2.3 out of 5 (3 Ratings)

3 Verified Reviews

ServiceAide Cloud Service Management

Tough lesson - easy relationship but couldn't make product work

Tool is capable, but organizational commitment and specific features, especially reporting are very cumbersome and hard to customize.

ServiceAide Cloud Service Management

Reports are us --- NOT

Getting the reports I need are almost impossilbe and they had one person who could help, who was in Brasil.

ServiceAide Cloud Service Management

CA-CSM not part of future product lineup - disturbing to current users.

Product started out great but has been troublesome in the recent past and rumor has that the product is not part of CA's future product lineup.