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Reviews for IT Service Support Management Tools

What is IT service support management (ITSSM) software?

IT service support management (ITSSM) tools help infrastructure and operations (I&O) organizations manage the consumption of IT services, the infrastructure that supports the IT services and the IT organization's responsibility in supporting these services. These are most heavily used by IT service desks and IT service delivery functions. ITSSM tools are classified based on IT service management (ITSM) capabilities and integration with IT operations management (ITOM) solutions and include: basic ITSSM tools that have some ITSM capabilities and limited integration with ITOM solutions; intermediate ITSSM tools that have good ITSM capabilities, and provide some basic ITOM functions or integrate with intermediate third-party ITOM solutions; advanced ITSSM tools that have a full range of ITSM capabilities, and provide broad ITOM functionality natively or integrate with advanced third-party ITOM solutions.

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