3.8 out of 5 (12 Ratings)
May 23, 2017
While the product is somewhat flexible, we were quickly boxed in to conforming to some of their component structures that could not be changed. The integration of all of the products CA offers was the primary selling factor, but we have found it more difficult than advertized to get them up and running.
Apr 11, 2017
Some of the most simple functions of an ITSM solution are done poorly. The vendor should pay more attention to best practices within it's targeted industry to refine it's tools rather than create more, and more, new ones.
Jan 19, 2017
The intial implementation was through a 3rd party vendor- which was hosted in the could. That was not ideal, however, we worked closely with the vendor to insource it within 18 months. CA is one of the few vendors that has bent over backwards to make things right, they put resources on site at no cost, bring other customers/references to the table for honest compares, and many webinars/seminars and user group access on a regular basis. We've previewed their roadmap and it is stellar. Couldn't have wished for a better partner!
Nov 24, 2016
The upgrade / implementation was easy to manage and execute. The vendor was flexible relative to our requirements and we were able to get the functionality and levels of automation out of the box.
Sep 20, 2016
The company works closely with ours when upgrading our system. We do not have the resources in-house to upgrade our system so we do rely on the company's consulting to assist us.
Jun 14, 2016
Relatively smooth transition from previous / incumbent hosting vendor to new hosting vendor.
May 12, 2016
They offer a wide variety of products which are easy to work with, and help us to solve our problems.
May 10, 2016
Support during upgrade was not as responsive and affected our timeline for implementation.
May 10, 2016
Working with the vendor can be a challenge.
May 10, 2016
Have worked with this vendor over a number of years with varying levels of implementation and performance satisfaction. The recent implementation has gone well. The value being derived from the investment is starting to bear fruit. There is much expected from the current implementation, the upgrade to the next version, the implementation of other products and the value that will be obtained across all of IT. In addition is the integration of Service Catalog with the Service Desk, providing a holistic means for customers to interact with IT, not just the Service Desk. The interface with the CA monitoring tools has also resulted in positive feedback from the engineering and Operations Center staff.