4.4 out of 5 (165 Ratings)
Feb 21, 2017
Very helpful in selection process. Cost are good though not the least expensive.
Feb 16, 2017
The vender was great, our first consultant, which was third party, was not that great. She was not that knowledgable and kept on having to ask questions to the vender.
Jan 24, 2017
SAAS architecture is not flexible. Customizations are not within our control and take along time to implement. Costly
Jan 19, 2017
Product required more modifications than expected. Modifications are harder and more time consuming to do then expected.
Jan 13, 2017
Working with Cherwell has dramatically improved management of our services including identifying root causes for wide spread issues, tracking where our time is being spent, as well as balance workloads across each of the teams. It allows us to report on many different factors of incidents, service requests, and projects. Cherwell has become an integral part of our day to day operations, integrated all the way through our IT infrastructure.
Jan 9, 2017
The Cherwell Service Management software was flexible enough to meet all of our service desk requirements. Cherwell replaced an in-house application that was very efficient but it was costly to maintain or enhance. Cherwell provided all the functionality we were looking for and is highly configurable. It provides a web light client for deploying to all company users.
Dec 12, 2016
Initial Cherwell architecture issues delayed deployment
Dec 9, 2016
There were alot of things that when we tested were not in the implemented system. Overall it has been pretty easy to get things setup and working.
Dec 7, 2016
Implementation delayed several times, attempted customizations that were ultimately abandoned and returned to OOTB
Dec 7, 2016
Overall, I feel the promises made were kept during implementation. There was some limitation in finding qualified consultants to help us implement the product.