4.4 out of 5 (165 Ratings)

161 Verified Reviews

Cherwell Service Management

Implementation was good but make sure you set aside enough time.

Very helpful in selection process. Cost are good though not the least expensive.

Cherwell Service Management

Cherwell, is the best around.

The vender was great, our first consultant, which was third party, was not that great. She was not that knowledgable and kept on having to ask questions to the vender.

Cherwell Service Management

Cherwell ITSM Transition

SAAS architecture is not flexible. Customizations are not within our control and take along time to implement. Costly

Cherwell Service Management

Required more work to implement if you want a more customized experience.

Product required more modifications than expected. Modifications are harder and more time consuming to do then expected.

Cherwell Service Management

What you can get out of Cherwell Service Management is only limited by what you put in

Working with Cherwell has dramatically improved management of our services including identifying root causes for wide spread issues, tracking where our time is being spent, as well as balance workloads across each of the teams. It allows us to report on many different factors of incidents, service requests, and projects. Cherwell has become an integral part of our day to day operations, integrated all the way through our IT infrastructure.

Cherwell Service Management

Cherwell very flexible service management software

The Cherwell Service Management software was flexible enough to meet all of our service desk requirements. Cherwell replaced an in-house application that was very efficient but it was costly to maintain or enhance. Cherwell provided all the functionality we were looking for and is highly configurable. It provides a web light client for deploying to all company users.

Cherwell Service Management

ITSM tool implementation

Initial Cherwell architecture issues delayed deployment

Cherwell Service Management

Cherwell is a great Service Management system.

There were alot of things that when we tested were not in the implemented system. Overall it has been pretty easy to get things setup and working.

1

Cherwell Service Management

Good features, not so good implementation

Implementation delayed several times, attempted customizations that were ultimately abandoned and returned to OOTB

Cherwell Service Management

Decent Implementation, Easy upgrades, lots of features to take advantage of

Overall, I feel the promises made were kept during implementation. There was some limitation in finding qualified consultants to help us implement the product.