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it-risk-management rsam All Markets > IT Risk Management

Rsam

3.4 out of 5.0 (5 ratings)

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We have aggregated ratings data on Rsam but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): Rsam GRC,Other...

    Too much customization created a nightmare.

    Overall Comment

    We upgraded from the desktop version to the current web version 8. As always, the time cost promised was way underestimated, ever though we had a pre-existing relationship. It has taken over a year and a half to get about 90% of our original business requirements. The tool doesn't do everything we had hoped it would, and their solution is just for us to keep upgrading at a cost. I would say if you are going to use this tool, try not to customize it so much leverage as much out of the box as possible.

    What one piece of advice would you give other prospective customers?

    Leverage their existing industry standards.

    What do you like most about the product or service?

    The ability to risk assess, leveraging a risk based approach the entire business application portfolio within 3 yrs using 2 dedicated resources.

    What do you dislike most about the product?

    Reporting - all customized using ssrs.

    What one thing do you wish the vendor did differently?

    Assigned a more experienced consultant, one that we had worked with before.

    If you could start over, what would your organization do differently?

    Yes, we would leverage more out of the box industry standards.

    Integration & Deployment - Overall comment

    Had to implement into production to meet our regulatory requirements of assessments with only 50% of the product ready.


  • 4 out of 5.0, Reviewed

    Product(s): Rsam GRC

    Good functionalities. Can improve on dashboards and reporting.

    Overall Comment

    Relatively easy to implement (as compared to other matured GRC products).

    What one piece of advice would you give other prospective customers?

    Worth evaluating for your environments.

    What do you like most about the product or service?

    includes various security frameworks, risk ratings and criteria. Business units can fill in their data for evaluations.

    What do you dislike most about the product?

    Reporting capabilities. Ease of customization.

    What one thing do you wish the vendor did differently?

    Improved dashboards and reporting.

    If you could start over, what would your organization do differently?

    Implement decentralized units and global centers as different entities.


  • 4 out of 5.0, Reviewed

    Product(s): Rsam GRC

    Great tool but with some post-sales challenges.

    Overall Comment

    Sales and consulting teams are excellent. Pre-sales support experience was stronger than post-sales. Only a few issues dealing with post-sales project management.

    What one piece of advice would you give other prospective customers?

    Establish timeline commitments for post-sales consulting and implementation.

    What do you like most about the product or service?

    The product is robust and flexible. The product provides great extensibility in helping us to deliver on our compliance goals.

    What do you dislike most about the product?

    The interface can be challenging.

    What one thing do you wish the vendor did differently?

    A more seamless transition from pre to post sales would have been much better to have had.

    If you could start over, what would your organization do differently?

    I would choose the same product but would work to understand what challenges exist post-sales, including time lines.

    Integration & Deployment - Overall comment

    Integration can be challenging. However, these challenges can mostly be from internal resource constraints.


  • 3 out of 5.0, Reviewed

    Product(s): Rsam GRC

    Implementation is not easy and has had many road bumps

    Overall Comment

    This has been a difficult road to implementing the advertised services.

    What one piece of advice would you give other prospective customers?

    Define your scope of implementation really well or you will regret it.

    If you could start over, what would your organization do differently?

    Probably not have used this product.

    Service & support - overall comment

    This department needs some improvement.


  • 3 out of 5.0, Reviewed

    Product(s): Rsam GRC

    Rsam Questionnaire features hard for admin easy for user.

    Overall Comment

    So for Rsam Technical Support and billing seem to not be firing on all cylinders. Admin Setup can be done by the end-customer but is complicated and requires learning Rsam speak.

    What one piece of advice would you give other prospective customers?

    Ensure that a good amount of time is set aside for learning Rsam speak and paradigms before your Rsam design phase begins. This will take more than the 3 day basic admin training.

    What do you like most about the product or service?

    Very capable for many GRC use cases.

    What do you dislike most about the product?

    Admin setup is complicated. Need to make it easier on the IT/setup admin.

    What one thing do you wish the vendor did differently?

    Make setup and configuration 1,000 time easier on the system implementor.

    If you could start over, what would your organization do differently?

    Always start with a good understanding of your processes and good documentation before engaging the vendor.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(4)
3.3

Ability to understand your organization's needs

(5)
3.2

Timely and complete response to product questions

(5)
3.2

Pricing and contract flexibility (pricing and terms)

(4)
3.3
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(5)
2.6

How long did your deployment take?

12 months or more

3 - 6 months (<6)

6 - 9 months (<9)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(3)
4.0

Ease of integration using standard APIs and tools

(2)
3.5

Quality and availability of end-user training

(4)
3.0

Ease of deployment

(5)
3.4
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(5)
2.6

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(5)
2.8

Was the support package worth it?

Yes

I'm unsure


Quality of technical support

(5)
3.2

Quality of peer user community

(3)
3.7
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(5)
3.2
Section
1

Additional Context

What was the nature of your involvement?

Implementation, Maintenance or other IT support

System Administrator

Vendor/Product Selection

Functional Assessment

Technical Assessment

User Training

Analytics User

Application Lead

Data Steward

Development/Integration

End User Computing Stakeholder

End User Support Manager

Vendor Management

Other...


Why did you purchase the software or service?

Improve compliance and risk management

Create internal/operational efficiencies

Improve business process outcomes

Enhance decision making

Drive innovation

Improve business process agility

Improve customer relations/service

Improve supplier or partner relations

Other...


What were the key factors that drove your decision?

Product functionality and performance

Pre-existing relationships

Breadth of services

Financial/organizational viability

Overall cost

Product roadmap and future vision

Strong customer focus

Strong services expertise

Strong user community


In which region(s) did your deployment take place? Multiple responses allowed.

North America