Loading product reviews...

it-project-and-portfolio-management-softwareapplications netsuite All Markets > IT Project and Portfolio Management Software Applications

NetSuite

4.0 out of 5.0 (1 ratings)

Reviews Distribution

5 Stars
4 Stars
3 Stars
2 Stars
1 Star
We don't have any qualitative reviews for this vendor yet


View other vendors in this market
We have aggregated ratings data on NetSuite but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): NetSuite OpenAir

    Strong product, but internal professional services team was very poor.

    Overall Comment

    The OpenAir product is a strong tool that enables a professional services organization to move beyond excel and create a central time and expense, billing, invoicing, and project management system. The internal professional services team with NetSuite would only get a 2 rating, and if I do it again I would try and find a partner to execute and not use internal PS team.

    What one piece of advice would you give other prospective customers?

    Focus on what business process needs to be deployed first, and drive for the development of directed training and check lists. There are a lot of decisions to make so you need to make sure you have enough time allocated to review the configurations and impact.

    What do you like most about the product or service?

    Cloud based - so once it is up and running things are easy to access and use. The time reporting process is good, and project structure is simple to follow.

    What do you dislike most about the product?

    I use Tallie for expense reporting, so going back to the old model of expense reporting is really painful.

    What one thing do you wish the vendor did differently?

    Selling a PSA tool, they should really work on building a professional services team. All things that took place happened only with a lot of escalations and frustration.

    If you could start over, what would your organization do differently?

    Find a 3rd party deployment partner.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
3.0

Ability to understand your organization's needs

(1)
5.0

Timely and complete response to product questions

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
2.0

How long did your deployment take?

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
4.0

Quality and availability of end-user training

(1)
3.0

Ease of deployment

(1)
3.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(1)
4.0

Quality of technical support

(1)
4.0
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0
Section
1

Additional Context

What was the nature of your involvement?

Development/Integration

Executive Sponsor

System Administrator


Why did you purchase the software or service?

Create internal/operational efficiencies

Enhance decision making

Improve business process outcomes


What were the key factors that drove your decision?

Product functionality and performance

Product roadmap and future vision


In which region(s) did your deployment take place? Multiple responses allowed.

North America