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it-risk-management servicenow All Markets > IT Risk Management

ServiceNow

3.0 out of 5.0 (1 ratings)

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  • 3 out of 5.0, Reviewed

    Product(s): ServiceNow Change and Release Management

    ServiceNow is our source of truth for OT tickets

    Overall Comment

    This application is easy for us to use, but the workflow, coding is kind of complex.

    What one piece of advice would you give other prospective customers?

    Working on moving existing data to SeriveNow is much easier

    What do you like most about the product or service?

    ease of use

    What do you dislike most about the product?

    complex workflow

    What one thing do you wish the vendor did differently?

    Have a better implementation strategy

    If you could start over, what would your organization do differently?

    Analyze better and get all our info prior to implementing it.

    Service & support - overall comment

    The technical support person is very prompt in responding to our calls.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

6 - 9 months (<9)


Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(1)
5.0

Ease of deployment

(1)
5.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
5.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(1)
5.0

Was the support package worth it?

Yes


Quality of technical support

(1)
5.0

Quality of peer user community

(1)
5.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
5.0
Section
1

Additional Context

What was the nature of your involvement?

Development/Integration


Why did you purchase the software or service?

Improve business process outcomes


What were the key factors that drove your decision?

Product functionality and performance


In which region(s) did your deployment take place? Multiple responses allowed.

North America