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intelligent-business-process-management-suites red-hat All Markets > Intelligent Business Process Management Suites

Red Hat

4.0 out of 5.0 (1 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): Red Hat JBoss BPM Suite,Red Hat JBoss Fuse

    Cost effective solution requiring a little more handholding.

    Overall Comment

    Overall we are very satisfied with the product.

    What one piece of advice would you give other prospective customers?

    Evaluate solution alternatives to ensure the vendor / solution you select alligns with your requirements.

    What do you like most about the product or service?

    Cost; this is a relatively cost effective solution. Granted it does not have all the bells that some of the other sulotions offer.

    What do you dislike most about the product?

    Lack of add-on production and governance components.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(1)
5.0

Timely and complete response to product questions

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
5.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
5.0

How long did your deployment take?

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
5.0

Ease of integration using standard APIs and tools

(1)
5.0

Quality and availability of end-user training

(1)
5.0

Ease of deployment

(1)
5.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
5.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(1)
5.0

Quality of technical support

(1)
5.0

Quality of peer user community

(1)
5.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
3.0
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

Implementation, Maintenance or other IT support


Why did you purchase the software or service?

Cost management

Create internal/operational efficiencies

Drive innovation

Drive revenue growth

Enhance decision making

Improve business process agility

Improve customer relations/service

Improve supplier or partner relations

Reduce time to market


What were the key factors that drove your decision?

Financial/organizational viability

Overall cost

Pre-existing relationships

Product functionality and performance

Product roadmap and future vision

Strong user community


In which region(s) did your deployment take place? Multiple responses allowed.

North America