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3.5 out of 5.0 (11 ratings)

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We have aggregated ratings data on IBM but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): IBM Business Process Manager

    Upgrade of existing WPS architecture - implementation was relatively smooth.

    Overall Comment

    Implementation is complete and we are just starting to roll out. Since this is an upgrade, we don't expect there to be many issues.

    What do you like most about the product or service?

    Not much change from the previous version. More robust.

    If you could start over, what would your organization do differently?

    Work with a different implementation vendor.


  • 2 out of 5.0, Reviewed

    Product(s): Business Monitor,IBM Business Process Manager

    Implementation was problematic and complex. Bad UX.

    Overall Comment

    We had implementation issues and 3rd party issues. We also had big expectations that were not fulfilled and had a lot of issues with support.

    What one piece of advice would you give other prospective customers?

    Research very closely why do you want to adopt a BPM project. There is a lot of flexibility in the plataform, but IBM advice is to use the user interface integrated with the product, this approach will not work in a UX oriented company.

    What do you like most about the product or service?

    It is a robust product. Once you understand what are you doing, it will be very helpful.

    What do you dislike most about the product?

    Terrible UX, even for things that look so simple. One example of this is the Administration Portal, it is not possible to see the Business Object data and is very difficult to modify it, unless you use a REST API.

    What one thing do you wish the vendor did differently?

    Support is really not good. The answers that we got for almost all the time made us feel that we were the problem.

    If you could start over, what would your organization do differently?

    We are actually starting over with a new vendor and with a completely different strategy to approach BPM projects.


  • 3 out of 5.0, Reviewed

    Product(s): Blueworks Live

    Good tool, high invetment, no high return

    Overall Comment

    This is a good tool but takes big investment and doesn't make it easy to share and abstract work processes in other formats.

    What one piece of advice would you give other prospective customers?

    Understand the business need and ROI.

    What do you like most about the product or service?

    Drives standardization in documenting business processes.

    What do you dislike most about the product?

    Presentation and communication of the outcomes of the tool.

    What one thing do you wish the vendor did differently?

    Better export and visualization options.

    If you could start over, what would your organization do differently?

    Start small, high level, and iterate as programs evolve.


  • 3 out of 5.0, Reviewed

    Product(s): Blueworks Live

    Easy to learn the basics; not so easy for advanced or large models.

    Overall Comment

    BlueworksLive has positives and negatives. The positive side is the integration with other IBM products, central repository for processes, and the adherence to BPMN notation. Since it enforces proper notation it is easy to rollout to inexperienced users. The negative side of the tool is that it seems to have a mind of its own regarding how to connect processes and it can be temperamental when you need to display a process in a certain way. Its connectors can be confusing.

    What one piece of advice would you give other prospective customers?

    Make sure to thoroughly test the application for use with your models.

    What do you like most about the product or service?

    Easy to entend to more users and enforces consistency.

    What do you dislike most about the product?

    Can be restrictive.

    What one thing do you wish the vendor did differently?

    Nothing, the vendor has been great to work with.

    If you could start over, what would your organization do differently?

    We would and plan to conduct a more in-depth application POC.


  • 2 out of 5.0, Reviewed

    Product(s): IBM Business Process Manager

    Difficult implementation, features not all that they seem, integration challenges

    Overall Comment

    Complex product to implement, did not integrate well with existing technology infrastructure.

    What one piece of advice would you give other prospective customers?

    Do your due dilligence, ensure you look at all integration points with existing infrastructure such as active directory integration, etc.

    What do you like most about the product or service?

    It's declining use within our organization.

    What do you dislike most about the product?

    Due to the complexity, it takes too much effort to add, change, configure features and functions.

    What one thing do you wish the vendor did differently?

    More transparency up front, don't say the product can do everything when you know it's not without significant effort.

    If you could start over, what would your organization do differently?

    Resist pressure to go with the ig vendor, expand the search for other products, look at open source.


  • 4 out of 5.0, Reviewed

    Product(s): Blueworks Live,IBM Business Process Manager,Operational Decision Manager (ODM) Advanced,Other...

    Implementation was somewhat challenging but was able to go-live with IBM support

    Overall Comment

    Overall experience was good. We were able to deliver better business outcome using IBM ODM, BPM.

    What one piece of advice would you give other prospective customers?

    Detail out your business and technical requirements upfront and share them with vendors to assess the right fit and right products for your product solution.

    What do you like most about the product or service?

    24/7 support.

    If you could start over, what would your organization do differently?

    Being the one of the first ones to implement product comes with challenges, risks.

    Integration & Deployment - Overall comment

    Was looking for federated model and had few challenges.


  • 4 out of 5.0, Reviewed

    Product(s): Blueworks Live

    Great product to facilitate stakeholder corporation on requirement discovery.

    Overall Comment

    Ease of use.

    What one piece of advice would you give other prospective customers?

    Pick a small project to try out the new tool.

    What do you like most about the product or service?

    Once again, it's easy to consume.

    What do you dislike most about the product?

    None.

    What one thing do you wish the vendor did differently?

    Facilitate the first few meetings.

    If you could start over, what would your organization do differently?

    Customer/Stakeholder buyin is important.

    Integration & Deployment - Overall comment

    This is actually the benefit of this product; its outcome can be integrated with other products in the IBM SW development lifecyle.

    1 of 1 peer(s) found this review helpful.


  • 4 out of 5.0, Reviewed

    Product(s): IBM Business Process Manager

    Overcoming Integration issues and ensuring product performance as required is not easy.

    Overall Comment

    Always received good support from IBM license management team.

    What one piece of advice would you give other prospective customers?

    Know your requirement, especially your non functional requirement.

    What do you like most about the product or service?

    Performance and IBM SME support.

    What do you dislike most about the product?

    None

    What one thing do you wish the vendor did differently?

    Send the right product integration team.

    If you could start over, what would your organization do differently?

    Work with vendor expert as soon as you identify the BPM product of choice.

    Integration & Deployment - Overall comment

    Once again, understand the complexity of the overall system and invest on piloting effort


  • 5 out of 5.0, Reviewed

    Product(s): IBM Business Process Manager

    Enterprise Capable Product, Delivers Values, Always Works.

    Overall Comment

    Be it a small (thousands of pages) or large app (millions of pages), the docs are retrieved within 5-10 secs. Any issue has been related to the suporting infrastruture, not the ECM product. As a result, ECM is bringing value to the user community.

    What one piece of advice would you give other prospective customers?

    Your users need to know their business, Hire qualified staff, Never stop training staff.

    What do you like most about the product or service?

    Always runs. For the past 18 months, with mimimal intervention, the product has run M-F, 9 hrs a day w/o a minute of production downtime.

    What do you dislike most about the product?

    None.

    What one thing do you wish the vendor did differently?

    Vendor has been completely supportive.

    If you could start over, what would your organization do differently?

    Start sooner.

    Product capabilities - overall comment

    I can not keep up with the new capabilites embedded into the IBM P8 product suite. CPE, ICN, Case Manager, Datacap. It is amazing and makes our job both challanging and fun. We are able to make ECM better and better.

    Service & support - overall comment

    When you need them, Support is there .

    Integration & Deployment - Overall comment

    We are supporting over 20 apps. Each has its own time line. Some take 2 months, others take 3-5 months. Depends upon the users' requirements.


  • 3 out of 5.0, Reviewed

    Product(s): IBM Business Process Manager

    Great solution if you are willing to leverage a service integrator to accomplish objective

    Overall Comment

    Product is very robust and capable, but requires experts and a strong team to execute/implement. Solution was more complex than initially understood or anticipated for business and we have not yet realized the business flexibility we are hoping for.

    What one piece of advice would you give other prospective customers?

    Skilled resources and strong partnership are needed during implementation.

    What do you like most about the product or service?

    Very robust and capable tool for automation and orchestration. Very open platform to support connectivity and integration. Hopefully we will realize the agility.

    What do you dislike most about the product?

    Complexity

    What one thing do you wish the vendor did differently?

    Didn't oversell the product capabilities. Great as an orchestration and technology platform. Not a platform for business analysts. Platform also is not good for primary customer access. It is a backend orchestration system. This was sold to us differently. IBM is making improvements but it still significantly lags other customer experience vendor products.

    If you could start over, what would your organization do differently?

    Engage a service integrator up front. We tried to do it on our own for over a year. We also did not take an agile approach. We bit off more than we could accomplish with our first go at implementation.

    Integration & Deployment - Overall comment

    Complex


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(8)
3.9

Ability to understand your organization's needs

(10)
3.8

Timely and complete response to product questions

(10)
3.9

Pricing and contract flexibility (pricing and terms)

(9)
3.7
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(11)
3.5

How long did your deployment take?

0 - 3 months (<3)

12 months or more

3 - 6 months (<6)

9 - 12 months (<12)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(6)
3.0

Ease of integration using standard APIs and tools

(9)
3.7

Quality and availability of end-user training

(11)
3.4

Ease of deployment

(11)
3.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(11)
3.6

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(9)
3.4

Quality of technical support

(9)
3.6

Quality of peer user community

(7)
3.6
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(11)
3.8
Section
1

Additional Context

What was the nature of your involvement?

Application Lead

Development/Integration

Technical Assessment

Business Analysts

End User Computing Stakeholder

Executive Sponsor

Implementation, Maintenance or other IT support

Vendor Management

Other...


Why did you purchase the software or service?

Improve business process outcomes

Create internal/operational efficiencies

Improve business process agility

Improve compliance and risk management

Cost management

Drive innovation

Enhance decision making

Improve customer relations/service

Reduce time to market

Drive revenue growth


What were the key factors that drove your decision?

Product functionality and performance

Pre-existing relationships

Product roadmap and future vision

Financial/organizational viability

Strong consulting partnership

Strong services expertise

Breadth of services

Overall cost

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Latin America