4.4 out of 5.0 (17 ratings)
17 Verified Reviews

assyst

Excellent support and consultation services.

Axios staff could not have been more helpful in providing assistance when required to meet our constantly changing implementation schedule. On-site consultation invaluable in ensuring a smooth upgrade from Windows v8 to web v10.4

assyst

Platform not intuitive, implementation time and dev costs higher then anticipated

We had a beta client agreement with Axios for the SaaS product, the implementation had a mixed reception in and outside of IT. Overall, the product was stable and realitivly easy to implement. We found the interface was clumsy and non-intuitive. Some improvements were seen in later versions but the UI never rose to the level of industry leading platforms.

1

assyst

The future in data center management

Axios Assyst provides the complete spectrum to support our ITSM processes. With Axios Assyst we are able to develop our processes related to future demands. With Axios consulting services we can be sure that all requirements can be solved. The new Axios ITAM integrated in Assyst helps us to combine service- and asset management within one software. A great software suite !

assyst

IT Service Management is the way forward. We are slow and steady on the right path.

Strict adherence to Project Management methodology during the implementation was a key success factor. Phased implementation of the processes also helped. Enabling automatic capturing of items and details remained a challenge.

assyst

One of the best

It was wonderful dealing with Axios.

assyst

Future lies here

Great to deal with them.

assyst

A strong, efficient and stable product.

Our company was recently faced to an important challenge, the replacement of our ITSM tool. After a significant study of what was available in that area, we decided to go for Assyst from Axios The system was rapidly live and all our important data were imported successfully. The most difficult part, the customization, was handled with the support of Axios specialists.

assyst

Axios went the extra mile with us. Took the time to make sure implementation was a success.

Complete involvement of team members from start to finish. The AGS group of consultants at Axios is some of the best I have seen.

assyst

End to end principle engagement and a fantastic ITSM platform.

The principle expertise was excellent with a strong local presence in the Middle East, both from sales, pre-sales and technical implementation carried out by the vendor on-site. Coupled with the superb functionality (and native Arabic) out of the box, with great integration capabilities to automate service management across many business functions. Axios and assyst have proven to be a great team and a strong partner in our services strategy.

assyst

Good delivery, but requires better enduring support model - i.e. out of hours options

Good communication between vendor and user