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BP Logix

5.0 out of 5.0 (1 ratings)

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  • 5 out of 5.0, Reviewed

    Product(s): BP Logix Process Director

    BP Logix is a great BPM platform to embed in your proprietary solution.

    Overall Comment

    From the product research to the pre-sales and all the way to implementation, BP Logix been great assistance, always there to answer any questions and resolve any issues, never pushy and always very focus on providing the best service. We wanted a product that was developer friendly to develop our internal application around it, In the finish application the actual end user does not know that is working with BP Logix, it is 100% embedded in our solution and that was a very most important feature we were looking when looking for the ideal BP Platform for our project.

    What one piece of advice would you give other prospective customers?

    If you are looking for a robust BPM paltform that has all the feauture a mature platform should have at a reasonable price BP Logx is your answer.

    What do you like most about the product or service?

    the robustness of the platform, how developer friendly it is, robust set of APIs and the great customer service provided by the vendor

    What do you dislike most about the product?

    When a particular functionality is not provided or not working as expected it could take time for vendor to provide us with a solution and or alternative and we end up coming up with our own solution to the problem but I gues that can happen with any vendor

    What one thing do you wish the vendor did differently?

    Provide a more in-depth training from the get go. They use the approach of having you pre-pay for service hours that you can use for training and/or consulting services and they prefer you to have a quick introductory training first and then use the remainder of your pre-pay hours for impromptu consulting services as you progress with your implementation. This could work for the majority of the customers but in our case we have a pretty savvy technical team and we knew from the get-go that we were going to use Bp Logix as an embedded BPM engine for our proprietary application and we wanted/needed to have as much advance training from the beginning so we could have the best knowledge from the start,

    If you could start over, what would your organization do differently?

    Our application was just rolled out so we do not have too much feedback from being running on production, but in regards to the development and implementation process, I would say that i would spend more time in getting to know the product before jumping into the development, maybe hiring professional services from the vendor to help us with the architecture and design of the application.

    Product capabilities - overall comment

    Product does everything we were looking for

    Service & support - overall comment

    Very good, any issue that has required customer service has been addressed promptly and always in a very positive manner

    Integration & Deployment - Overall comment

    Very good, our implementation of BP Logix is 100% as an embedded BPM platform for our proprietary solution, and we use extensive set of BP Logix API, we have our proprietary solution call BP Logix Web Services and BP Logix call our own set of Web Services so we have a full circle integration.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
5.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
5.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
5.0

How long did your deployment take?

6 - 9 months (<9)


Quality and availability of end-user training

(1)
4.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
5.0

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(1)
5.0

Quality of technical support

(1)
5.0
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
5.0
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Executive Sponsor

Functional Assessment

Technical assessment

Vendor Management

Vendor/Product Selection

Other...


Why did you purchase the software or service? Multiple responses allowed.

Cost management

Create internal/operational efficiencies

Improve business process agility

Improve business process outcomes

Improve compliance and risk management


What were the key factors that drove your decision? Multiple responses allowed.

Overall cost

Product functionality and performance

Strong customer focus

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America