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intrusion-prevention-systems secureworks All Markets > Intrusion Prevention Systems

SecureWorks

5.0 out of 5.0 (1 ratings)

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  • 5 out of 5.0, Reviewed

    Product(s): Managed IDS/IPS

    Technology and service outstanding. Invoicing/contract processing questionable.

    Overall Comment

    Excellent implementation assistance. SWRX is technically the best in the field. The only issue is invoicing.

    What one piece of advice would you give other prospective customers?

    Insist on getting pricing outside of the service order. The service orders are unreadable.

    What do you like most about the product or service?

    They provide a service that i could not provide nor staff.

    What do you dislike most about the product?

    SWRX sells products, not solutions that meet the needs of different organizations.

    If you could start over, what would your organization do differently?

    Implemented a higher level of service earlier (IDS vs. IPS, managed vs. monitored.)


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
3.0

Timely and complete response to product questions

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
5.0

Ease of deployment

(1)
5.0
1 2 3 4 5
Section
1

Service & Support

Did you purchase a support package from the vendor?

No


Timeliness of vendor's response

(1)
5.0

Was the support package worth it?


Quality of technical support

(1)
5.0
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
3.0
Section
1

Additional Context

In which region(s) did your deployment take place? Multiple responses allowed.

North America