3.9 out of 5 (10 Ratings)
Apr 11, 2017
The standard approach for training and technical support. We had to develop and customize most of the training internally.
Feb 27, 2017
IBM Business Process Management Product has benefited greatly from the acquisition of a Lombardi, an industry leading BPM product which specialized in Human workflow oriented business processes. Furthermore IBM had their own legacy BPM product which was pretty strong on the back end integration and process orchestration front. Over the years, IBM has merged the stronger aspects of both products and have come out with an overall winner.
Feb 27, 2017
IBM Sales Engineers were with you until the transaction occurs and then they try to pawn off any further support to a 3rd Party Systems Integrator. That was also the case with any ODM training we needed.
Feb 23, 2017
Product was very easy to use and integration was key with existing process thruogh rest interface.
Jun 17, 2016
Implementation is complete and we are just starting to roll out. Since this is an upgrade, we don't expect there to be many issues.
May 11, 2016
Complex product to implement, did not integrate well with existing technology infrastructure.
Mar 16, 2016
Always received good support from IBM license management team.
Mar 8, 2016
Be it a small (thousands of pages) or large app (millions of pages), the docs are retrieved within 5-10 secs. Any issue has been related to the suporting infrastruture, not the ECM product. As a result, ECM is bringing value to the user community.
Oct 7, 2015
Product is very robust and capable, but requires experts and a strong team to execute/implement. Solution was more complex than initially understood or anticipated for business and we have not yet realized the business flexibility we are hoping for.
Oct 6, 2015