Support and service absolutely stellar.

    Service & support - overall comment

    I have never been unsatisfied with the follow up and knowledge of the Nutanix support team. Sometimes I try them instead of VMware for ESXi questions.


  • 5 out of 5.0, Reviewed

    Product(s): Nutanix Prism

    Prism: Visibility

    Overall Comment

    When we ran into a couple hiccups Nutanix was there to step in and help out to make sure we were running.

    What one piece of advice would you give other prospective customers?

    Learn about the basics of Prism so you can understand what needs to be done.

    What do you like most about the product or service?

    I like the visibility that it gives me into our environment.

    What one thing do you wish the vendor did differently?

    It would have been nice to get our hardware on time.

    If you could start over, what would your organization do differently?

    Get more confirmations of settings.

    Service & support - overall comment

    Everytime that I need help with Prism our reps are there or support is quick and efficient.


  • 4 out of 5.0, Reviewed

    Product(s): Nutanix Xtreme Computing Platform (NX Series)

    Implementation was a smooth process. End results were excellent and then improved again.

    Overall Comment

    Overall this was a very smooth and successful implementation. While we did have a bump or two, support proved to be very skilled and available. I was very impressed immediately with the performance and simplicity of managing so many devices. I was even more impressed after the complete implementation when a software upgrade was released to substantially improve overall performance when it was already excellent.

    What one piece of advice would you give other prospective customers?

    Make sure that your versions of virtualization software are supported on the systems you are buying. The Nutanix controller software will limit or delay your implementation of the newest virtualization software.

    What do you like most about the product or service?

    My favorite is the performance followed by the ease of managing storage compared to the more traditional storage computer hardware we had for server virtualization.

    What do you dislike most about the product?

    Probably the software upgrade process. The implementation is very good but the clarity of which you components should be upgraded and when is not so clear as is the use of certain features involving storage. You lose almost 50% of your storage without enabling certain features and it would be great to know accurately which can be used safely without performance degradation.

    What one thing do you wish the vendor did differently?

    I would like a more robust availability of cookbooks for various situations or environments that you may already have and want to duplicate from another hardware and storage platform.

    If you could start over, what would your organization do differently?

    I would have possibly included a few more storage heavy units. I can still do so. Otherwise I would do everything the same.

    Service & support - overall comment

    The time I had to work with support on a serious issue during implementation, they worked with me at night on the weekend and were able to quickly pull together all the resources they required to completely identify and solve the issue. I was very impressed. Other times I have called about how to duplicate a scenario and was not completely satisfied by the response but it was not critical.

    Integration & Deployment - Overall comment

    Other than one issue with adding a cluster that was resolved by support it was fast and complete.


  • 5 out of 5.0, Reviewed

    Product(s): Nutanix Prism

    Implementation went as promised. Very easy to use and configure.

    Overall Comment

    The install was great and training was good.

    What one piece of advice would you give other prospective customers?

    I like the hyper converged technology and I think that is the way of the future. Nutanix seems to be a leader in this category. I would recommend the solution.

    What do you like most about the product or service?

    I like the easy use of administration and the how quickly it is to patch the environment.

    What do you dislike most about the product?

    I have no issues with the product.

    What one thing do you wish the vendor did differently?

    I have no complaints or issues with the vendor.

    If you could start over, what would your organization do differently?

    Nothing. We were very pleased with the implementation and product.


  • 5 out of 5.0, Reviewed

    Product(s): Nutanix Acropolis

    Best hyper converged solution.

    Overall Comment

    The most striking features of Nutanix’s platform are its simplicity and speed. Install it and forget it. Upgrade your whole infrastructure stack with one click and gain time to focus on business goals instead of taking care of your hardware and hypervisors.

    What one piece of advice would you give other prospective customers?

    Trust AHV (the Acropolis hypervisor) and forget VMWare ESXi.

    What do you like most about the product or service?

    Nutanix hides the complexity of your IT infrastructure.

    What do you dislike most about the product?

    Nothing.

    If you could start over, what would your organization do differently?

    Nothing.


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Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(15)
4.6

Ability to understand your organization's needs

(16)
4.6

Timely and complete response to product questions

(16)
4.8

Pricing and contract flexibility (pricing and terms)

(15)
4.1
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(16)
4.6

How long did your deployment take?

0 - 3 months (<3)

12 months or more

6 - 9 months (<9)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(13)
4.3

Ease of integration using standard APIs and tools

(11)
4.5

Quality and availability of end-user training

(13)
4.0

Ease of deployment

(14)
4.7
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(16)
4.7

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(16)
4.6

Was the support package worth it?

Yes

No

I'm unsure


Quality of technical support

(16)
4.8

Quality of peer user community

(14)
4.4
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(16)
4.7
Section
1

Additional Context

In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa

Asia/Pacific

Latin America