3.8 out of 5 (112 Ratings)

110 Verified Reviews

Track-It!

Good products, but complicated to choose best solution

Vendor continues to advance software to remain competitive with other products. They have several competing products that make it more complicated to choose the best solution.

Remedy Incident Management

Implementation was easy, but needs stability

System is not very stable, tough to use search feature

Remedy ITSM Suite

Good product, need a strong internal team to implement.

Good to work with.

Remedy Incident Management

Highly Scalable, But Can Be Complex

Provides a comprehensive end-to-end flow for Incident and Problem Management, and is a benefit by being part of a larger group of products, and with the ability to view process flows. Metric data has been an excellent resource.

Track-It!

Excellent Tool for a Small Service Desk

The tool was good for what we needed at the time. We have just outgrown it.

BMC Discovery

Automate Application And Infrastructure

Vendor expertise with the Discovery product is excellent. Performance at scale, collecting millions of data points from over 100k devices exceeds expectations. This product offers the best integration with Remedy ITSM of any product my organization has ever done. Overall, this is the best product from BMC I have used.

FootPrints

The System works and the implementation was quick

The System works and the implementation was quick

Remedy Incident Management

Product is very successful, would like to take even further without 3rd party assistance.

We are very happy with the product and the implementation. I would have liked to see more done by the 3rd party on this but they were limited. Acceptance has been well received by the company and the IT team has adjusted well to this new platform. We can now measure the demand of IT services and measure our performance through the various SLA's we have set.

FootPrints

When software slows down to a crawl, it is time to either refresh or look somewhere else.

We used the BMC Footprints product for our HelpDesk ticket managemet. Aside from the confusing tabs and spreadsheets, the product became less than optimal for our needs as the system's performance slowed, analytic products became unreliable, and the ability to export data became limited. The ability to export our required data became a critical flaw in the BMC Footprints legacy.

Remedy Incident Management

Business process consolidation

BSM Software helped us improve issue and risk tracking and build process into the day to day functions with IT and Business. Also improved our release readiness factor with complex soltuions involving multiple and global teams.