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it-risk-management controlcase All Markets > IT Risk Management

ControlCase

4.0 out of 5.0 (1 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): ControlCase GRC

    Good product, good personnel. Bumpy beginning.

    Overall Comment

    Good product, good personnel. Hiccups getting the latest compliance data into the tool.

    What one piece of advice would you give other prospective customers?

    Align on definition and approach early on.

    What do you like most about the product or service?

    Good visual cues on progress.

    What do you dislike most about the product?

    The start of the engagement and issues with content.

    What one thing do you wish the vendor did differently?

    Lead the charge up front. Handle changes in the tool more elegantly. Too manual.

    If you could start over, what would your organization do differently?

    Align on definitions and approach early on.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
3.0

Pricing and contract flexibility (pricing and terms)

(1)
5.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

0 - 3 months (<3)


Ease of integration using standard APIs and tools

(1)
3.0

Quality and availability of end-user training

(1)
3.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from the vendor?

No


Was the support package worth it?


Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Executive Sponsor

Vendor/Product Selection


Why did you purchase the software or service? Multiple responses allowed.

Improve compliance and risk management


What were the key factors that drove your decision? Multiple responses allowed.

Pre-existing relationships

Strong customer focus

Strong services expertise


In which region(s) did your deployment take place?

North America