4.2 out of 5 (35 Ratings)
Mar 7, 2017
Overall positive experience. We have not experienced any issues with the cloud implementation.
Feb 21, 2017
Easy to implement. Vendor was very attentive until delivey. Ensured weekly status calls.
Feb 17, 2017
This was an extremely easy product to implement and integrate with, easy to use and train
Feb 15, 2017
ServiceNow has been our trusted partner for more than 10 years. We use most of their ITSM modules. Customer service, user community, reliability and constant improvement were key points to select SN Change Module.
Jan 19, 2017
ServiceNow software is very good and can be very useful if you use it the right way. Part of the issue that I have is we don't utilize to the full capacity as we should. That is not a problem with ServiceNow but the problem with the way we utilize it.
Jan 17, 2017
Informative and supportive
Jan 13, 2017
Excellent built-in process that we adopted unchanged from out-of-box.
Dec 20, 2016
Admin guides, although available were at times confussing due to versions.
Dec 20, 2016
The vendor has a great future vision of the product but lacks the initiative to help customers leverage the total service. The vendor allows too much customization. Configurations and Integrations are great and the vendor should put more focus on that, limiting the customization to help keep the product on an easy upgrade path.
Dec 13, 2016
Very positive experience. Up and running with happy customers.