3.8 out of 5 (145 Ratings)

144 Verified Reviews

Remedy ITSM Suite

Easy implementation.

No complaints. Easy to use.

Remedy ITSM Suite

Implementation went very smooth. Still finding little bugs along the way.

The third party vendor was onsite during the entire implementation process. They were quick to address any issues.

Remedyforce

Easy to Implement, difficult to integrate with other Saas and On-Premise systems

The product is pretty easy to implement and has a lot of the capability of the full Remedy product. Easy to create reports and workflow to customize it with our environment.

Remedy ITSM Suite

Should have gone with ServiceNOW

Not a positive experience. Vendor was relatively "hands off".

Remedyforce

Outdated and useless.

All in all, we have found RemedyForce to be a half-baked idea that has been eclipsed many times over by others in the marketplace. Combining the expertise and innovation of Sales Force with BMC Remedy should have produced a far more powerful and competitive product. ServiceNow and Cherwell have rendered RemedyForce completely irrelevant.

Remedy ITSM Suite

ITSM tool

System is not user friendly and complex

Remedy ITSM Suite

Quite good but could be better

Performance and stability of the implementation is at times less then expected. Overall availability of the solution to users is relatively high.

FootPrints

Smooth transition

indepth technical knowledge was key

FootPrints

looking for desktop ticketing system, Footprints might just be what you are looking for

it is a great ticketing system for the users and with the ease of use, it brings small issues to the forefront that might have been left alone with a more difficult system. these small issues which as I said sometimes might be left as is, now are brought to our attention, thus giving us the ability to stop the snowball before it becomes an avalanche of system issues.

FootPrints

Newer version looks nicer but is missing a lot of the functionality from previous ones.

When BMC decided to re-write the entire application in java for version 12, a lot of the originally functionallity from previous versions disappeared. While the GUI may look more modern and slick, the application is bug-ridden and we are not able to do a lot of things we used to do in version 11. I would definitely wait until BMC has this figured out before purchasing this product.