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intelligent-business-process-management-suites pegasystems All Markets > Intelligent Business Process Management Suites

Pegasystems

3.0 out of 5.0 (1 ratings)

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  • 3 out of 5.0, Reviewed

    Product(s): Pega 7 BPM

    Easy implementation, although premium resources and high licensing costs.

    Overall Comment

    Complicated licensing terms and usage making it a costly deal.

    What one piece of advice would you give other prospective customers?

    Involve technology experts to understand licensing terms before making the purchase decision.

    What do you like most about the product or service?

    Maturity of the product suite.

    What do you dislike most about the product?

    Tightly packaged.

    What one thing do you wish the vendor did differently?

    Become more customer friendly and accomodating.

    If you could start over, what would your organization do differently?

    Technology implementation and design to be congruent with licensing implications.

    1 of 1 peer(s) found this review helpful.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
2.0

Ability to understand your organization's needs

(1)
3.0

Timely and complete response to product questions

(1)
2.0

Pricing and contract flexibility (pricing and terms)

(1)
1.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
2.0

Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(1)
4.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(1)
4.0

Quality of technical support

(1)
4.0

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
5.0
Section
1

Additional Context

What was the nature of your involvement?

Application Lead

Implementation, Maintenance or other IT support


Why did you purchase the software or service?

Drive revenue growth

Improve business process agility

Improve business process outcomes

Improve compliance and risk management

Improve customer relations/service

Reduce time to market


What were the key factors that drove your decision?

Product functionality and performance


In which region(s) did your deployment take place? Multiple responses allowed.

North America