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Cerri.com

3.0 out of 5.0 (1 ratings)

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  • 3 out of 5.0, Reviewed

    Product(s): Cerri Genius Project

    No Frills tool at No Frills price

    Overall Comment

    Sales support was intermittent due to lots of turnover - customer support was the same way.

    What one piece of advice would you give other prospective customers?

    Make sure you get sufficient training time budgeted & scheduled.

    What do you like most about the product or service?

    SaaS

    What do you dislike most about the product?

    Poor documentation.

    What one thing do you wish the vendor did differently?

    Offered better documentation

    If you could start over, what would your organization do differently?

    Complete full functional assessment & trial prior to purchase.

    Service & support - overall comment

    Support took weeks at times.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
2.0

Ability to understand your organization's needs

(1)
3.0

Timely and complete response to product questions

(1)
2.0

Pricing and contract flexibility (pricing and terms)

(1)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
3.0

How long did your deployment take?

I don't know


Quality and availability of end-user training

(1)
3.0

Ease of deployment

(1)
3.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
2.0

Did you purchase a support package from the vendor?

No


Timeliness of vendor's response

(1)
2.0

Quality of technical support

(1)
2.0
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
3.0
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Functional Assessment

Technical assessment

User Training

Vendor Management


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies


What were the key factors that drove your decision? Multiple responses allowed.

Overall cost

Product functionality and performance


In which region(s) did your deployment take place? Multiple responses allowed.

North America