3.8 out of 5.0 (10 ratings)
10 Verified Reviews

CA Service Management

Easy to upgrade, easy to use

The upgrade / implementation was easy to manage and execute. The vendor was flexible relative to our requirements and we were able to get the functionality and levels of automation out of the box.

CA Service Management

CA Service Catalog

The company works closely with ours when upgrading our system. We do not have the resources in-house to upgrade our system so we do rely on the company's consulting to assist us.

CA Service Management

Smooth transition incumbent to new hosting vendor.

Relatively smooth transition from previous / incumbent hosting vendor to new hosting vendor.

CA Service Management

Integration provided some challenges but both sides worked through it.

They offer a wide variety of products which are easy to work with, and help us to solve our problems.

CA Service Management

Implementation could have been seamless if communication was better.

Support during upgrade was not as responsive and affected our timeline for implementation.

CA Service Management

Easy to use but utilizing vendor support can be a challenge

Working with the vendor can be a challenge.

CA Service Management

Implementation took work but was well worth the effort.

Have worked with this vendor over a number of years with varying levels of implementation and performance satisfaction. The recent implementation has gone well. The value being derived from the investment is starting to bear fruit. There is much expected from the current implementation, the upgrade to the next version, the implementation of other products and the value that will be obtained across all of IT. In addition is the integration of Service Catalog with the Service Desk, providing a holistic means for customers to interact with IT, not just the Service Desk. The interface with the CA monitoring tools has also resulted in positive feedback from the engineering and Operations Center staff.

CA Service Management

It was at the leading edge of technology at the time.

CA has served well.

CA Cloud Service Management

CA-CSM not part of future product lineup - disturbing to current users.

Product started out great but has been troublesome in the recent past and rumor has that the product is not part of CA's future product lineup.

CA Service Management

Implementation was easy. User Interface needs to be modernized.

We have been a CA Client since 2002. For Service Desk we migrated from Remedy. We upgrade CA Service Desk to 12.7 in 2014 and have been satisfied with it. We are now in the middle of upgrading to 14.1.