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Zoho

4.0 out of 5.0 (1 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): Zoho Projects

    Zoho Project: very user-friendly. The trick is getting the team away from using emails.

    Overall Comment

    Zoho was easy to implement, low cost, allowed you to get started establishing projects immediately. The product offered an interface for importing MS Project plans that we found had to be very carefully defined before importing. We eventually deleted the imported plan and entered the milestones and tasks manually. Users were easily setup and zoho sent out an invitation for each user to log in. The project owner originally set up the project and this could not be transferred. Another level can be setup for creating, deleting and changing tasks and milestones. The chat was a very good feature and users could attach any type of file. We hoped it would be a central location for running a major project but found the users continued to use email.

    What one piece of advice would you give other prospective customers?

    Continue to monitor the web Collaboration tools. The market continues to develop.

    What do you like most about the product or service?

    Ease of getting started "out-of-the-box"

    What do you dislike most about the product?

    MS Project support

    What one thing do you wish the vendor did differently?

    Had a solid solution for importing MS Project schedules and resource assignments, including task dependencies.

    If you could start over, what would your organization do differently?

    Zoho is still improving. We looked at 5 or 6 other collaboration tools and faced the same issue. Zoho was more feature rich and we expect it will continue to improve.

    Product capabilities - overall comment

    Good core features but the MS Project interface would make the process easier for the project manager.

    Service & support - overall comment

    We did not buy a service and support contract above and beyond the licensing. We had a few questions answered and initial one-hour training

    Integration & Deployment - Overall comment

    Easy to get started. Interface to MS Project was limited.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
5.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
3.0

How long did your deployment take?

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
4.0

Quality and availability of end-user training

(1)
4.0

Ease of deployment

(1)
5.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
3.0

Did you purchase a support package from vendor?

No


Timeliness of vendor's response

(1)
3.0

Quality of technical support

(1)
3.0

Quality of peer user community

(1)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0
Section
1

Additional Context

What was the nature of your involvement?

Vendor/Product Selection


Why did you purchase the software or service?

Improve business process outcomes


What were the key factors that drove your decision?

Overall cost

Product functionality and performance


In which region(s) did your deployment take place? Multiple responses allowed.

North America