3.8 out of 5 (126 Ratings)

125 Verified Reviews

Track-It!

a great toll out of the box, with minimal configuration

• Versatile solution, overall very easy solution to manage

FootPrints

Great tool for small to low-medium sized organizations looking to move into ITSM

BMC Vendor has been a good experience, from the sales and marketing teams to the customer support.

Remedy Incident Management

Remedy was a perfect fit

Installation went as expected and without major issues.

Track-It!

BMC Track-it is a great product

BMC is a wonderful product and easy to use.

Track-It!

Good Incident Management solution

Incident Management works very well. Customer Service is overseas

Remedy ITSM Suite

The ITSM suite that others strive to achieve!

I have been working with BMC Remedy for 15+ years and have watched it mature over the years.

Track-It!

Great product - easy implementation - a real workhorse

Great product - have enjoyed using it - has brought ease of use to helpdesk tickets

FootPrints

Transition over from our previous system was smooth, and Footprints is a lot easier to use

It works well to assist people in the field when an issue comes up. It's easy to use, and easy to learn how to use.

FootPrints

Much better options out there.

Product is very hard to configure and support has to be paid for especially with the Asset Core module

Remedy ITSM Suite

Mixed Reviews on BMC's Remedy Incident Management Console

I have mixed feelings about BMC's Remedy Incident Management console. One of the downsides is the slowness of the search feature. It is so slow that I can locate information faster by searching emails rather than use the search feature in Remedy. Also, the screen refreshes frequently and clears out my recent entries which cause me to duplicate my efforts. As for the upside, there are a couple of features that I do like. One is the ability to customize the fields of my workload queue which allows me to spot the priorities faster. The feature I like best is how easy it is to work with my tickets. The direct input method is almost as easy as filling out an email ticket. Adding work details, attaching documentation, and resolving incidents are very easy which allows me to accomplish more.