4.4 out of 5.0 (161 ratings)
157 Verified Reviews

Cherwell Service Management

What you can get out of Cherwell Service Management is only limited by what you put in

Working with Cherwell has dramatically improved management of our services including identifying root causes for wide spread issues, tracking where our time is being spent, as well as balance workloads across each of the teams. It allows us to report on many different factors of incidents, service requests, and projects. Cherwell has become an integral part of our day to day operations, integrated all the way through our IT infrastructure.

Cherwell Service Management

Cherwell very flexible service management software

The Cherwell Service Management software was flexible enough to meet all of our service desk requirements. Cherwell replaced an in-house application that was very efficient but it was costly to maintain or enhance. Cherwell provided all the functionality we were looking for and is highly configurable. It provides a web light client for deploying to all company users.

Cherwell Service Management

ITSM tool implementation

Initial Cherwell architecture issues delayed deployment

Cherwell Service Management

Cherwell is a great Service Management system.

There were alot of things that when we tested were not in the implemented system. Overall it has been pretty easy to get things setup and working.

1

Cherwell Service Management

Good features, not so good implementation

Implementation delayed several times, attempted customizations that were ultimately abandoned and returned to OOTB

Cherwell Service Management

Decent Implementation, Easy upgrades, lots of features to take advantage of

Overall, I feel the promises made were kept during implementation. There was some limitation in finding qualified consultants to help us implement the product.

Cherwell Service Management

Easy to Use

Cherwell is very easy to use.

Cherwell Service Management

Improved customer service to our business

The product has allowed us to improve customer service and the quality of the services we deliver to our business.

Cherwell Service Management

Great tool once it's configured.

Cherwell is a great tool, the basic setup was very easy. Cherwell offered a one week training. This was not enough time to get a deep understanding of the tool programing. I have found that you can do anything in Cherwell, but a level of programing is required.

Cherwell Service Management

Smooth deployment and partnership

Realitvely smooth deployment process - vendor made themselves available and were good partners throughout the process. A better data transition from old to new would have been nice...