4 out of 5.0, Reviewed Oct 18, 2016
Strong product, excellent education resources to start us off, strong professional services - but sometimes the quality and the message we got from the was not consistent.
pick 1-3 deliverables (processes) that can show the organization some of the key capabilitiesof the software and then deliver on those. Don't try to do everything the first 6-9 months. and use the Pega methodolgy.
simple architeture, easy implementation, good sizing tool.
unlimited flexibility requires the client to be better educated from the start to make critical choices in design.
when adding new features, make sure they are rock solid!!!
Focus - develop a better understanding of enterprise goals, and what results we are commited to, to validate the time it requires to implement and see the benefits. The software has a lot of capabilities and requires lots of choices.
strong support resources, responsive.
3 out of 5.0, Reviewed Apr 28, 2016
Complicated licensing terms and usage making it a costly deal.
Involve technology experts to understand licensing terms before making the purchase decision.
Maturity of the product suite.
Become more customer friendly and accomodating.
Technology implementation and design to be congruent with licensing implications.
1 of 1 peer(s) found this review helpful.