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it-risk-management rsam All Markets > IT Risk Management

Rsam

3.3 out of 5.0 (6 ratings)

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  • 2 out of 5.0, Reviewed

    Product(s): Rsam GRC

    Very powerful and capable product - but not user friendly

    Overall Comment

    RSAM is powerful tool and I believe it offers everything we need for risk management compliance and managing third parties when it is set up and maintained well. However, the tool is not user friendly; it is a powerful product and someone with strong technical skills must manage it ongoing to make frequent changes and optimizations based on business needs. Unfortunately most risk management staff does not have that skill set in order to effectively use, tweak and understand the true system functionality. This technical support requirement is not clearly presented to the customer at sales or even when scheduling of training - which, by the way, is very rudimentary, very technical and still in development. RSAM appears to be developed by very technical / Indian staff which is terrific for the product's power and features, but they have not been able to translate technical terms (uses many terms such as "objects" for front end users) and build processes usable by the average Risk Management user. Very little point and click and drag features. The default configuration offerings are poor; my experience has shown that the risk management process/architecture is very similar across organizations yet a basic set up did not arrive with the system. Consulting to help with implementation and changes/upgrades was outsourced in my case, with a consultant helpful but not fully RSAM experienced/knowledgeable of all the myraid of features. The RSAM helpdesk is very helpful however, and I give them much credit for that; it off sets some of the difficulty of using the product. We plan to keep the product until competitors like ServiceNow (which we use for Helpdesk) mature their GRC product - so we can integrate our asset management with risk scores, etc.

    What one piece of advice would you give other prospective customers?

    Negotiate initial set up with vendor as part of the price, due to complexity and power/feature layers of product. Choose cloud option. Ask about training options in detail. Training is not great.

    What do you dislike most about the product?

    The depth and breadth of functionality. The ability to grow the system in phases Its scoring system and the ability to change it at many levels - assumptions made when assessing risk are very important to define and document. RSAM is actively working to improve its product - they are working to stay up with and/or exceed where the fast growing GRC market is going.

    What one thing do you wish the vendor did differently?

    Better translate database and system terms necessary to maintain and use the product to plain English/user terminology better. It is not easy to bridge the gap between techtalk and business terms, but they need to try a whole lot harder. Provide different types of training. I was in a 3 day class with people with high technical skills as well as 3 other people who were Risk Consultants/lawyer support etc. We could not keep up with the technical requirements of managing the product. Provide better documentation. Documentation is scant.

    If you could start over, what would your organization do differently?

    Dedicate a technical resource for setup, upgrades, and ongoing support to product and front end users. USE CLOUD OPTION; the system throws a lot of error messages and printing functionality difficult for us. May be our short-staffed organization server management as well as product.


  • 3 out of 5.0, Reviewed

    Product(s): Rsam GRC, Other...

    Too much customization created a nightmare.

    Overall Comment

    We upgraded from the desktop version to the current web version 8. As always, the time cost promised was way underestimated, ever though we had a pre-existing relationship. It has taken over a year and a half to get about 90% of our original business requirements. The tool doesn't do everything we had hoped it would, and their solution is just for us to keep upgrading at a cost. I would say if you are going to use this tool, try not to customize it so much leverage as much out of the box as possible.

    What one piece of advice would you give other prospective customers?

    Leverage their existing industry standards.

    What do you like most about the product or service?

    The ability to risk assess, leveraging a risk based approach the entire business application portfolio within 3 yrs using 2 dedicated resources.

    What do you dislike most about the product?

    Reporting - all customized using ssrs.

    What one thing do you wish the vendor did differently?

    Assigned a more experienced consultant, one that we had worked with before.

    If you could start over, what would your organization do differently?

    Yes, we would leverage more out of the box industry standards.

    Integration & Deployment - Overall comment

    Had to implement into production to meet our regulatory requirements of assessments with only 50% of the product ready.

    1 of 1 peer(s) found this review helpful.


  • 4 out of 5.0, Reviewed

    Product(s): Rsam GRC

    Good functionalities. Can improve on dashboards and reporting.

    Overall Comment

    Relatively easy to implement (as compared to other matured GRC products).

    What one piece of advice would you give other prospective customers?

    Worth evaluating for your environments.

    What do you like most about the product or service?

    includes various security frameworks, risk ratings and criteria. Business units can fill in their data for evaluations.

    What do you dislike most about the product?

    Reporting capabilities. Ease of customization.

    What one thing do you wish the vendor did differently?

    Improved dashboards and reporting.

    If you could start over, what would your organization do differently?

    Implement decentralized units and global centers as different entities.


  • 4 out of 5.0, Reviewed

    Product(s): Rsam GRC

    Great tool but with some post-sales challenges.

    Overall Comment

    Sales and consulting teams are excellent. Pre-sales support experience was stronger than post-sales. Only a few issues dealing with post-sales project management.

    What one piece of advice would you give other prospective customers?

    Establish timeline commitments for post-sales consulting and implementation.

    What do you like most about the product or service?

    The product is robust and flexible. The product provides great extensibility in helping us to deliver on our compliance goals.

    What do you dislike most about the product?

    The interface can be challenging.

    What one thing do you wish the vendor did differently?

    A more seamless transition from pre to post sales would have been much better to have had.

    If you could start over, what would your organization do differently?

    I would choose the same product but would work to understand what challenges exist post-sales, including time lines.

    Integration & Deployment - Overall comment

    Integration can be challenging. However, these challenges can mostly be from internal resource constraints.


  • 4 out of 5.0, Reviewed

    Product(s): Rsam GRC

    Implementation is not easy and has had many road bumps

    Overall Comment

    This has been a difficult road to implementing the advertised services. This is both because of lack of planning previously from our management as well as difficulties with their implementation teams.

    What one piece of advice would you give other prospective customers?

    Define your scope of implementation really well or you will regret it.

    If you could start over, what would your organization do differently?

    Probably not have used this product.

    Service & support - overall comment

    This department needs some improvement.


  • 3 out of 5.0, Reviewed

    Product(s): Rsam GRC

    Rsam Questionnaire features hard for admin easy for user.

    Overall Comment

    So for Rsam Technical Support and billing seem to not be firing on all cylinders. Admin Setup can be done by the end-customer but is complicated and requires learning Rsam speak.

    What one piece of advice would you give other prospective customers?

    Ensure that a good amount of time is set aside for learning Rsam speak and paradigms before your Rsam design phase begins. This will take more than the 3 day basic admin training.

    What do you like most about the product or service?

    Very capable for many GRC use cases.

    What do you dislike most about the product?

    Admin setup is complicated. Need to make it easier on the IT/setup admin.

    What one thing do you wish the vendor did differently?

    Make setup and configuration 1,000 time easier on the system implementor.

    If you could start over, what would your organization do differently?

    Always start with a good understanding of your processes and good documentation before engaging the vendor.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(5)
3.4

Ability to understand your organization's needs

(6)
3.0

Timely and complete response to product questions

(6)
3.3

Pricing and contract flexibility (pricing and terms)

(5)
3.2
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(6)
2.5

How long did your deployment take?

12 months or more

3 - 6 months (<6)

6 - 9 months (<9)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(4)
3.8

Ease of integration using standard APIs and tools

(2)
3.5

Quality and availability of end-user training

(5)
2.6

Ease of deployment

(6)
3.2
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(6)
2.7

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(6)
3.0

Was the support package worth it?

Yes

I'm unsure


Quality of technical support

(6)
3.3

Quality of peer user community

(3)
3.7
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(6)
3.5
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

System Administrator

Functional Assessment

Implementation, Maintenance or other IT support

Vendor/Product Selection

Analytics User

Application Lead

Technical Assessment

User Training

Vendor Management

Business Analyst

Data Steward

Development/Integration

End User Computing Stakeholder

End User Support Manager

Technical assessment

Other...


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Improve compliance and risk management

Enhance decision making

Improve business process outcomes

Improve business process agility

Drive innovation

Improve compliance & risk management

Improve customer relations/service

Improve supplier or partner relations

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Pre-existing relationships

Strong services expertise

Breadth of services

Financial/organizational viability

Overall cost

Product roadmap and future vision

Strong customer focus

Strong user community


In which region(s) did your deployment take place?

North America