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Microsoft

3.8 out of 5.0 (25 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): Microsoft Project Server 2013

    Modern look but (mostly) the same functions under the hood.

    Overall Comment

    Noticeably better user experience (than previous version), other than that no real functional changes from the server side, which is not necessarily a bad thing from ease of user transition/learning perspective.

    What one piece of advice would you give other prospective customers?

    map out your process/workflow and stage before configuration

    What do you like most about the product or service?

    more streamlined user interface/experience

    What do you dislike most about the product?

    admin settings now separated in two places! same database schema, lack of support of agile project process

    What one thing do you wish the vendor did differently?

    have more documentation and testing in Dev/QA environment before switching on the prod.

    If you could start over, what would your organization do differently?

    Have less complex workflow and limit the use custom fields.


  • 4 out of 5.0, Reviewed

    Product(s): Microsoft Project Server 2013

    Implementation was easy, but leveling still needs work.

    Overall Comment

    The implementation went well and overall the product works. However, there is still much to be desired in the area of resource leveling and project pipeline management.

    What one piece of advice would you give other prospective customers?

    Make sure you get proper training on all of the features, even ones you don't plan on using, because you never know what the product can truly do until you get in depth training.

    What do you like most about the product or service?

    Easy to install, use and is cost effective.

    What do you dislike most about the product?

    The resource leveling feature is still clunky.

    If you could start over, what would your organization do differently?

    I would spend more time and money on training.

    Service & support - overall comment

    Overall the product is very solid and provides what we need in the area of project management. The sharepoint sites created for each project are awesome.


  • 4 out of 5.0, Reviewed

    Product(s): Microsoft Project Server 2013

    Easy implementation but difficult to develop reports

    Overall Comment

    Fairly easy to implement

    What one piece of advice would you give other prospective customers?

    Review the reports

    What do you like most about the product or service?

    single pane of glass of all of the efforts

    What do you dislike most about the product?

    Reports

    What one thing do you wish the vendor did differently?

    More time training

    If you could start over, what would your organization do differently?

    Used canned reports

    Service & support - overall comment

    OK support


  • 1 out of 5.0, Reviewed

    Product(s): Microsoft Project Server 2010

    Evaluate with extreme caution and know your critical success criteria.

    Overall Comment

    Poor experience. Sales team was great. Product capabilities seemded great, but came up very lacking. Lesson learned that more selection criteria is needed in Microsoft hype if product has proven capabilities or not. Had to drop Microsoft Enterprise Project tool set and switch to Changepoint.

    What one piece of advice would you give other prospective customers?

    Evaluate any product selection with well defined selection criteria, critical project success factors, and define the success story. Ensure that the product vendor has proven examples to meet each, then trust but verify all statements made with reference checks from existingt clients.

    What do you like most about the product or service?

    I like the Microsoft Project client and capabilities for schedule and resource management, but that is where the capabilities truley end and Microsoft Enterprise Server did not truly meet the PPM business needs.

    What do you dislike most about the product?

    Biggest complaint about Microsoft Enterprise is extrememly costly and did not meet all PPM business needs. While great with schedule management and resource manangement, the product lack is so many other PPM area including but not limted to issue management, true change management, risk management, resource capacity planning, budget planning, project business justification process, seemless intergration with procurement and financial management, intergration in and out of other critical business applications (ERP, CRM, MRP, etc.)

    What one thing do you wish the vendor did differently?

    I wish the vendor was honest about the true product capabilites and shortfalls.

    If you could start over, what would your organization do differently?

    Define success criteria, evaluation criteria, and product selection evaluation criteria. In attition, gain a true understading of total cost of ownership related to people, process, and technology.

    Service & support - overall comment

    NA

    Integration & Deployment - Overall comment

    Procuct did not work and did not meet our needs as promised by sales. Complete disconnect from Microsoft Enterprise Project Server and true product capabilities.


  • 1 out of 5.0, Reviewed

    Product(s): Microsoft Project Online, Microsoft Project Server 2013

    The product may be great, but the account escalation for support was terrible.

    Overall Comment

    unresponsive.... MS has ignored us despite having a significant investment in their products, services, and support including top level support. We think it is a reflection of their compensation model on the account representative side and/or a prelude to pushing us to an all-cloud solutions.

    What one piece of advice would you give other prospective customers?

    Vet your support options.

    What do you like most about the product or service?

    haven't found it yet

    What do you dislike most about the product?

    service attitude

    What one thing do you wish the vendor did differently?

    simply respond....

    If you could start over, what would your organization do differently?

    Vet a outside partner to assist in the implementation who could insulate us from MS.

    Service & support - overall comment

    aweful


  • 5 out of 5.0, Reviewed

    Product(s): Microsoft Project Online

    Rapid, agile, scalable implementation of a complete suite of SaaS PPM software.

    Overall Comment

    We are a 98% SaaS organization and were pleased with the online offering from Microsoft. Implementation was rapid and agile with the scope to scale as we expanded the use. Also, knowing this was part of the O365 suite and it would provide seamless integration was important - from a future proofing standpoint.

    What one piece of advice would you give other prospective customers?

    Take one small bite at a time. The tool will provide very good capabilities but one has to decide how much change one's organization can absorb.

    What do you like most about the product or service?

    Microsoft is heavily invested and is constantly and rapidly enhancing the product.

    What do you dislike most about the product?

    Lack of JIRA integration.

    What one thing do you wish the vendor did differently?

    Integrated with JIRA - the now mostly defacto choice of many digital age companies - to manage Agile execution.

    If you could start over, what would your organization do differently?

    Invest a little more on processes and change management and not so much on the tool.

    Service & support - overall comment

    N/A


  • 5 out of 5.0, Reviewed

    Product(s): Microsoft Project Online

    MS Project Online Implementation.

    Overall Comment

    We are very satisfied with MS Project Online and Project Made Easy vendor who helped us with software implementation.

    What one piece of advice would you give other prospective customers?

    Leverage out of the box functionality first before create any additional customization. Define.

    What do you like most about the product or service?

    Resource management, time tracking.

    What do you dislike most about the product?

    Online reports are somewhat slow.

    What one thing do you wish the vendor did differently?

    Provided some additional training for report development. Overall we are very satisfied with Project Made Easy vendor (our implementer). Great, supportive and very knowledgeable team.

    If you could start over, what would your organization do differently?

    Spend more time testing the system and pay more attention to custom reporting.

    Service & support - overall comment

    N/A

    1 of 1 peer(s) found this review helpful.


  • 5 out of 5.0, Reviewed

    Product(s): Microsoft Project Online

    Very easy to use and install.

    Overall Comment

    Very well executed.

    What one piece of advice would you give other prospective customers?

    fantastic functionality.

    What do you like most about the product or service?

    ease of use.

    What do you dislike most about the product?

    again, we need a SAP API.

    What one thing do you wish the vendor did differently?

    SAP API is required.

    If you could start over, what would your organization do differently?

    none.

    Service & support - overall comment

    N/A

    1 of 1 peer(s) found this review helpful.


  • 3 out of 5.0, Reviewed

    Product(s): Microsoft Project Online

    User Adoption is the key to any successful Portfolio Management Software Implementation

    Overall Comment

    The biggest issue that we had was user adoption and we are still continued to be challenged by this product due to lack of user adoption and support from either the vendor or the service provider. We are hoping to review another product this year.

    What one piece of advice would you give other prospective customers?

    Roll out the most important features and functionality first.

    What do you like most about the product or service?

    Integrated with Office 365.

    What do you dislike most about the product?

    Navigation and user experience is not intuitive.

    What one thing do you wish the vendor did differently?

    Followed up and provided a lot of guidance and support.

    If you could start over, what would your organization do differently?

    Socialize benefits with every user group ahead of the implementation.

    Service & support - overall comment

    N/A


  • 4 out of 5.0, Reviewed

    Product(s): Microsoft Project Online

    Implementation was straightforward and we took advantage of many "out of the box" features

    Overall Comment

    Has provided a consistent platform for project planning, scheduling, and reporting.

    What one piece of advice would you give other prospective customers?

    Engage the team early and often throughout the implementation.

    What do you like most about the product or service?

    Comprehensive toolset.

    What do you dislike most about the product?

    Underlying data structure is not necessarily easy to access without intimate knowledge of the MS Project data store.

    What one thing do you wish the vendor did differently?

    Spend a little more time on reports.

    If you could start over, what would your organization do differently?

    Add more time for customizing the reports, and develop some dashboards.

    Service & support - overall comment

    N/A


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Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(22)
3.7

Ability to understand your organization's needs

(22)
3.6

Timely and complete response to product questions

(23)
3.9

Pricing and contract flexibility (pricing and terms)

(23)
3.8
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(25)
3.7

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)

12 months or more

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(20)
4.2

Ease of integration using standard APIs and tools

(20)
3.5

Quality and availability of end-user training

(23)
3.7

Ease of deployment

(25)
3.6
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(21)
3.7

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(20)
3.7

Quality of technical support

(21)
3.9

Quality of peer user community

(21)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(25)
4.0
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Application Lead

Executive Sponsor

User Training

Functional Assessment

Vendor Management

Implementation, Maintenance or other IT support

Vendor/Product Selection

Development/Integration

System Administrator

Technical Assessment

Technical assessment

Business Analysts

End User Computing Stakeholder

Analytics Team Leader

Business Analyst

Data Steward

End User Support Manager

Other...


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Enhance decision making

Improve business process agility

Improve business process outcomes

Cost management

Improve compliance & risk management

Improve customer relations/service

Drive innovation

Improve compliance and risk management

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Pre-existing relationships

Product roadmap and future vision

Overall cost

Product functionality and performance

Breadth of services

Strong services expertise

Strong user community

Strong consulting partnership

Strong customer focus

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Latin America