3.7 out of 5.0 (12 ratings)
12 Verified Reviews

RSA Archer GRC Platform

Works well

The product has worked well and support has been acceptable. Vendor quickly addresses issues when they arise.

RSA Archer GRC Platform

Tool is easy to implement, but documentation of exact capabilities is critical

The experience overall was ok, the tool is great, our primary contacts were responsive and patient with our questions, and a couple technical bugs we reported afer purchase were resolved quickly. But there were a few situations with the vendor that soured the deal; mainly along the lines of telling us one thing, but delivering another. For example, we were told we would start with the latest version of the platform (at the time of purchase, it had just been released). After purchase, they told us it would not be available to new customers for another 8-12 months. There was also some basic functionality that was not available out-of-the-box (but shown to us in demos and discussed), or not available at all, that we felt the vendor should have disclosed or been more transparent about up front.

RSA Archer GRC Platform

Disappointed with the BC module

complex product that can be difficult for general end users to navigate

RSA Archer GRC Platform

Great capability, needs to be more intuitive for the end user.

Great demo. Actually implementation of the tool is complex.

RSA Archer GRC Platform

Strong user community and iteration by RSA.

Support and user community is very strong. RSA utilizes constant feedback from the user community to iterate and improve the product. Leverage built-in functionality to mature our manual processes.

RSA Archer GRC Platform

Capable tool, sometimes too structured.

Relatively quick turnarounds.

RSA Archer GRC Platform

Requires good strategy, vision, change control.

Customer experience is not that great. Archer helpdesk is not able to resolve a lot of problems.

RSA Archer GRC Platform

RSA/Archer Professional Services Lacking.

Product support was good but professional services for customization were substandard.

RSA Archer GRC Platform

Complex feature set requires learning curve but is rewarding in the end.

The product has integrated well with many other existing organizational solutions to bring data to one manageable space.

RSA Archer GRC Platform

Module provides a complete baseline

So far, experience with the module has been positive.