Dec 14, 2016
A good tool, still evolving with the features. Liked the integration with Confluence
Dec 8, 2016
Very easy to install, configure and use.
Oct 18, 2016
We love it. We are building a knowledge base we never had. We already use Confluence and keep self-help documention in the wiki so integration with service desk was a real bonus. We also are using the Insights piece and this has been great for inventory management tied to service desk. We also have been able to use JIRA to develop some paperless processes for time off and travel requests.
May 10, 2016
Product worked as advertised.
Apr 21, 2016
Has been a good experience. We implemented as part of a major software project we were doing with a partner vendor. Leveraging the expertise of the partner in their utilization of Jira, we have decided to adopt for our organization.
Dec 1, 2015
Good reporting capability with overall good experience.
Nov 11, 2015
All promises fullfilled. Does what it is supposed to do. Supports team efficiency.
Nov 9, 2015
No problem at all.
Nov 9, 2015
Oct 4, 2015
Quick implementation, great integration. We were up and running in a very short period of time (under 2 months). We continue to enhance and add to the Help Desk tool, moving more of our processes into it