4.5 out of 5 (26 Ratings)
May 24, 2017
It's been a great tool for us so far. We had some challenges because we were immature from a SaaS perspective. We found Out of the box means different things to different vendors. Which is on us for not clearly setting our requirements and expectations. This has been a springboard to come up with clear, concise, and measurable requirements for every project. This was more noticeable when we started to talk about reporting
May 8, 2017
North American support during our implementation was poor, product isn't code free.
May 8, 2017
The tool has great user-interface options, but only with the addition of add-on services/products. Other than that, the tool does what it advertises.
Feb 21, 2017
EasyVista has been easy to work with and quick to respond. We are a non-profit and they have worked with us to make sure that their product is affordable for us while still giving us value.
Dec 13, 2016
They did a great job during the sales process. They were very responsive and were able to demonstrate all the product features we felt were critical to a successful implementation. Once the sale was complete we have been less enthusiastic. They sold the product as "codeless" and said we could easily implement and customize the solution to fit our needs. But we found out the first hour of on site training that we definitely needed someone well versed in SQL to make the implementation and customization go as we needed. They also told us during the sales process that we didn't need certain modules (like Service Apps) but we did need it, and had to go back and purchase that. We were told that most customers implement using the "Quick Start" implementation, and that is what we chose for financial reasons, but the quick start was anything but, and we would not choose that option if we had it to do over again.
Aug 29, 2016
Codeless AND able to handle specific requirements, multilingual, quick to implement, allowing for fast ROI and quick wins with an overall consistency, easy to administrate, operated by a top class Saas team. These were our requirements, this was the promise and it's been kept since 2010. Easyvista's ITIL compliance is a very good ERP compromise between multivendor specialized solutions and supposedly integrated ITSM heavy suites.
Aug 4, 2016
The solution is quite easy and intuitive to configure and doesn't require programming knowledge. Many possibilities to customize the screens and implement specific workflows. Very good team who finds solutions which fit with our needs and organization.
Jun 29, 2016
Very knowledgeable staff with great work ethic. I felt they were as invested in the success of this project as I was. All tasks and deliverables were on time and top quality. We wanted to revamp our current processes and drive more to industry standard and Easy Vista facilitated that process very well.
Jun 29, 2016
The first implementation was made in house. The Easy Vista consultants knew perfectly the product so the implementation was quite easy. The product is very intuitive for the first time that you work on it. The relational of the components makes a logical step by step implementation by using excel templates.
Jun 24, 2016
Very good work with the editor.