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Planview

3.6 out of 5.0 (12 ratings)

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We have aggregated ratings data on Planview but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Planview Enterprise

    Crawl, Walk and run approach. Don't go for big bang implementation.

    Overall Comment

    Planview has robust PPM capabilities, you have to choose right modules and implement them gradually in the organization.

    What one piece of advice would you give other prospective customers?

    It's always about your PPM processes. Define the process before implementing on the tool.

    If you could start over, what would your organization do differently?

    Always think about organizational change management aspect when implementing PPM tool.

    Service & support - overall comment

    NA


  • 4 out of 5.0, Reviewed

    Product(s): Planview Enterprise

    Planview has given our IT department the ability to be more transparent to our business.

    Overall Comment

    Planview has worked hard to ensure our company's success, however, our Planview Implementation specialist was not as familiar with the product as we had hoped. We were able to overcome this by dedicating our team to this project.

    What one piece of advice would you give other prospective customers?

    Planview as used in our company provides great detail to finance and to our business groups. The tool could be more robust for day to day project management activities/functions.

    If you could start over, what would your organization do differently?

    We had an exhaustive list of requirements that we provided to Planview. Given our company's push towards Agile development, we should have picked a tool that has more collaboration features (e.g. JIRA).

    Service & support - overall comment

    NA


  • 4 out of 5.0, Reviewed

    Product(s): Planview Enterprise

    Pleased with our tool choice so far but still in early days.

    Overall Comment

    Worked well - Overall a good product and some very good industry leading knowledge in processes in the PPM space. What didn't work so well - Poor ability to migrate data from existing systems.

    What one piece of advice would you give other prospective customers?

    Overall make sure that you are clear on what your top priorities are for implementation. Also, make sure that they keep up with documenting changes to the design as you make choices using their iterative process.

    What do you like most about the product or service?

    Very clear implementation methodology.

    What do you dislike most about the product?

    Poor ability to import data.

    What one thing do you wish the vendor did differently?

    Better data migration, import capability. Only very basic information can be imported and for imports, there is no way to take advantage of the workflow capability in the tool.

    If you could start over, what would your organization do differently?

    Drive more clarity on what their capabilities were to migrate from our existing tools. We probed on this, but it has been a key pain point.

    Service & support - overall comment

    We should have purchased ongoing support from the vendor. They were great through deployment, and we missed them when they were gone.


  • 3 out of 5.0, Reviewed

    Product(s): Planview Enterprise

    Good outcome.

    Overall Comment

    We had a good outcome with the install. There were a few issues, mainly about integration of solution - when the data changes were not flowing in on a desirable timeframe. Other more minor issues related to training of users.

    What do you like most about the product or service?

    Good collection of queryable data. Ability to project out costs was a good thing to have.

    If you could start over, what would your organization do differently?

    Have training done in phases ahead of the deployment.

    Integration & Deployment - Overall comment

    Issues with data dependencies.


  • 4 out of 5.0, Reviewed

    Product(s): Planview Enterprise

    Implementation was not hard but moving to a more Agile process does not really work.

    Overall Comment

    Now moving to an agile process workflow and the tool does not support this. Using multiple work streams makes it more difficult to track for PM's. Also does not support the dependency management process fully so we had to add forms and other processes around the implementation of dependency management through the risk and issue process.

    What one piece of advice would you give other prospective customers?

    Don't believe the product can do all.

    What do you like most about the product or service?

    Very robust tool.

    What do you dislike most about the product?

    Too robust. Business units tend to want to add/change things.

    What one thing do you wish the vendor did differently?

    Adapt to a agile process more quickly.

    If you could start over, what would your organization do differently?

    Start with Portfolio then Resource then Project Management.


  • 4 out of 5.0, Reviewed

    Product(s): Planview Enterprise

    Great tool but implementation of project could be more user-friendly.

    Overall Comment

    Great tool for portfolio management, resource management, project financial and investment management. During implementation, the project schedule could have been more user-friendly. Smart sheets were a challenge for example.

    What one piece of advice would you give other prospective customers?

    really understand you license need and there are many to try to figure out based on role.

    What do you like most about the product or service?

    intake, planning, and resource allocation process in the tool.

    What do you dislike most about the product?

    making changes to the tool is a challenge.

    What one thing do you wish the vendor did differently?

    Plainview did not read and understood our business and technical requirements during implementation. We provided large volumes of the template to follow but they were never looked at and we needed to build the environment ourselves. Not user friendly when you want to customize.

    If you could start over, what would your organization do differently?

    we would have had our department and organization structure better defined along with the role assignment that would be needed from a license perspective.


  • 3 out of 5.0, Reviewed

    Product(s): Planview Enterprise

    Don't use tools to drive process.

    Overall Comment

    The product has many features for a traditional PM experience. However, the product was too cumbersome for our PM maturity level, we are still developing. Our internal PM process is not well developed so we were using the tool to force the process development. In addition, Planview seems very finance-oriented for portfolio prioritization, etc. and as a private company we don't do that granular of financial planning and oversight.

    What one piece of advice would you give other prospective customers?

    If you are not very mature in the process then start with light weight tools.

    What do you like most about the product or service?

    Tiles and dashboards.

    What do you dislike most about the product?

    Cumbersome for day-to-day work. We just don't work like that.

    What one thing do you wish the vendor did differently?

    The vendor was fine throughout, we just didn't have our process together.

    If you could start over, what would your organization do differently?

    Develop internal process first and find tools that fit the work culture.

    Product capabilities - overall comment

    Tons of capability, we are just not ready to use them.

    Service & support - overall comment

    Vendor has been responsive to any suppor needs.

    Integration & Deployment - Overall comment

    As SaaS solution was easy to deploy.


  • 3 out of 5.0, Reviewed

    Product(s): Planview Enterprise

    Rollout was bumpy but now with growing adoption we are getting the benefits as expected.

    Overall Comment

    Just now getting benefits after the initial roll out.

    What one piece of advice would you give other prospective customers?

    Focus on the process.

    What do you like most about the product or service?

    View into capacity.

    What do you dislike most about the product?

    Too flexible, it has number of ways to do the same thing.

    What one thing do you wish the vendor did differently?

    Not touted the 12-week rollout.

    If you could start over, what would your organization do differently?

    Focus also on process changes.


  • 4 out of 5.0, Reviewed

    Product(s): Planview Enterprise

    Planview in the works, looking forward to consistency and measurable business outcomes

    Overall Comment

    We are still in the implementation phase and see the potential of the product being adopted over the course of next 2 years. So far, it looks very promising.

    What one piece of advice would you give other prospective customers?

    Keep an open mind and do not over customize; start small and grow by communicating early wins and accomplishments.

    What do you like most about the product or service?

    User experience and interface, depth of information analytics.

    What do you dislike most about the product?

    Certain global settings that limit local configurations to be efficient or different.

    What one thing do you wish the vendor did differently?

    Provide more standard out of the box interfacing options for existing systems.

    If you could start over, what would your organization do differently?

    Establish business processes and mature the organization before starting with implementation.


  • 3 out of 5.0, Reviewed

    Product(s): Planview Enterprise

    Implementation was fairly easy however overall performance is disappointing.

    Overall Comment

    Implementation was fairly easy however the interface with MS Project was oversold and the overall performance is disappointing.

    What one piece of advice would you give other prospective customers?

    I highly recommend having the training on-site vs virtual. The training was the highlight of our implementation.

    What do you like most about the product or service?

    The visibility into resource capacity.

    What do you dislike most about the product?

    The overall performance. Our portfolio analyst spends a lot of time with the Planview consulting help on performanc issues.

    What one thing do you wish the vendor did differently?

    Explain in detail the nuances with the MS Project and Planview interface. Demonstrate how that interface works. Teach the best practices to the Program Managers who are adept at building and managing projects in MS Project so they can more quickly overcome the pitfalls with this interface.

    If you could start over, what would your organization do differently?

    We trusted that the interface with MS Project would work seamlessly and that is not the case. It is proving to be a barrier for our Program Managers. We are concerned that the integration with Jira might also be something that will not be as 'easy' as has been promised by Planview. We are about to start on that phase of the implementation.


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Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(11)
3.6

Ability to understand your organization's needs

(12)
3.6

Timely and complete response to product questions

(12)
3.8

Pricing and contract flexibility (pricing and terms)

(11)
3.6
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(12)
3.9

How long did your deployment take?

3 - 6 months (<6)

0 - 3 months (<3)

6 - 9 months (<9)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(5)
3.8

Ease of integration using standard APIs and tools

(9)
3.8

Quality and availability of end-user training

(12)
3.8

Ease of deployment

(12)
3.8
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(12)
4.0

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(9)
3.7

Quality of technical support

(9)
3.4

Quality of peer user community

(10)
3.4
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(12)
4.0
Section
1

Additional Context

What was the nature of your involvement?

Vendor/Product Selection

Development/Integration

Executive Sponsor

Functional Assessment

Vendor Management

Analytics User

Business Analysts

Technical Assessment

User Training

Application Lead

End User Computing Stakeholder

End User Support Manager

Implementation, Maintenance or other IT support

Other...


Why did you purchase the software or service?

Create internal/operational efficiencies

Improve business process agility

Enhance decision making

Improve business process outcomes

Cost management

Improve compliance and risk management

Improve customer relations/service

Drive innovation

Improve compliance & risk management

Drive revenue growth


What were the key factors that drove your decision?

Product functionality and performance

Breadth of services

Product roadmap and future vision

Overall cost

Strong customer focus

Strong services expertise

Strong user community

Financial/organizational viability

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America