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intelligent-business-process-management-suites tibco All Markets > Intelligent Business Process Management Suites

TIBCO Software

4.3 out of 5.0 (4 ratings)

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We have aggregated ratings data on TIBCO Software but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): AMX BusinessWorks

    TIBCO BW is rock solid but faces tough competition from other integration frameworks

    Overall Comment

    Vendor has been responsive to the needs

    What one piece of advice would you give other prospective customers?

    Get TIBCO BW experts on the team to set the direction, provide oversight during development.

    If you could start over, what would your organization do differently?

    Develop TIBCO BW skill set across the enterprise.


  • 5 out of 5.0, Reviewed

    Product(s): AMX BusinessWorks, BusinessEvents, TIBCO Business Studio

    TIBCO tools were great - but be sure and identify all the components

    Overall Comment

    Partnership with the vendor to implement the right solution was great.

    What one piece of advice would you give other prospective customers?

    Ask lots of questions, even if they don't seem to relate to your specific need. This will uncover other opportunities to utilize their tools.

    What do you like most about the product or service?

    Comprehensive solution.

    What do you dislike most about the product?

    At times, it appears a little too compartmentalized. I believe that some components could be combined into a single solution

    What one thing do you wish the vendor did differently?

    Provide different real world example implementations for various industries.

    If you could start over, what would your organization do differently?

    Dig deeper into all the different components that make up the solution to ensure we don't have any "late comers" to the party.


  • 3 out of 5.0, Reviewed

    Product(s): AMX BusinessWorks, BusinessEvents

    Solid ESB product

    Overall Comment

    TIBCO EMS & BW have been tried and true for us over the years and has helped us establish quite an integration backbone for our ESB. It is often hard to find the correct in-house expertise though from TIBCO when troubleshooting issues or trying to get technical advice at times. We have tried other TIBCO offerings over the years as well but to no avail. TIBCO developers can be tough to find as well as it is a fairly niche solution.

    What one piece of advice would you give other prospective customers?

    Had a history of product pushing from TIBCO, but this seems to be tapering off over the past year.

    What do you like most about the product or service?

    Solid platform.

    What do you dislike most about the product?

    Getting the necessary expertise at the right time.

    What one thing do you wish the vendor did differently?

    Communicate more effectively and listen to customer needs more, but there seems to be an upward trend on this over the past year.

    If you could start over, what would your organization do differently?

    Look for other open source solutions/managed services.

    Service & support - overall comment

    It is often hard to contact experts depending on the need.

    Integration & Deployment - Overall comment

    Getting the right expertise for various stages of the deployment and production issues were difficult at times.


  • 5 out of 5.0, Reviewed

    Product(s): BusinessEvents

    Business Events helps us drive business decisions.

    Overall Comment

    Fantastic partner. Actually helped us learn about our business. They care.

    What one piece of advice would you give other prospective customers?

    start small with an eye towards the future.

    What do you like most about the product or service?

    easy to maintain.

    What do you dislike most about the product?

    UX is a little dated.

    What one thing do you wish the vendor did differently?

    help us understand the complexity better.

    If you could start over, what would your organization do differently?

    deeper learning on the capabilities.

    Service & support - overall comment

    Very little needed. A little hard for major upgrades.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(4)
4.5

Ability to understand your organization's needs

(3)
3.7

Timely and complete response to product questions

(3)
4.0

Pricing and contract flexibility (pricing and terms)

(3)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(4)
4.0

How long did your deployment take?

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
3.5

Ease of integration using standard APIs and tools

(3)
4.0

Quality and availability of end-user training

(3)
3.7

Ease of deployment

(3)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(4)
3.8

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(3)
3.7

Quality of technical support

(3)
3.7

Quality of peer user community

(2)
3.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(4)
4.8
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Development/Integration

Vendor Management

Other...


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Reduce time to market

Improve business process agility

Cost management

Drive innovation

Improve business process outcomes

Improve compliance and risk management

Improve supplier or partner relations


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Strong consulting partnership

Strong services expertise

Breadth of services

Overall cost

Strong user community

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America