3.3 out of 5 (3 Ratings)

3 Verified Reviews

Smart Net Total Care

Great idea, but poor execution - not ready for prime time yet

The product is simply not ready for prime time. Fairly buggy and complex. Support is limited to community message boards (though often visited by Cisco employees) unless you purchase a support contract for > $10K.

Smart Net Total Care

Problems with timely license enablement

Timely license fullfillment has been a challenge. We are displeased that we have had multiple recent service interruptions because purchased licenses have not been enabled prior to expiration.

Smart Net Total Care

Implementation was easy, getting the data into the cloud was a little harder

The product didn't feel production ready. It seemed to have capabilities that didn't work as expected, worked poorly or would be available in a future release.