4.2 out of 5 (5 Ratings)

5 Verified Reviews

MetricStream Enterprise GRC Solution

Overpromising sales team and an underachieving product

During the RFP, the vendor over-promised on the tool's reporting and analytics capabilities to meet our specific needs. Once the contract was signed, we discovered that we needed to customize the tool, which required additional expenditures and delays to our user community. We are almost three years into the implementation and we are still struggling to generate user-friendly data that would assist in our day-to-day analysis. On top of that, we experience intermittent service disruptions or inconsistencies, which required problem tickets to resolve. I find it hard to imagine that we're the only organization that is struggling with these basic functionalities.

MetricStream Enterprise GRC Solution

Implementation was tailored to adapt to the firm's organizational structure and preexisting operational risk template

MetricStream Enterprise GRC Solution

The final output of the solution is exceptional, customization was available to meet the unique needs of our business.

MetricStream Enterprise GRC Solution

Implementation issues were resolved quickly. Certain out-of-the-box functionalities needed to be explained. UI was simply enough that we adopted it quickly.

MetricStream Enterprise GRC Solution

Ability to customize solution is a major feature.

Customized to meet our enterprise goals.