Loading product reviews...

intelligent-business-process-management-suites red-hat All Markets > Intelligent Business Process Management Suites

Red Hat

3.6 out of 5.0 (5 ratings)

Reviews Distribution

5 Stars
4 Stars
3 Stars
2 Stars
1 Star
We don't have any qualitative reviews for this vendor yet


View other vendors in this market
We have aggregated ratings data on Red Hat but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Red Hat JBoss Fuse

    Great product. Social integrations are excellent.

    Overall Comment

    Specifically we are using Red Hat SSO. It wasn't listed.

    What one piece of advice would you give other prospective customers?

    Consider it strongly. There is an open source alternative called Keycloak if required.

    What do you like most about the product or service?

    Extensibility.

    What do you dislike most about the product?

    Seemingly small development team.

    What one thing do you wish the vendor did differently?

    More frequent updates.

    If you could start over, what would your organization do differently?

    Look at more alternatives.


  • 5 out of 5.0, Reviewed

    Product(s): Red Hat JBoss Fuse

    Implementation was easy and fully compatible with the open-source project version (CAMEL)

    Overall Comment

    Main strategic driver was related to the "avoid vendor lock-in approach" enabled by this solution. Since the entire Fuse solution is built on the CAMEL open-source project, we have been able to maximize two key factors: engage expert partner&vendor to receive product maitenance and support services (at limited cost) but, at the sametime, keeping an "exit strategy" which is vendor-indipendent.

    What do you like most about the product or service?

    Fully compliancy and compatibility with the open-source version of the project (CAMEL)

    If you could start over, what would your organization do differently?

    I would apply this approach to other product areas as well.


  • 3 out of 5.0, Reviewed

    Product(s): Red Hat JBoss Fuse

    Good product, not so good services

    Overall Comment

    The product is good, but we were not happy about the services for the POC implementation. The consultant knowledge of the product was poor.

    What do you like most about the product or service?

    Very good product

    What do you dislike most about the product?

    Complexity of distributed topology setup

    What one thing do you wish the vendor did differently?

    Provide us with more experienced consultant

    If you could start over, what would your organization do differently?

    Difficult to say. We contacted the vendor to have the best human skills, but disappointed. How to do better?


  • 4 out of 5.0, Reviewed

    Product(s): Red Hat JBoss BPM Suite, Red Hat JBoss Fuse

    Cost effective solution requiring a little more handholding.

    Overall Comment

    Overall we are very satisfied with the product.

    What one piece of advice would you give other prospective customers?

    Evaluate solution alternatives to ensure the vendor / solution you select alligns with your requirements.

    What do you like most about the product or service?

    Cost; this is a relatively cost effective solution. Granted it does not have all the bells that some of the other sulotions offer.

    What do you dislike most about the product?

    Lack of add-on production and governance components.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(5)
3.8

Ability to understand your organization's needs

(5)
3.8

Timely and complete response to product questions

(5)
4.0

Pricing and contract flexibility (pricing and terms)

(5)
3.8
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(5)
3.8

How long did your deployment take?

3 - 6 months (<6)

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(5)
3.2

Ease of integration using standard APIs and tools

(5)
4.2

Quality and availability of end-user training

(3)
3.7

Ease of deployment

(5)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(5)
3.6

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(5)
3.8

Quality of technical support

(5)
4.0

Quality of peer user community

(4)
4.3
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(5)
4.0
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Application Lead

Executive Sponsor

Functional Assessment

Implementation, Maintenance or other IT support

System Administrator

Technical assessment

Other...


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Improve business process agility

Cost management

Drive innovation

Reduce time to market

Enhance decision making

Improve customer relations/service

Drive revenue growth

Improve business process outcomes

Improve supplier or partner relations

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Overall cost

Product functionality and performance

Pre-existing relationships

Strong user community

Financial/organizational viability

Product roadmap and future vision

Strong consulting partnership


In which region(s) did your deployment take place? Multiple responses allowed.

Europe, Middle East and Africa

Asia/Pacific

Latin America

North America