4.3 out of 5.0 (11 ratings)
10 Verified Reviews

Jira Service Desk

Easy to implement but needs functional improvements

A good tool, still evolving with the features. Liked the integration with Confluence

Jira Service Desk

Implementation was easy and user expirence is good

Very easy to install, configure and use.

Jira Service Desk

Got a Service Desk and a whole lot more.

We love it. We are building a knowledge base we never had. We already use Confluence and keep self-help documention in the wiki so integration with service desk was a real bonus. We also are using the Insights piece and this has been great for inventory management tied to service desk. We also have been able to use JIRA to develop some paperless processes for time off and travel requests.

1

Jira Service Desk

Product worked great but organizational adoption was slow

Product worked as advertised.

Jira Service Desk

Feature/Functionality - what was needed

Has been a good experience. We implemented as part of a major software project we were doing with a partner vendor. Leveraging the expertise of the partner in their utilization of Jira, we have decided to adopt for our organization.

Other...

Implementation was easy, upgrade has been challenging

Good reporting capability with overall good experience.

Jira Service Desk

JIRA - software that makes developers happy

All promises fullfilled. Does what it is supposed to do. Supports team efficiency.

Jira Service Desk

Implementation was easy, but needs more integration with other peripheral tools.

No problem at all.

1

Jira Service Desk

Good company with a good product that is Easy to use. Business teams love it.

Very good.

1

Jira Service Desk

Integration with JIRA and workflow were easy to implement.

Quick implementation, great integration. We were up and running in a very short period of time (under 2 months). We continue to enhance and add to the Help Desk tool, moving more of our processes into it

1