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Appian

4.6 out of 5.0 (5 ratings)

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We have aggregated ratings data on Appian but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): Appian

    Appian Cloud Product.

    Overall Comment

    Appian product is good for standalone BPM implementation, integrating with multiple enterprise systems is very hard and we have stretched the limits of the products. Entitlement management in Appian designer is very coarse grained.

    What one piece of advice would you give other prospective customers?

    Particularly with cloud product make sure you develop your reference architecture first working with Appian or an approved partner so that integration and roll out go smooth. Ideally, do this before committing to Appian cloud, that way you will not be surprised after you start the migration project and not overrun your budgets or under-deliver on your business goals.

    What do you like most about the product or service?

    It has a robust process designer and is by the far the best BPM game in town. Appian's customer support has been excellent lately and they do treat their clients very well. They have taken an extra effort to learn from client experience so that the product could get even better.

    What do you dislike most about the product?

    Lack of middleware solution for the cloud to on-premise integration.

    What one thing do you wish the vendor did differently?

    Provided a better enterprise systems integration reference architecture. They require VPN tunneling to everything, a middleware service partner would be great to have.

    If you could start over, what would your organization do differently?

    Create a custom front end with embedded SAIL or Appian forms for external clients as customization is limited on the off the shelf portal. Simplify integrations and think through coarse grained standardized interfaces. As a commercial caution, I would consider not buying an enterprise license subject to our client adoption, I would scale up the licensing to enterprise level on as needed basis. This may not apply to all customers, just our situation.


  • 5 out of 5.0, Reviewed

    Product(s): Appian

    Appian does enable the deployment of process improvements in very short timeframes.

    Overall Comment

    Strong partnership with Appian, Appian vested in our success.

    What one piece of advice would you give other prospective customers?

    Find skilled Java developers and combine them with strong solution architects to develop Appian applications.

    What do you like most about the product or service?

    Flexibility, Appian supports and business process.

    What do you dislike most about the product?

    Cost of skilled resources to get started.

    What one thing do you wish the vendor did differently?

    Provide better operational support on setting up the initial environments, scaling and diagnostics/trouble shooting.

    If you could start over, what would your organization do differently?

    When deploying multiple Appian applications, segregation is required to prevent one applications from interfering with one another.

    Service & support - overall comment

    We were able to stand up environments very quickly and deploy applications within 3 months. Appian was always willing to help.

    Integration & Deployment - Overall comment

    Appian will support, but has limited toolsets to assist with this process especially for on premise deployments.


  • 5 out of 5.0, Reviewed

    Product(s): Appian

    Simple development platform to solve complex business problems

    Overall Comment

    The sales and relationship staff knew the product. They provided many WOW experiences during the onboarding process.

    What one piece of advice would you give other prospective customers?

    Ensure to evolve your business stakeholders in the review of any platform. Additionally, look long-term. The platform can assist with more than one application.

    What do you like most about the product or service?

    Single Platform! Did not acquire the platform through acquisition

    What do you dislike most about the product?

    The platform could allow for more configuration in certain areas.

    What one thing do you wish the vendor did differently?

    Allow more client influence into the roadmap of the product. They do a great job at organizing the user base but it would be great to have them show how suggestions become reality.

    If you could start over, what would your organization do differently?

    Ensure our on premise sizing is suitable


  • 5 out of 5.0, Reviewed

    Product(s): Appian

    High Quality BPM for Driving Business Innovation.

    Overall Comment

    Appian has been a very performant and reliable platform. It has enabled our developers to innovate business processes and our business sponsors are happy with all of the implementations. Overall both the platform and the vendor have been excellent to work with. I wish all of our vendors were as innovative, engaged, and consistent.

    What one piece of advice would you give other prospective customers?

    Enagage with other customers to learn and apply best practices frameworks before getting through too many application implementations.

    What do you like most about the product or service?

    The reliability of the processes has been perfect. Compared to our previous platform this has saved us at least a full FTE of time not having to be more hands on in the support and maintenance of the environment.

    What do you dislike most about the product?

    The newest form build architecture has some limitations, and at times can feel to restrictive for simple tasks like editable grids. It has been improved with each release so we are hoping this gap is addressed quickly.

    What one thing do you wish the vendor did differently?

    Focus on the entire SDLC, from automated testing to deployments could be improved. This has been a focus for them and we have seen improvements in each release, but would like to see sustained improvement in this area.

    If you could start over, what would your organization do differently?

    We would have supplied a more full breadth team dedicated to the application development lifecycle on Appian. We have problems procuring the proper project management, business analyst, and application testing resources.


  • 5 out of 5.0, Reviewed

    Product(s): Appian

    Appian brings a low-code approach to application development that is unmatched in BPM.

    Overall Comment

    First and foremost the time to delivery for our initial set of applications was a big win for my team and our leadership. We were able to show value within months of purchasing our cloud licenses. Furthermore, the time in which our internal developers were able to start building applications on their own was orders of magnitude faster than any previous experiences I have had with low-code solutions.

    What one piece of advice would you give other prospective customers?

    Sit down with your business process owners and identify a set of quick win applications that will drive user adoption. Far too often organizations try to pick massive applications or hyper-complex business processes to build first which, in turn, increases the time to value. I personally would look at frustratingly simplistic business processes that many people in the organization touch and show immediate value by automating them in Appian.

    What do you like most about the product or service?

    This has no doubt already come across in my previous comments but the time it takes to get an application up and running on the Appian platform simply cannot be beaten.

    What one thing do you wish the vendor did differently?

    This is a difficult question to answer as the product is constantly being enriched with new features. Being a cloud customer we are also able to take advantage of those enhancements very quickly. This is not something different but, it would be nice if there were more tools available in the Appian app marketplace, particularly more free tools and plug-ins.

    If you could start over, what would your organization do differently?

    Our organization would have benefited from developing a number of smaller applications before diving into a large-scale overhaul of one of our core tools. We were able to deliver a number of smaller applications right out the gate that got people excited about the tool but by moving to a major application build we lost some of the momentum. While we were able to show incremental value with the larger initiative we would have benefited from developing some quicker win applications to drive user engagement.

    Integration & Deployment - Overall comment

    We are a cloud customer, deployment took no time at all.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(5)
4.4

Ability to understand your organization's needs

(5)
5.0

Timely and complete response to product questions

(5)
4.8

Pricing and contract flexibility (pricing and terms)

(5)
3.8
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(5)
4.2

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(5)
4.2

Ease of integration using standard APIs and tools

(5)
4.6

Quality and availability of end-user training

(4)
4.5

Ease of deployment

(5)
3.8
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(5)
4.8

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(5)
4.8

Quality of technical support

(5)
4.8

Quality of peer user community

(5)
4.8
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(5)
4.6
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Executive Sponsor

Vendor/Product Selection

Functional Assessment

Technical Assessment

Application Lead

Business Analysts

Implementation, Maintenance or other IT support

User Training

Vendor Management


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Improve business process agility

Improve business process outcomes

Drive innovation

Cost management

Improve customer relations/service

Reduce time to market

Improve compliance and risk management

Improve supplier or partner relations


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Product roadmap and future vision

Breadth of services

Strong consulting partnership

Strong customer focus

Strong services expertise

Strong user community

Overall cost


In which region(s) did your deployment take place? Multiple responses allowed.

North America