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Changepoint

2.8 out of 5.0 (4 ratings)

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We have aggregated ratings data on Changepoint but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Changepoint PPM

    Delivery can be done quickly, but spend time about melding current business processes.

    Overall Comment

    The vendor has very capable staff and capabilities to offer and when managed effectively they deliver excellent service and product.

    What one piece of advice would you give other prospective customers?

    Know your true goals to ensure you are able to achieve them.

    What do you like most about the product or service?

    The staff at Changepoint have the customer’s best interest at heart and work to provide excellent customer service. (They are not always perfect)

    What do you dislike most about the product?

    Their training materials are lacking.

    What one thing do you wish the vendor did differently?

    Ensure "return" funding a few years to review the progress of the implementation.

    If you could start over, what would your organization do differently?

    there would be differences within the internal organizational support structure. Nothing notable with Changepoint.


  • 2 out of 5.0, Reviewed

    Product(s): Changepoint PPM

    Changepoint can do what you want, but do you really know what you want?

    Overall Comment

    As the ultimate application owner, I had significant challenges in dealing with the application, its capabilities, and the actual company of changepoint. We had significant performance issues out of the gate.

    What one piece of advice would you give other prospective customers?

    Don't involve Changepoint in the initial design of your processes; do it without them. If you involve them, they will steer you towards what is easiest for their application, which is not always a good match for your organization.

    What do you like most about the product or service?

    The level of integration with Microsoft's suite is nice, but is a by-product of MS using the tool. This results in not as much internal expertise on the integrations as is valuable.

    What do you dislike most about the product?

    The SaaS solution is slow and their product components built on MS Silverlight are unwieldy.

    What one thing do you wish the vendor did differently?

    Deliver on promises made.

    If you could start over, what would your organization do differently?

    Don't just listen to the designers at Changepoint telling us what we should be doing and actual fit the processes rolled out to our organization and maturity. Ensure that the vendor is much more closely watched.


  • 2 out of 5.0, Reviewed

    Product(s): Changepoint PSA

    Lots of functionality, but hard to implement and difficult to support.

    Overall Comment

    Overall, we have not been able to take advantage of all the features and functions due to the inflexibility of the product and amount of customization required to meet our business needs. If I had to do the selection over again, I would have chosen a simpler tool.

    What one piece of advice would you give other prospective customers?

    Ensure you have enough resources to manage the application effectively for your needs. Ensure that the hosting solution meets your needs. It is not a SaaS offering.

    What one thing do you wish the vendor did differently?

    Provided the necessary support required to make our deployment successful.

    If you could start over, what would your organization do differently?

    Build our requirements differently and most likely choose a different tool.

    Product capabilities - overall comment

    Requires Conos training to obtain desired reporting

    Service & support - overall comment

    Poor and unreponsive technical teams.

    Integration & Deployment - Overall comment

    integration into our SSO solution went reasonably well. Deployment is not a SaaS offering as we were led to believe.


  • 2 out of 5.0, Reviewed

    Product(s): Changepoint PSA

    If you're considering Changepoint look elsewhere.

    Overall Comment

    It's a cumbersome system that's not user friendly.

    What one piece of advice would you give other prospective customers?

    Evaluate solutions carefully. Do a pilot implementation.

    What do you like most about the product or service?

    It does a good job of time keeping.

    What do you dislike most about the product?

    Project and Portfolio management capabilities.

    What one thing do you wish the vendor did differently?

    Be more transparent.

    If you could start over, what would your organization do differently?

    Choose another product.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
2.5

Ability to understand your organization's needs

(4)
2.8

Timely and complete response to product questions

(4)
2.5

Pricing and contract flexibility (pricing and terms)

(3)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(4)
3.3

How long did your deployment take?

12 months or more

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
2.0

Ease of integration using standard APIs and tools

(3)
2.3

Quality and availability of end-user training

(4)
2.3

Ease of deployment

(4)
2.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(4)
2.3

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(4)
2.8

Quality of technical support

(4)
2.5

Quality of peer user community

(4)
2.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(4)
2.8
Section
1

Additional Context

What was the nature of your involvement?

End User Support Manager

Analytics Team Leader

End User Computing Stakeholder

Implementation, Maintenance or other IT support

User Training

Vendor Management

Other...


Why did you purchase the software or service?

Create internal/operational efficiencies

Enhance decision making

Improve business process outcomes

Cost management

Drive innovation

Improve business process agility

Reduce time to market

Other...


What were the key factors that drove your decision?

Financial/organizational viability

Overall cost

Pre-existing relationships

Product functionality and performance

Product roadmap and future vision

Breadth of services


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa

Asia/Pacific