4.2 out of 5.0 (29 ratings)
27 Verified Reviews

ServiceNow Change and Release Management

Service-Now Change Management Successful Implementation

Excellent built-in process that we adopted unchanged from out-of-box.

ServiceNow Governance Risk and Compliance (GRC)

Implementation was fairly easy once our process was mapped.

Admin guides, although available were at times confussing due to versions.

ServiceNow Change and Release Management

Stick with the Out of Box implementation and update your processes

The vendor has a great future vision of the product but lacks the initiative to help customers leverage the total service. The vendor allows too much customization. Configurations and Integrations are great and the vendor should put more focus on that, limiting the customization to help keep the product on an easy upgrade path.

ServiceNow Change and Release Management

Positive Experience. Flawless implementation despite expected swerves.

Very positive experience. Up and running with happy customers.

ServiceNow Change and Release Management

Solid and reliable

Solid product and a wealth of customization opportunities. Excellent import capability from Remedy.

ServiceNow Change and Release Management, ServiceNow Governance Risk and Compliance (GRC), Other...

Product has much flexibility but often requires customization

ServiceNow provides good roadmap and a platform that is felixible in adopting to internal processes. At times the ServiceNow product seems too broad leaving us to implement details. One of the advantage of using a mature product is to also inherit best practices that are built into the tool. In this realm ServiceNow seems to be playing catchup. What is encouraging is that for most problems that I have run into, someone in the user community has tried it. There are also many great third party plugins available to help integrate with other enterprise solutions such as SAP, Git etc.

ServiceNow Change and Release Management

Implementation was easy, managing change in the system requires developers

Overall, implementation and cutover was great. It was good to start new, and build vs attempt to migrate everything from one system to the next.

ServiceNow Change and Release Management

Robust Platform And Easy Launch

The ServiceNow platform and been very stable, easily configured and well supported. It is a robust and mature platform with a lot more functionality than we are currently ready to implement.

ServiceNow Change and Release Management

Service Now Change Management

Vendor was easy to work with and took time to understand our needs/requirements.

ServiceNow Change and Release Management

ServiceNow in our Organization

Vendor has been responsive.