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We have aggregated ratings data on 1E but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): 1E-Nomad

    1E Nomad - Effective Software distribution on limited networks

    Overall Comment

    1E are engaged and supportive in both providing technical roadmaps, indications of future roadbumps or speedhumps but also in proactively communicating


  • 5 out of 5.0, Reviewed

    Product(s): 1E-Nomad

    Enhancing SCCM Software Distribution in a more cost effective manner.

    Overall Comment

    Product was easy to implement and greatly reduced infrastructure cost related to patching. Vendor has continually enhanced the product since our earlier implementation.

    What one piece of advice would you give other prospective customers?

    If using this SCCM in a large wide area environment this product or one from a company call adaptiva are absolutely mandatory to simplify the distribution environment and protect your WAN.

    What do you like most about the product or service?

    Simple to deploy and works as advertised.

    What do you dislike most about the product?

    Nothing.

    What one thing do you wish the vendor did differently?

    Nothing immediately comes to mind.

    If you could start over, what would your organization do differently?

    Nothing immediately comes to mind.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
5.0

Ability to understand your organization's needs

(2)
5.0

Timely and complete response to product questions

(2)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
5.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
4.0

How long did your deployment take?

0 - 3 months (<3)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
4.0

Ease of integration using standard APIs and tools

(2)
4.0

Quality and availability of end-user training

(2)
4.0

Ease of deployment

(2)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
4.5

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(2)
4.5

Quality of technical support

(2)
5.0

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
5.0

Incident and Problem Management

(1)
4.0

IT Knowledge Management

(1)
4.0

Reporting and SLA Management

(1)
4.0

Data Source/ITOM Tool Integration

(1)
5.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Functional Assessment

Technical Assessment

Vendor/Product Selection


What other vendors were considered?

Microsoft

Other...


Why did you purchase an IT Service Support Management Tool?

Create internal/operational efficiencies

Cost management

Improve compliance and risk management


What were the key factors that drove your decision?

Product functionality and performance

Pre-existing relationships