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Hewlett Packard Enterprise

3.5 out of 5.0 (2 ratings)

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We have aggregated ratings data on Hewlett Packard Enterprise but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): HP PPM

    Transitioning to further adoption of internal capabilities - utilization of HP PPM.

    Overall Comment

    We are still analyzing the functionality, but this was an existing enterprise solution so we had a high level of confidence in the solution. We are struggling with prioritization of projects, and scenario planning for investment decisions but the general reporting and project management features seem to meet our needs.

    What one piece of advice would you give other prospective customers?

    Understand your needs, and the value you are truly trying to obtain. There are a number of tools, and so many features that often go under-utilized.

    What do you like most about the product or service?

    Internal familiarization.

    What do you dislike most about the product?

    Strategic alignment to investment prioritization.

    What one thing do you wish the vendor did differently?

    Have more focus on investment prioritization and scenario planning along with improved dashboard capabilities.

    If you could start over, what would your organization do differently?

    If we could start over, and have less budget constraints we would consider a more robust list of potential solutions.


  • 3 out of 5.0, Reviewed

    Product(s): HP PPM

    Excellent end product, difficult installation and configuration.

    Overall Comment

    Difficult installation and configuration. Eventually, found a strong solution and was able to implement a strong solution. Third attempt and two years later.

    What one piece of advice would you give other prospective customers?

    Be prepared for a long installation and insist solid team experienced in the application.

    What do you like most about the product or service?

    Excellent tool set well defined to meet the need.

    What do you dislike most about the product?

    Difficult to implement and configure.

    What one thing do you wish the vendor did differently?

    Provide a team with better knowledge of the product.

    If you could start over, what would your organization do differently?

    Insist on a well-versed engineering team from HP.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
3.0

Ability to understand your organization's needs

(1)
3.0

Timely and complete response to product questions

(1)
3.0

Pricing and contract flexibility (pricing and terms)

(1)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
4.0

How long did your deployment take?

12 months or more

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
3.0

Ease of integration using standard APIs and tools

(2)
2.5

Quality and availability of end-user training

(2)
4.0

Ease of deployment

(2)
2.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
3.5

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(1)
3.0

Quality of technical support

(1)
3.0

Quality of peer user community

(1)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
3.5
Section
1

Additional Context

What was the nature of your involvement?

Implementation, Maintenance or other IT support


Why did you purchase the software or service?

Create internal/operational efficiencies

Cost management


What were the key factors that drove your decision?

Overall cost

Pre-existing relationships

Product roadmap and future vision

Strong services expertise


In which region(s) did your deployment take place? Multiple responses allowed.

North America