5 out of 5.0, Reviewed Jul 12, 2016
Oracle's guidance and support through the Proof of Value process was indispensable. It also helped that we were clear on what success criteria we needed to meet in order to justify the investment. We proved within the 30-day POV that our critical workloads could be satisfied with enough bandwidth to account for at least 3 years’ worth of projected transactional volume growth.
Invest significant time in planning your Proof of Value, then use learnings from that process to drive final execution. Utilize all of the resources Oracle offers - technical advice, training and value articulation.
Performance, capacity, scalability and simplicity. The appliances are about as close to "plug and play" as one would expect for technology this complex.
Nothing, so far.
We would have been even better served if Oracle emphasized the need for Administrator training earlier in the process - maybe even before we executed the Proof of Value. That said, resources were made available, and training incentives were provided in partnership with Intel.
Not very much, because we put a significant amount of thought and planning into the Proof of Value success criteria and process. The one thing we probably could have done even more efficiently is prepare more application server capacity to fully utilize the increased capacity and throughput of the appliances.
Oracle ensured that two of their most qualified engineers were constantly and physically available (on site) for consultation during key parts of the implementation, and at all other times for phone or electronic consultation. This helped make our implementation a lot smoother as we gained much from their implementation experience. We probably avoided quite a number of pitfalls as a result.
2 out of 5.0, Reviewed Jun 14, 2016
We had expected the service level from Oracle would improve and our in-house service costs to decrease. The ambiguous nature of their service delivery did not meet our expectations.
Closely monitor service performance and licensing.
Consolidation of database control.
Complexity and vendor service delivery.
Acted as a business partner.
Accept the expense of in-house service delivery.