Loading product reviews...
3.6 out of 5.0 (5 ratings)

Reviews Distribution

5 Stars
4 Stars
3 Stars
2 Stars
1 Star
We don't have any qualitative reviews for this vendor yet


View other vendors in this market
We have aggregated ratings data on Oracle but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): Exadata

    Implementation wasn't smooth, but performance is making up for it!

    Overall Comment

    Platform and Features are great. We needed Exadata to get around our homegrown architecture for running Oracle which has some serious issues with I/O and networking. At the end of the day, we are getting the IOPS and network performance we need to run our heavy Oracle workloads. We had results from three different load tests using two different applications. Working with Oracle solution architects we designed a system that was built for mainly speed and HA. Using X6 configurability we designed machines with 4 RAC nodes and 3 EF storage servers. Implementation was a little rough, but we had time to work it out. Implementation hit a snag when some flash memory went bad. We were told we'd let the machine sit idle too long (a few weeks). There was an update which fixed the problem, hopefully over time we don't have anymore issues. Additionally, when it came to access for support reasons, we were told one thing before the deal and afterwards a department head in Oracle pushed back on our negotiated position. It has taken us months to negotiate a new access model for support. After implementation of one application the users are seeing a 2-3x increase in performance. We are also performance testing another application in QA and Exadata is working beautifully there, as well. So far so good!

    What one piece of advice would you give other prospective customers?

    Ask to have your deal vetted by all appropriate leaders at Oracle. Especially, the support agreements.

    What do you like most about the product or service?

    Performance and relative ease of use

    What do you dislike most about the product?

    Exadata seems a little fragile because of the flash going bad while it was sitting idle.

    What one thing do you wish the vendor did differently?

    Better internal communication. The support access issue after we agreed to a support solution was unexpected, and seems to indicate internal communication issues.

    If you could start over, what would your organization do differently?

    I think we should have investigated the hosted Exadata options more. We have Fusion applications and we should have put together at least one solution which included moving our Fusion applications to the Oracle cloud leveraging Exadata in the Cloud.


  • 4 out of 5.0, Reviewed

    Product(s): Exadata

    Complex implementation wiht great third party vendor

    Overall Comment

    Working wiht a third party was really time and money savings. The vendor have great and knowledgeblae ressources

    What one piece of advice would you give other prospective customers?

    Make sur you evalute your licences needs compared to the TCO.

    What do you like most about the product or service?

    Service was great

    What one thing do you wish the vendor did differently?

    I was pretty happy and pleased with the process

    If you could start over, what would your organization do differently?

    Nothing, It was after a long run of negociations with Oracle that we decided it was the best way to save on opex


  • 4 out of 5.0, Reviewed

    Product(s): Exadata

    Product with Great Performance Enhancement - All in One ( Server/Network/Storage)

    Overall Comment

    Great experince and support for any issues. Automated Patching process can improved.

    What one piece of advice would you give other prospective customers?

    Much better and reliable product

    What do you like most about the product or service?

    Performance

    What do you dislike most about the product?

    Kind of closed Architecture for products outside of Oracle

    What one thing do you wish the vendor did differently?

    Ease of use with third party product on this hardware

    If you could start over, what would your organization do differently?

    Add more storage capacity

    Service & support - overall comment

    NA


  • 5 out of 5.0, Reviewed

    Product(s): Exadata

    Smooth implementation based of proof of value learnings.

    Overall Comment

    Oracle's guidance and support through the Proof of Value process was indispensable. It also helped that we were clear on what success criteria we needed to meet in order to justify the investment. We proved within the 30-day POV that our critical workloads could be satisfied with enough bandwidth to account for at least 3 years’ worth of projected transactional volume growth.

    What one piece of advice would you give other prospective customers?

    Invest significant time in planning your Proof of Value, then use learnings from that process to drive final execution. Utilize all of the resources Oracle offers - technical advice, training and value articulation.

    What do you like most about the product or service?

    Performance, capacity, scalability and simplicity. The appliances are about as close to "plug and play" as one would expect for technology this complex.

    What do you dislike most about the product?

    Nothing, so far.

    What one thing do you wish the vendor did differently?

    We would have been even better served if Oracle emphasized the need for Administrator training earlier in the process - maybe even before we executed the Proof of Value. That said, resources were made available, and training incentives were provided in partnership with Intel.

    If you could start over, what would your organization do differently?

    Not very much, because we put a significant amount of thought and planning into the Proof of Value success criteria and process. The one thing we probably could have done even more efficiently is prepare more application server capacity to fully utilize the increased capacity and throughput of the appliances.

    Service & support - overall comment

    Oracle ensured that two of their most qualified engineers were constantly and physically available (on site) for consultation during key parts of the implementation, and at all other times for phone or electronic consultation. This helped make our implementation a lot smoother as we gained much from their implementation experience. We probably avoided quite a number of pitfalls as a result.


  • 2 out of 5.0, Reviewed

    Product(s): Exadata

    Service Delivery Did Not Meet Expectations.

    Overall Comment

    We had expected the service level from Oracle would improve and our in-house service costs to decrease. The ambiguous nature of their service delivery did not meet our expectations.

    What one piece of advice would you give other prospective customers?

    Closely monitor service performance and licensing.

    What do you like most about the product or service?

    Consolidation of database control.

    What do you dislike most about the product?

    Complexity and vendor service delivery.

    What one thing do you wish the vendor did differently?

    Acted as a business partner.

    If you could start over, what would your organization do differently?

    Accept the expense of in-house service delivery.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(5)
3.4

Ability to understand your organization's needs

(5)
4.0

Timely and complete response to product questions

(5)
3.8

Pricing and contract flexibility (pricing and terms)

(5)
3.2
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(5)
3.6

How long did your deployment take?

3 - 6 months (<6)

0 - 3 months (<3)

12 months or more

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(3)
3.0

Ease of integration using standard APIs and tools

(3)
3.0

Quality and availability of end-user training

(5)
3.6

Ease of deployment

(5)
3.4
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(5)
3.6

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(4)
3.8

Was the support package worth it?

Yes

No


Quality of technical support

(5)
3.8

Quality of peer user community

(3)
3.7
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(5)
4.4
Section
1

Additional Context

In which region(s) did your deployment take place? Multiple responses allowed.

North America