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4.0 out of 5.0 (1 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): K2 blackpearl

    K2, a powerful business process platform, but needs executive sponsorship to be effective.

    Overall Comment

    We find K2 to be responsive to our support needs. When we have discovered issues/bugs, we get effective support and resolution, escalation occurs quickly, and code fixes are provided to repair the product.

    What one piece of advice would you give other prospective customers?

    Embrace codeless development. Developers, those people who live with semicolons, need to accept this aspect of a software architecture. Stitching people together with workflow in a graphical way can free them up to work on more in depth code that provides greater business value. The fact that the platform is 100% .net and can easily connect to any data/web service/custom API allows for rapid development of business process applications.

    What do you like most about the product or service?

    I like its flexibility and customizability.

    What do you dislike most about the product?

    Versions are locked in so when in an upgrade cycle, upgraded workstations won't work with the older version servers. This makes addressing production issues a little difficult, but it can be planned for. Also their deployment tools for SharePoint 2013 based solutions have a little more work to do. Moving solutions between SharePoint farms/environments needs to be thought out and sometimes issues need to be addressed manualy.

    What one thing do you wish the vendor did differently?

    It's hard to think of anything. I'm pretty happy with the way K2 operates. If I had to be picky, I think I'd like to see some blogs/webinars on how new features work when they release them.

    If you could start over, what would your organization do differently?

    I think we could get more value out of the investment if our IT leadership had a clearer/stronger vision for business processes. K2 was brought in through the infrastructure team, however, the application development teams never really caught the vision for rapid application delivery and business processes. Things are starting to change a little, but still not from a strategic perspective.

    1 of 1 peer(s) found this review helpful.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
5.0

How long did your deployment take?

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
4.0

Ease of integration using standard APIs and tools

(1)
5.0

Quality and availability of end-user training

(1)
5.0

Ease of deployment

(1)
5.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
5.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(1)
4.0

Quality of technical support

(1)
5.0

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0
Section
1

Additional Context

What was the nature of your involvement?

Development/Integration

Functional Assessment

Implementation, Maintenance or other IT support

System Administrator

Technical Assessment


Why did you purchase the software or service?

Create internal/operational efficiencies


What were the key factors that drove your decision?

Product functionality and performance

Product roadmap and future vision


In which region(s) did your deployment take place? Multiple responses allowed.

North America