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CA Technologies

3.8 out of 5.0 (5 ratings)

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We have aggregated ratings data on CA Technologies but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): CA PPM

    CA PPM - good product if willing to invest time and resources.

    Overall Comment

    The product is excellent but requires ongoing investment, user training, and support as well as strong data governance. It also only valuable if fundamental PMO processes are in place prior to implementation and deployment.

    Service & support - overall comment

    Have had minimal issues that required direct CA support

    Integration & Deployment - Overall comment

    Need very skilled and knowledgeable resources and they are typically not cheap


  • 4 out of 5.0, Reviewed

    Product(s): CA PPM

    Working with the "A team" for architecting our first portfolio was a plus.

    Overall Comment

    CA was able to adjust to the level of knowledge presented by the State. This was critical to understand the difference between then and now. "Knowledge is power" and the ability to provide detailed requirements at the onset kept costs from being difficult to manage.

    What one piece of advice would you give other prospective customers?

    Have a solid vision of the outcome (reports) you expect.

    What do you like most about the product or service?

    Providing our initial stop light report we are pleased at the professional look and feel.

    What do you dislike most about the product?

    Too early to tell.

    What one thing do you wish the vendor did differently?

    Vendor should not switch to a lesser level of support services when moved into production. The sense of "learning on our dime" is problematic for the team.

    If you could start over, what would your organization do differently?

    I believe we would have involved more of the PMO staff in the development of the detailed requirements. The lack of the involvement by the portfolio process owner was a mis-step.

    Integration & Deployment - Overall comment

    Costs and readiness (on customer side) prevented integration. Entries are made manually.


  • 2 out of 5.0, Reviewed

    Product(s): CA PPM

    Proper requirements were not gathered nor configured, therefore, the tool was never used.

    Overall Comment

    The promises never delivered; implementation was not appropriate for our organization; assumptions were made and deployed without buy-in. Product never met the need, too complex, did not get the support needed to overcome the change.

    What one piece of advice would you give other prospective customers?

    Make sure that you have dedicated, knowledgeable staff to work with the vendor and get buy-in from Executive Sponsor and stakeholders to make the investment of time to define the process that the tool will help to manage. There was the misconception that the tool would do the job of a PMO, and the vendor did not dispute that.

    What do you like most about the product or service?

    It's the Cadillac of PPM tools and has the most impressive features and functionality and GUI.

    What do you dislike most about the product?

    Too complex - it's a Cadillac when all that was really needed was a utility vehicle.

    What one thing do you wish the vendor did differently?

    Escalated and advised they could not proceed without executive buy-in and in-house knowledgable staff to guide them in designing the solution.

    If you could start over, what would your organization do differently?

    Would never have implemented without total buy-in from the organization. They left it to CA to put the tool in without first defining supportive processes. We have since implemented a PMO and have staff Project Managers that would be better positioned to gain stakeholder and sponsor buy-in. The vendor should have escalated to upper management rather than deploy a tool that was not supported.


  • 4 out of 5.0, Reviewed

    Product(s): CA PPM

    Flexible and Feature Rich Portfolio Management Solution

    Overall Comment

    Pros: Product is very flexible, feature rich and easily configurable Cons: UX is very outdated (but functional), lacks support of data load using excel/csv (only option available is XML)

    What one piece of advice would you give other prospective customers?

    Interview number of implementation partners before making your final decision and do detailed reference checks for the implementation partners.

    What do you like most about the product or service?

    Great Product.

    What do you dislike most about the product?

    UX is very outdated.

    If you could start over, what would your organization do differently?

    Will bundle the implementation and licensing cost together in the procurement process.


  • 5 out of 5.0, Reviewed

    Product(s): CA PPM

    CA PPM is customizable to fit with your process flows

    Overall Comment

    Product is customizable for our process flows and the vendor is responsive to cases when opened. We only use a small portion of the product's features, but hope to expand in the future.

    What do you like most about the product or service?

    Ability to customize for our processes.

    What do you dislike most about the product?

    The need to write code to produce a report or set up some processes.

    What one thing do you wish the vendor did differently?

    Simplify the GEL scripts and reporting by using Wizards rather than needing to write code.

    If you could start over, what would your organization do differently?

    Increase knowledge of the underlying software prior to implementation - .NET, NSQL, etc. - or include additional SME on the project team.

    Service & support - overall comment

    Support purchased through third party (small business).


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(4)
3.3

Ability to understand your organization's needs

(4)
2.8

Timely and complete response to product questions

(4)
3.5

Pricing and contract flexibility (pricing and terms)

(3)
3.3
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(5)
3.0

How long did your deployment take?

3 - 6 months (<6)

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(4)
3.5

Ease of integration using standard APIs and tools

(2)
3.5

Quality and availability of end-user training

(5)
2.8

Ease of deployment

(5)
3.2
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(5)
3.6

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(2)
3.5

Quality of technical support

(3)
3.3

Quality of peer user community

(2)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(5)
4.2
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

Functional Assessment

System Administrator

Technical Assessment

Vendor Management

Vendor/Product Selection

Application Lead

Development/Integration

Implementation, Maintenance or other IT support

User Training

Other...


Why did you purchase the software or service?

Create internal/operational efficiencies

Enhance decision making

Improve business process outcomes

Improve compliance and risk management

Improve business process agility

Improve customer relations/service

Other...


What were the key factors that drove your decision?

Product functionality and performance

Financial/organizational viability

Overall cost

Pre-existing relationships

Breadth of services

Product roadmap and future vision

Strong consulting partnership

Strong customer focus

Strong services expertise


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific

Europe, Middle East and Africa

Latin America