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intrusion-prevention-systems att All Markets > Intrusion Prevention Systems

AT&T

3.0 out of 5.0 (1 ratings)

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  • 3 out of 5.0, Reviewed

    Product(s): Intrusion Detection and Prevention services

    Service could provide more detailed information.

    Overall Comment

    Generally responsive but often challenged to provide detailed reports.

    What one piece of advice would you give other prospective customers?

    Define needs on the upfront as it's difficult to change after contract goes into effect.

    What do you like most about the product or service?

    Responsive and always available.

    What do you dislike most about the product?

    Slow delivery of ad hoc reports causes concern on network security status.

    What one thing do you wish the vendor did differently?

    Provide ad hoc reports.

    If you could start over, what would your organization do differently?

    Clearly define SLAs and identify both standards and possible ad hoc reports.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
3.0

Timely and complete response to product questions

(1)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
3.0

Ease of integration using standard APIs and tools

(1)
3.0

Quality and availability of end-user training

(1)
3.0

Ease of deployment

(1)
3.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
3.0

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(1)
4.0

Was the support package worth it?

Yes


Quality of technical support

(1)
4.0

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
3.0
Section
1

Additional Context

In which region(s) did your deployment take place?

North America