4.3 out of 5 (16 Ratings)
Feb 17, 2017
Like similar software packages, your results will vary depending on the quality of your implementation. It's easy with Jira to over design things like forms and workflows, and finding the right balance between simplicity and complexity is crucial. We rolled it out quicky and saved a good amount of money over service now because we were able to bolt JSD onto our existing JIRA instance. Now all of our trackables are in one system which is also convenient.
Jan 27, 2017
superior turnaround time. efficiency in managing our needs specified needs. strong assistance (including Insight, third-party vendor partner recommendation) converting from a customized square-peg-round-hole "hack" we were using to convert sugarcrm to "it-support ticketing" system.
Jan 18, 2017
It is great way of managing the risks and issues involved in a Project and also to track new features and fixes and helps maintain a rapo of SCRUM management.
Jan 16, 2017
The vendor offers very minimal support without paying for an expensive add-on subscription. The tool is good for an organzation just starting out in ITSM that needs very minimal functiaonlity of core components (Incident, Request, Change, self-service). The tool is very restrictive and difficult to customize without engaging 3rd party services.
Jan 13, 2017
it was smooth implementation.
Dec 14, 2016
A good tool, still evolving with the features. Liked the integration with Confluence
Dec 8, 2016
Very easy to install, configure and use.
Oct 18, 2016
We love it. We are building a knowledge base we never had. We already use Confluence and keep self-help documention in the wiki so integration with service desk was a real bonus. We also are using the Insights piece and this has been great for inventory management tied to service desk. We also have been able to use JIRA to develop some paperless processes for time off and travel requests.
May 10, 2016
Product worked as advertised.
Apr 21, 2016
Has been a good experience. We implemented as part of a major software project we were doing with a partner vendor. Leveraging the expertise of the partner in their utilization of Jira, we have decided to adopt for our organization.