Jan 6, 2017
Our overall experience has been positive. The vendor worked well with us during the RFP process, accomodated us in areas of the contract where it provided us excellent pricing options over the course of our contract. Our implementaiton process for our development and production environments was withing the alloated timefram
Dec 20, 2016
Problems and issues with software implementations are a given. My experience with RSAM is that they are customer focused and invested in good client outcomes, and do what is right for the customer. I know if I needed to, I can call the CEO and he will take my call, which means a lot to me.
Oct 25, 2016
RSAM is powerful tool and I believe it offers everything we need for risk management compliance and managing third parties when it is set up and maintained well. However, the tool is not user friendly; it is a powerful product and someone with strong technical skills must manage it ongoing to make frequent changes and optimizations based on business needs. Unfortunately most risk management staff does not have that skill set in order to effectively use, tweak and understand the true system functionality. This technical support requirement is not clearly presented to the customer at sales or even when scheduling of training - which, by the way, is very rudimentary, very technical and still in development. RSAM appears to be developed by very technical / Indian staff which is terrific for the product's power and features, but they have not been able to translate technical terms (uses many terms such as "objects" for front end users) and build processes usable by the average Risk Management user. Very little point and click and drag features. The default configuration offerings are poor; my experience has shown that the risk management process/architecture is very similar across organizations yet a basic set up did not arrive with the system. Consulting to help with implementation and changes/upgrades was outsourced in my case, with a consultant helpful but not fully RSAM experienced/knowledgeable of all the myraid of features. The RSAM helpdesk is very helpful however, and I give them much credit for that; it off sets some of the difficulty of using the product. We plan to keep the product until competitors like ServiceNow (which we use for Helpdesk) mature their GRC product - so we can integrate our asset management with risk scores, etc.
Jun 15, 2016
We upgraded from the desktop version to the current web version 8. As always, the time cost promised was way underestimated, ever though we had a pre-existing relationship. It has taken over a year and a half to get about 90% of our original business requirements. The tool doesn't do everything we had hoped it would, and their solution is just for us to keep upgrading at a cost. I would say if you are going to use this tool, try not to customize it so much leverage as much out of the box as possible.
Jun 13, 2016
Relatively easy to implement (as compared to other matured GRC products).
Jun 13, 2016
Sales and consulting teams are excellent. Pre-sales support experience was stronger than post-sales. Only a few issues dealing with post-sales project management.
May 31, 2016
This has been a difficult road to implementing the advertised services. This is both because of lack of planning previously from our management as well as difficulties with their implementation teams.
Dec 7, 2015
So for Rsam Technical Support and billing seem to not be firing on all cylinders. Admin Setup can be done by the end-customer but is complicated and requires learning Rsam speak.