4.4 out of 5 (173 Ratings)

169 Verified Reviews

Cherwell Service Management

Cherwell increases efficiency

Overall the ticketing software is great the reporting piece can be cumbersome to create.

Cherwell Service Management

Client side is a relatively easy roll-out. Not as robust on the employee web portal side.

I believe we were pointed in the wrong direction on a couple of design implementations in the initial rollout. We need to roll those changes back now and go with the more robust method.

Cherwell Service Management

Tool needs improvement

Tool is not flexible and leaves much to be desired.

Cherwell Service Management

New user but impressed with ease of use

Impressed with ease of use and time to train

Cherwell Service Management

Effective Product

Cherwell has given our organization the infrastructure needed to triage and track technical issues across our health system.

Cherwell Service Management

It seems to have a lot of capabilities, but it is difficult to use.

It seems to have a lot of capabilities, but it is difficult to use.

Cherwell Service Management

Cherwell deployment and initial impression

Very disappointed with vendor support. They sent us a contractor to help get it configured and that contractor did not do anything that was not required in his contract and made several large errors that caused the entire deployment to crash and be rebooted using backed up configuration and user data. Program itself is not what was promised by sales presentation and is greatly hampering

Cherwell Service Management

bait and switch on implementation team

Over promised under delivered.

Cherwell Service Management

Implementation was good but make sure you set aside enough time.

Very helpful in selection process. Cost are good though not the least expensive.

Cherwell Service Management

Cherwell, is the best around.

The vender was great, our first consultant, which was third party, was not that great. She was not that knowledgable and kept on having to ask questions to the vender.