3 out of 5.0, Reviewed Dec 1, 2016
We haven't worked with the vendor since 2004, when it was owned by Intuit.
Use the tool as it was designed. Be wary of the search functionality (simply keyword).
It was relatively quick and light.
Make it more customizable.
Stay on the upgrade path from the beginning and use the tool as it was designed.
Upgrading to version 9 from 6 required upgrading to version 7, then the service packs, then 8, then the servic packs, then 9, then the service packs.
4 out of 5.0, Reviewed Dec 1, 2016
Stable platform Granular data (user report/statistics)
Stability Lots of flexibility in producing reports and analysing data.
Lots of details/fields to enter.
3 out of 5.0, Reviewed Nov 29, 2016
The vendor did not understand the product completely
Have a soilkd process in place before automation
easy to maitian and support
Introduce all the risks and obsatcles for customization to the tool
Take more time to evaluate other choices
3 out of 5.0, Reviewed Nov 29, 2016
There have been several misunderstanings in terms of licensing. There are also many drawback to the upgrade process for us, so every major upgrade ends up taking a lot of resources and ut a major project. Overall, I doubt I'd choose this product. It has requires many man hours.
Make sure everything that has been negotiagted is in writing.
The upgrade process is convoluted and there are so many things that don't get carried forward between versoins that upgrading is risky. I'd like to see a process that is straight forward and implents new funstionality while perserving backwards compataility.
Customer service doesn't provide service so much as a run around. I call only when I need to get soething taken care of quickly, it can takes hours to get someone to actually walk through the issue and soulution.
3 out of 5.0, Reviewed Nov 21, 2016
Many issues with the UI and poor layout. Not easy to update/Maintain.
It does work but there are better products out there. Our decision was based on price and integrattion with ADDM but the support they are giving footprints seems to be lacking.
It is stable.
the interface and the buggyness
Have better support for the product.
Choose a different product.
4 out of 5.0, Reviewed Nov 15, 2016
Quick and reliable service, experts availible at most times.
Always build with upscaling in mind.
Formulate future requirements more detailed
3 out of 5.0, Reviewed Nov 8, 2016
Good tool to manage the company ticketing. Be careful with your integration needs between differente process or areas: not everything is possible and there is no good synchronization mechanisims between tickets or group of tickes. The reporting module needs improvement. Staticstics and it's representation is poor. We use to export all data to an execl shhet and work on it. Also the interface needs a new look and feel according to modern designs.
If you're planning to manage srervice catalog or CMDB consider going for Remedy or other
Simplicity of use.
Interfaces, look & feel. Also the way of tickets integration is somehow annoying
Improve look & feel
Asses future usage and implementation needs
4 out of 5.0, Reviewed Nov 7, 2016
Vendor was clearly understanding the requierments and needs we were looking for.
research ahed way befor the palnned change.
how easy it is for end users, and for back office engineers, spacilly with the dashboard and the reporting feture.
adapt going to the cloud, which could drive our chooises to another solutions or vendors
4 out of 5.0, Reviewed Nov 3, 2016
FootPrints has become a core part of our business
Determine how much on site support you have already and how much support you anticipate needing from BMC
Had more focus on the Footprints product
Explore self service modules more in depth
4 out of 5.0, Reviewed Oct 19, 2016
We were restricted with soeof government procuement processeshowever overall experience has been good. Product has made much more improvements over last few years and more potetial in service ITSM domain now as compared to 6 years ago.
Market place has changed quite bit and make sure you are aware of all capabilities and pitfalls of integration to your existing operations.
Ease of use
user interface could be more customer friendly
Be more clear and transparent about the implemenation challenges
Get aearly advice on market space and try to stick with standard processes and out of box functionality.
product nad support service has been saisfactory.