3.8 out of 5 (12 Ratings)

12 Verified Reviews

CA Service Management

Good tool, but very complicated to interconnect.

While the product is somewhat flexible, we were quickly boxed in to conforming to some of their component structures that could not be changed. The integration of all of the products CA offers was the primary selling factor, but we have found it more difficult than advertized to get them up and running.

CA Cloud Service Management

This system struggles with some of the most basic features an ITSM tool should have.

Some of the most simple functions of an ITSM solution are done poorly. The vendor should pay more attention to best practices within it's targeted industry to refine it's tools rather than create more, and more, new ones.


CA Service Management

CA Technologies- ITSM, a best kept secret...

The intial implementation was through a 3rd party vendor- which was hosted in the could. That was not ideal, however, we worked closely with the vendor to insource it within 18 months. CA is one of the few vendors that has bent over backwards to make things right, they put resources on site at no cost, bring other customers/references to the table for honest compares, and many webinars/seminars and user group access on a regular basis. We've previewed their roadmap and it is stellar. Couldn't have wished for a better partner!

CA Service Management

Easy to upgrade, easy to use

The upgrade / implementation was easy to manage and execute. The vendor was flexible relative to our requirements and we were able to get the functionality and levels of automation out of the box.

CA Service Management

CA Service Catalog

The company works closely with ours when upgrading our system. We do not have the resources in-house to upgrade our system so we do rely on the company's consulting to assist us.

CA Service Management

Smooth transition incumbent to new hosting vendor.

Relatively smooth transition from previous / incumbent hosting vendor to new hosting vendor.

CA Service Management

Integration provided some challenges but both sides worked through it.

They offer a wide variety of products which are easy to work with, and help us to solve our problems.

CA Service Management

Implementation could have been seamless if communication was better.

Support during upgrade was not as responsive and affected our timeline for implementation.

CA Service Management

Easy to use but utilizing vendor support can be a challenge

Working with the vendor can be a challenge.

CA Service Management

Implementation took work but was well worth the effort.

Have worked with this vendor over a number of years with varying levels of implementation and performance satisfaction. The recent implementation has gone well. The value being derived from the investment is starting to bear fruit. There is much expected from the current implementation, the upgrade to the next version, the implementation of other products and the value that will be obtained across all of IT. In addition is the integration of Service Catalog with the Service Desk, providing a holistic means for customers to interact with IT, not just the Service Desk. The interface with the CA monitoring tools has also resulted in positive feedback from the engineering and Operations Center staff.