4.3 out of 5 (190 Ratings)

186 Verified Reviews

Cherwell Service Management

Implementation is light in Operational Needs.

Feel our implementation is light in Operations needs. Appears to be so configable that make features lacking or too hard to implement.

Cherwell Service Management

Product has to improve on performance and login issue

There has been low latency issue with the application . Like the cherwell dashboard.

Cherwell Service Management

Works as advertised!

Highly engaged vendor and great support. Not much hasn't worked well so far.

Cherwell Service Management

Bumpy start turned positive

Customize to your specific needs was relatively easy. Make sure you account for all testing scenerios.

Cherwell Service Management

The best is yet to come...

Cherwell's product and team continue to exceed expectations. Looking forward to the remaining part of the journey and how the capabilities will continue to accelerate our overall ITSM program.

Cherwell Service Management

Cherwell for Service Desk

Management team was not trained on the solution, and is now impacted by their inexperience with the tool.

Cherwell Service Management

Good way to handle helpdesk tickets....once you learn to use it.

It works well once you learn how to use it. It's not what I would describe as intuitive or user friendly.

Cherwell Service Management

Implemented a few years ago and it needs additional functionality and more flexibility

When you are configuring the system prepare use cases and scenarios on how it will be used and then review them in 6-12 month

Cherwell Service Management

Cherwell...getting better with time

Our Cherwell team has created a thin Cherwell client and a thick Cherwell client for our use. Obviously the thin client is a quick and dirty way to create routine tickes. The thick client is the full blown ticket entry generic to Cherwell. This separation has made some of our lives easier. Like that flexibility.

Cherwell Service Management

Successful evaluation and comparison, but opted to go in a different direction

Definitely consider Cherwell. They are scalable, feature filled, and flexibile with pricing (although concurrent licensing can be restrictive).