4.2 out of 5 (35 Ratings)

33 Verified Reviews

ServiceNow Change and Release Management

Implementation as expected.

Overall positive experience. We have not experienced any issues with the cloud implementation.

ServiceNow Governance Risk and Compliance (GRC)

ServiceNow GRC

Easy to implement. Vendor was very attentive until delivey. Ensured weekly status calls.

1

ServiceNow Change and Release Management, Other...

light years ahead of the competition

This was an extremely easy product to implement and integrate with, easy to use and train

ServiceNow Change and Release Management

Implementation was easy, used 95% of out of the box features

ServiceNow has been our trusted partner for more than 10 years. We use most of their ITSM modules. Customer service, user community, reliability and constant improvement were key points to select SN Change Module.

ServiceNow Change and Release Management

ServiceNow is a really good business tool

ServiceNow software is very good and can be very useful if you use it the right way. Part of the issue that I have is we don't utilize to the full capacity as we should. That is not a problem with ServiceNow but the problem with the way we utilize it.

Other...

Impementaion is easy but integration options are little tricky

Informative and supportive

ServiceNow Change and Release Management

Service-Now Change Management Successful Implementation

Excellent built-in process that we adopted unchanged from out-of-box.

ServiceNow Governance Risk and Compliance (GRC)

Implementation was fairly easy once our process was mapped.

Admin guides, although available were at times confussing due to versions.

ServiceNow Change and Release Management

Stick with the Out of Box implementation and update your processes

The vendor has a great future vision of the product but lacks the initiative to help customers leverage the total service. The vendor allows too much customization. Configurations and Integrations are great and the vendor should put more focus on that, limiting the customization to help keep the product on an easy upgrade path.

ServiceNow Change and Release Management

Positive Experience. Flawless implementation despite expected swerves.

Very positive experience. Up and running with happy customers.