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Targetprocess

4.0 out of 5.0 (1 ratings)

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We have aggregated ratings data on Targetprocess but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Visual Management Platform

    Simple implementation and fanatical customer service at a great price point.

    Overall Comment

    Targetprocess is exceptionally easy to learn, especially going from a traditional white board with sticky notes. The new UI is sleek and offers more personalized flexibility to all users. The tool keeps all documentation, notes, time, in an easy to find space for developers, BAs, Scrum Masters and managers. Targetprocess has allowed us to move away from a physical board that had to be kept in one location or rolled out of conference rooms, to an online presence which is accessible from any enterprise device. Would love to see traditional waterfall methodology functionality to the platform for a complete, one-stop shop. Targetprocess customer service is the best we have experienced from any vendor.

    What one piece of advice would you give other prospective customers?

    Price is changing, so be sure to look at their model closely. Don't be hesitant to contact Targetprocess - their response time and content is fantastic!

    What do you like most about the product or service?

    Ease of use and adoption by project team members. A slick user interface.

    What do you dislike most about the product?

    It still utilize some of the previous version's screens but that is being worked on.

    What one thing do you wish the vendor did differently?

    Price is changing, so be sure to look at their model closely. Don't be hesitant to contact Targetprocess - their response time and content is fantastic!

    If you could start over, what would your organization do differently?

    A proof of concept of several PPM tools.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
5.0

How long did your deployment take?

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
4.0

Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(1)
5.0

Ease of deployment

(1)
5.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
5.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(1)
5.0

Quality of technical support

(1)
5.0

Quality of peer user community

(1)
5.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
5.0
Section
1

Additional Context

What was the nature of your involvement?

Business Analysts

Functional Assessment

User Training

Vendor/Product Selection

Other...


Why did you purchase the software or service?

Cost management

Create internal/operational efficiencies

Improve business process agility

Improve business process outcomes

Improve customer relations/service

Reduce time to market


What were the key factors that drove your decision?

Overall cost

Product functionality and performance

Product roadmap and future vision

Strong consulting partnership

Strong customer focus


In which region(s) did your deployment take place? Multiple responses allowed.

North America