Loading product reviews...

integrated-systems oracle All Markets > Integrated Systems

Oracle

3.5 out of 5.0 (2 ratings)

Reviews Distribution

5 Stars
4 Stars
3 Stars
2 Stars
1 Star
We don't have any qualitative reviews for this vendor yet


View other vendors in this market
We have aggregated ratings data on Oracle but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Exadata

    Smooth implementation based of proof of value learnings.

    Overall Comment

    Oracle's guidance and support through the Proof of Value process was indispensable. It also helped that we were clear on what success criteria we needed to meet in order to justify the investment. We proved within the 30-day POV that our critical workloads could be satisfied with enough bandwidth to account for at least 3 years’ worth of projected transactional volume growth.

    What one piece of advice would you give other prospective customers?

    Invest significant time in planning your Proof of Value, then use learnings from that process to drive final execution. Utilize all of the resources Oracle offers - technical advice, training and value articulation.

    What do you like most about the product or service?

    Performance, capacity, scalability and simplicity. The appliances are about as close to "plug and play" as one would expect for technology this complex.

    What do you dislike most about the product?

    Nothing, so far.

    What one thing do you wish the vendor did differently?

    We would have been even better served if Oracle emphasized the need for Administrator training earlier in the process - maybe even before we executed the Proof of Value. That said, resources were made available, and training incentives were provided in partnership with Intel.

    If you could start over, what would your organization do differently?

    Not very much, because we put a significant amount of thought and planning into the Proof of Value success criteria and process. The one thing we probably could have done even more efficiently is prepare more application server capacity to fully utilize the increased capacity and throughput of the appliances.

    Service & support - overall comment

    Oracle ensured that two of their most qualified engineers were constantly and physically available (on site) for consultation during key parts of the implementation, and at all other times for phone or electronic consultation. This helped make our implementation a lot smoother as we gained much from their implementation experience. We probably avoided quite a number of pitfalls as a result.


  • 2 out of 5.0, Reviewed

    Product(s): Exadata

    Service Delivery Did Not Meet Expectations.

    Overall Comment

    We had expected the service level from Oracle would improve and our in-house service costs to decrease. The ambiguous nature of their service delivery did not meet our expectations.

    What one piece of advice would you give other prospective customers?

    Closely monitor service performance and licensing.

    What do you like most about the product or service?

    Consolidation of database control.

    What do you dislike most about the product?

    Complexity and vendor service delivery.

    What one thing do you wish the vendor did differently?

    Acted as a business partner.

    If you could start over, what would your organization do differently?

    Accept the expense of in-house service delivery.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
3.0

Ability to understand your organization's needs

(2)
3.5

Timely and complete response to product questions

(2)
3.0

Pricing and contract flexibility (pricing and terms)

(2)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
4.0

How long did your deployment take?

0 - 3 months (<3)

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
2.0

Ease of integration using standard APIs and tools

(1)
1.0

Quality and availability of end-user training

(2)
3.0

Ease of deployment

(2)
3.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
3.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(2)
3.5

Was the support package worth it?

Yes

No


Quality of technical support

(2)
3.5

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.5
Section
1

Additional Context

In which region(s) did your deployment take place? Multiple responses allowed.

North America