3.9 out of 5 (10 Ratings)
Feb 1, 2017
Implementation was easy with the assistance of our 3rd party. there are always little bugs in the system or quirky things you need to do to make things work. Overall, though, it is a great tool and has helped us tremendously.
Jan 19, 2017
Service group paid great attention to detail and addressed all the concerns that the company had.
Nov 30, 2016
This implementation was challenging, yet well worth the time spent into making it happen. CA partnered with us as well as a 3rd party premier partner of CA's. Combining their expertise with ours, we are much more ahead of the game and prepared to face future upgrades head on.
Nov 29, 2016
Product is good. But complex. Needs a lot of training for end user
Oct 16, 2016
mixed tool. Takes in a lot of data but only gives very limited information in terms of reports
Sep 22, 2016
The product is excellent but requires ongoing investment, user training, and support as well as strong data governance. It also only valuable if fundamental PMO processes are in place prior to implementation and deployment.
Jun 8, 2016
CA was able to adjust to the level of knowledge presented by the State. This was critical to understand the difference between then and now. "Knowledge is power" and the ability to provide detailed requirements at the onset kept costs from being difficult to manage.
Jun 6, 2016
The promises never delivered; implementation was not appropriate for our organization; assumptions were made and deployed without buy-in. Product never met the need, too complex, did not get the support needed to overcome the change.
May 11, 2016
Pros: Product is very flexible, feature rich and easily configurable Cons: UX is very outdated (but functional), lacks support of data load using excel/csv (only option available is XML)
May 11, 2016
Product is customizable for our process flows and the vendor is responsive to cases when opened. We only use a small portion of the product's features, but hope to expand in the future.