Loading product reviews...

intelligent-business-process-management-suites software-ag All Markets > Intelligent Business Process Management Suites

Software AG

4.5 out of 5.0 (2 ratings)

Reviews Distribution

5 Stars
4 Stars
3 Stars
2 Stars
1 Star
We don't have any qualitative reviews for this vendor yet


View other vendors in this market
We have aggregated ratings data on Software AG but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Aris dont use

    Needs Strong Expertise and Adoption Support to be of value

    Overall Comment

    Proven technology in the capture of process relative to BPA capabilities. Love the DB capabilities and reporting on process. Feature rich which is both a pro and a con; the pro being that there is a lot of features that can be leveraged along the maturity journey. The con being that it is fairly easy to misuse the aspects of the tool.

    What one piece of advice would you give other prospective customers?

    Understand what outcomes you want from the tool and the methods and hire the right expertise.

    What do you like most about the product or service?

    Depth of method and process capability.

    What do you dislike most about the product?

    No clear cut path on how to move from BPA (understanding) to BPM (execution).

    What one thing do you wish the vendor did differently?

    Recommend a preferred partner for implementation and process capture.

    If you could start over, what would your organization do differently?

    Bring in strong Software AG and ARIS expertise earlier.

    Service & support - overall comment

    Love the product and the features it provides.

    Integration & Deployment - Overall comment

    Deployed internally.


  • 5 out of 5.0, Reviewed

    Product(s): Aris dont use

    Easy implementation but needs lot of resources

    Overall Comment

    The experience was overall great, but the product uses so much of resources on the server, that is a bit of concern. Our installation needs 16GB ram to support 10 Architect users. That is somewhat much more than we anticipated.

    What one piece of advice would you give other prospective customers?

    Try to get Aris and Alfabet products together.

    What do you like most about the product or service?

    Modeling environment is much more robust than anything else we have seen.

    What do you dislike most about the product?

    The product is too much resource intensive. It is heavily dependent on windows as operating system.

    What one thing do you wish the vendor did differently?

    Provide one product for Aris and Alfabet instead of the two. These products should be part of the same package.

    If you could start over, what would your organization do differently?

    Define the reports and their creation process well in advance.

    Integration & Deployment - Overall comment

    Very limited capabilities for product integration.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
4.5

Ability to understand your organization's needs

(2)
3.5

Timely and complete response to product questions

(2)
4.0

Pricing and contract flexibility (pricing and terms)

(2)
4.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
3.0

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
3.5

Ease of integration using standard APIs and tools

(1)
3.0

Quality and availability of end-user training

(2)
4.0

Ease of deployment

(2)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
4.5

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(2)
4.0

Quality of technical support

(2)
3.5

Quality of peer user community

(2)
4.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.5
Section
1

Additional Context

What was the nature of your involvement?

Data Steward

Other...


Why did you purchase the software or service?

Improve business process outcomes

Create internal/operational efficiencies

Drive innovation

Enhance decision making

Improve business process agility

Improve compliance and risk management

Reduce time to market


What were the key factors that drove your decision?

Breadth of services

Pre-existing relationships

Product functionality and performance

Product roadmap and future vision

Strong consulting partnership

Strong user community


In which region(s) did your deployment take place? Multiple responses allowed.

North America