Loading product reviews...

intelligent-business-process-management-suites oracle All Markets > Intelligent Business Process Management Suites

Oracle

3.5 out of 5.0 (2 ratings)

Reviews Distribution

5 Stars
4 Stars
3 Stars
2 Stars
1 Star
We don't have any qualitative reviews for this vendor yet


View other vendors in this market
We have aggregated ratings data on Oracle but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): Oracle Business Process Management Suite

    great BPM engine; complex front-end development platform (Oracle ADF)

    Overall Comment

    Implemented at previous company. Great BPM engine. Complex front end development with oracle ADF.

    What one piece of advice would you give other prospective customers?

    If you are using Oracle SOA, BPM is a great platform to explore.

    What do you like most about the product or service?

    BPM Platform.

    What do you dislike most about the product?

    ADF.

    What one thing do you wish the vendor did differently?

    Allows flexibility on UI Development Framework.

    If you could start over, what would your organization do differently?

    See if we can utilize the engine and use a different UI framework.


  • 4 out of 5.0, Reviewed

    Product(s): Oracle Business Process Management Suite

    Enabled the successful launch of our SOA enterprise.

    Overall Comment

    Functionality and performance were good and met expectations and needs. Availability of 3rd party services experienced with the product turned out to be low, causing challenges for ramp-up. Some configuration issues at first with the product on AIX and memory manager conflicts but eventually resolved. Some enhancements to documentation would help. Training was good.

    What one piece of advice would you give other prospective customers?

    Focus on both a governance roadmap, centers of expertise, as well as having a robust resourcing strategy from the beginning.

    What do you like most about the product or service?

    Delivers on flexibility, integration goals, robust platform, business process automation functions work well.

    What do you dislike most about the product?

    Debugging at times can be a challenge, particularly when integrating with other elements in the enterprise (e.g. directories, etc.).

    What one thing do you wish the vendor did differently?

    Comprehensive resolution of setup problems only really available through professional services contract - would prefer more robust assistance in the start-up phase.

    If you could start over, what would your organization do differently?

    Engage an SOA architecture specialist to address both architectures as well as governance from the start. Resolve 3rd party availability before purchase - i.e. make part of the evaluation criteria.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
3.5

Ability to understand your organization's needs

(2)
3.5

Timely and complete response to product questions

(2)
3.5

Pricing and contract flexibility (pricing and terms)

(2)
3.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
4.0

How long did your deployment take?

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
3.0

Ease of integration using standard APIs and tools

(2)
4.0

Quality and availability of end-user training

(2)
4.0

Ease of deployment

(2)
3.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
3.5

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(2)
3.0

Quality of technical support

(2)
3.0

Quality of peer user community

(2)
3.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.0
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Application Lead

Development/Integration

Business Analysts

End User Support Manager

Implementation, Maintenance or other IT support

Technical Assessment

Vendor/Product Selection


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Improve business process agility

Improve business process outcomes

Cost management

Drive innovation

Improve compliance and risk management

Improve customer relations/service


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Breadth of services

Overall cost


In which region(s) did your deployment take place?

North America

Europe, Middle East and Africa

Latin America