4.5 out of 5 (11 Ratings)

11 Verified Reviews

PMG Digital Business Platform

The PMG relationship is the foundation for business transformation in my business.

PMG is an outstanding partner for innovating with me as a client. We have worked together to evolve workflow management and integration solutions that are next class in our industry. PMG has been extremely committed to ensuring that our business relationship successfully meets targets - on time. Additionally, PMG is working with us to craft a business enabled blueprint for business transformation. The PMG relationship has become my most important business partnership.

PMG Digital Business Platform

The implementation experience and ongoing support from PMG has been excellent

Working with PMG has been a great experience! They helped guide our initial implementation with sound, thoughtful advice: don't get bogged down with making everything perfect. Test, learn, adapt, implement. Test, learn, adapt, update. This advice helped us go-live with approx. 100 services and we have grown over the years to approx. 600 services. The support we have received from PMG throughout our engagement has been very strong. We have a small team of analyst/developers that performs most of the maintenance and new development of our PMG implementation and when we need help building something we haven't attempted before PMG is there to assist in any way we need. PMG has been very responsive regarding break/fix issues that have come up associated with our implementation and I can depend on them as a trusted partner in a crises: late nights, weekends, whatever we need we can count on PMG to be there for us.

PMG Digital Business Platform

Good low-code platform, Service team is great.

We are about halfway through the development cycle to migrate complex workflow processes from a different BPM platform. PMG has been very responsive to requests for new or modified features that will enhance the user experience and functionality of the workflows. The Service Management team is very smart and dedicated to our project only, which has helped keep this project on track. The workflow interface is easy to use, forms design can be challenging if too complex.

PMG Digital Business Platform

Partnership is the key to sucess

The interactions with PMG have become increasingly better over time. Every year the technology capabilities have increased and their consulting abilities to understand and quickly improve our pain-points are the strongest in 5 years.

PMG Digital Business Platform

Hoping for additional training on upcoming new version

Overall experience is positive

PMG Digital Business Platform

flexible at the expense of simplicity

Overall, it's a very powerful and flexible platform, but that flexibility often comes with at the expense of simplicity. You really can do just about anything int he system, but sometimes it feels hacky to get there, and maintenance/evolution can a nightmare if you don't do it right the first time. The low-code platform is very flexible, but that flexibility has a lot of quirks and requires a lot of knowledge about the product to use it effectively. PMG has and continues to make strides in correcting it. One of those quarks is a heavy dependency on SQL. Large/complex data structures are not well supported by the platform because there is no data model layer. All data manipulation is done directly with the SQL is can be prone to error, especially when the data is used across multiple areas of the system.

PMG Digital Business Platform

product and features are great and roadmap is promising - vendor listens to customer needs

The vendor has been very responsive to work with. The product provides great service catalog functionality and transparency, which is exactly what we as a service provider needed. the product also integrates with other business systems that we are using. The requirements gathering process was difficult on our part, and the documentation of requirements/software functionality was limited on the vendor side. This is an area for improvement. overall, the product implementation has been successful and features coming out in the next version are very effective. The vendor really listens to their customer needs and is working to add/improve features with each revision.

PMG Digital Business Platform

The challenge is defining what you want the PMG project to do.

Very flexibility at working with you achieve the business outcome. As a small business, they good identifying, reprioritizing and acquiring support resource needed. Have good communications between various departments. Could improve on system documentation.

PMG Digital Business Platform

An ambitious, innovative, and driven company towards their product evolution.

We are pushing their technology. Their roadmap for BPM fits our application. They are very responsive to address V8 weaknesses we find in the BMP domain and have a very strong Customer Support Services model.

PMG Digital Business Platform

PMG's IBPMS Solution Generates Innovation and Efficiency

PMG's product is excellent and the PMG services team is great to work with. The platform allows us to do really innovative and interesting projects that improve people's jobs and save the company time and money.