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intrusion-prevention-systems trustwave All Markets > Intrusion Prevention Systems

Trustwave

3.0 out of 5.0 (1 ratings)

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  • 3 out of 5.0, Reviewed

    Product(s): Intrusion Detection & Prevention

    Good technology but vendor has high turnover.

    Overall Comment

    System is easy to use but the personnel at the vendor changed a lot, which made communication difficult and delayed getting it deployed.

    What one piece of advice would you give other prospective customers?

    Make sure you have DNS logs, as many of the things that are detected trace back to a proxy IP and not the end system IP, which can only be found by digging through DNS logs.

    What do you like most about the product or service?

    Now that it's in, it does a good job of identifying events and live help takes a first stab at assessing the risks.

    What do you dislike most about the product?

    Communication from the vendor!

    What one thing do you wish the vendor did differently?

    Make sure the transition from relationship manager to relationship manager was streamlined.

    If you could start over, what would your organization do differently?

    Get a better understanding/commitment from the vendor on who and how the deployment would go.

    Product capabilities - overall comment

    Basic IDS functionality for now and it does the job well.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Timely and complete response to product questions

(1)
2.0

Pricing and contract flexibility (pricing and terms)

(1)
5.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

Quality and availability of end-user training

(1)
4.0

Ease of deployment

(1)
3.0
1 2 3 4 5
Section
1

Service & Support

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(1)
3.0

Was the support package worth it?

I'm unsure


Quality of technical support

(1)
3.0

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0
Section
1

Additional Context

In which region(s) did your deployment take place? Multiple responses allowed.

North America