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4.7 out of 5.0 (21 ratings)

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We have aggregated ratings data on EasyVista but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): EasyVista

    Committed to your commitments, with a clear vision of Digital Service Management

    Overall Comment

    Codeless AND able to handle specific requirements, multilingual, quick to implement, allowing for fast ROI and quick wins with an overall consistency, easy to administrate, operated by a top class Saas team. These were our requirements, this was the promise and it's been kept since 2010. Easyvista's ITIL compliance is a very good ERP compromise between multivendor specialized solutions and supposedly integrated ITSM heavy suites.

    What one piece of advice would you give other prospective customers?

    You don't need a 3 days training to use Easyvista but don't skip a starter training to ensure people get the way it works and thus ensure your change management.

    What do you like most about the product or service?

    Definitely the Codeless approach that enables the administrator to do his job with just a light SQL knowledge

    What do you dislike most about the product?

    Getting the history of a ticket in the blink of an eye can be tough and is being improved

    What one thing do you wish the vendor did differently?

    I wish the vendor had provided us with documentation tools

    If you could start over, what would your organization do differently?

    The hard points that we came through were generally linked to our internal organization failures. But it is important for a large structure with international teams to have a strong partner in the long run, able to implement complexe processes while assuring an overall coherence and efficiency. I would keep working with Easyvista Professional Services. Our attempts to work with integrators have seldomly been successfull.

    Product capabilities - overall comment

    Eas

    Service & support - overall comment

    Of course, vendor experts are usually more expensive but it's worth it (don't tell them :-) SaaS and support teams perfectly know what Service + means and are always available to help and serve.

    Integration & Deployment - Overall comment

    Deployment took place process by process


  • 4 out of 5.0, Reviewed

    Product(s): EasyVista

    Flexible ITSM solution, cost saving and easy to maintain.

    Overall Comment

    The solution is quite easy and intuitive to configure and doesn't require programming knowledge. Many possibilities to customize the screens and implement specific workflows. Very good team who finds solutions which fit with our needs and organization.

    What one piece of advice would you give other prospective customers?

    If you want to provide advanced reports, use an additional BI platform.

    What do you like most about the product or service?

    Easy configuration. Drag & drop useful to

    What do you dislike most about the product?

    The solution could be more user oriented. The Self Service interface is not so user-friendly as it could be expected.

    If you could start over, what would your organization do differently?

    Review internal processes before starting to implement the tool

    1 of 1 peer(s) found this review helpful.


  • 5 out of 5.0, Reviewed

    Product(s): EasyVista

    Successful project with partner mentality!

    Overall Comment

    Very knowledgeable staff with great work ethic. I felt they were as invested in the success of this project as I was. All tasks and deliverables were on time and top quality. We wanted to revamp our current processes and drive more to industry standard and Easy Vista facilitated that process very well.

    What one piece of advice would you give other prospective customers?

    While you think that the "big guys" are the better to go with - we found Easy Vista to be big on functionality with small company attention to detail.

    What do you like most about the product or service?

    modular, flexible.

    If you could start over, what would your organization do differently?

    Allowed more time up front - we were very fast tracked.

    1 of 1 peer(s) found this review helpful.


  • 4 out of 5.0, Reviewed

    Product(s): EasyVista

    The implementation was easy by using Excel templates.

    Overall Comment

    The first implementation was made in house. The Easy Vista consultants knew perfectly the product so the implementation was quite easy. The product is very intuitive for the first time that you work on it. The relational of the components makes a logical step by step implementation by using excel templates.

    If you could start over, what would your organization do differently?

    Work hard on process before implementation.


  • 5 out of 5.0, Reviewed

    Product(s): EasyVista

    Implementation was easy and quick.

    Overall Comment

    Very good work with the editor.

    What one piece of advice would you give other prospective customers?

    To be driven by process ad work on the UX.

    What do you like most about the product or service?

    quick implementation.


  • 5 out of 5.0, Reviewed

    Product(s): EasyVista

    Easyvista

    Overall Comment

    After initial deploy and with periodical maintenance fulfill every aspect of Service Desk and Asset Management. Works well even with Licensing and Software Asset Management.

    What one piece of advice would you give other prospective customers?

    Plan ahead your environment for asset and discovery modules.

    What do you like most about the product or service?

    Multiple Module integrated with each other. ITIL compatibility.

    What do you dislike most about the product?

    Some graphics and translation not perfect.

    If you could start over, what would your organization do differently?

    Start immediately with Asset and Software Asset Management to have a licensing situation clearer.


  • 5 out of 5.0, Reviewed

    Product(s): EasyVista

    Migration from On-Prem to Cloud was easy and very well managed.

    Overall Comment

    As far as I can say, the overall experience with Easyvista has been very good. It's a kind of SW Vendor that position itself close to the customer supporting all the product/solution lifecycle with proven results. The jump to the Cloud services including the migration from On-Prem previous version was well managed without no-interruption.

    What do you like most about the product or service?

    The easy way you deploy new projects.

    What do you dislike most about the product?

    Sometimes the performance over the Internet (SaaS) is not the intended one.

    What one thing do you wish the vendor did differently?

    Have more functional resources in order to better support new projects from the customer.


  • 5 out of 5.0, Reviewed

    Product(s): EasyVista

    Implementation was easy.

    Overall Comment

    Excellent customer service. Reliable and useful solution.

    What do you like most about the product or service?

    SaaS offer - strong and fast evolution.

    If you could start over, what would your organization do differently?

    Use as soon as possible the product "out of the box".


  • 4 out of 5.0, Reviewed

    Product(s): EasyVista

    Excellent tool for managing lifecycle of the IT services.

    Overall Comment

    The product covered the needs of the Organization. Easy adaptation and customizations to achieve particular goals. IT represents an excellent aid to management of our services.

    What do you like most about the product or service?

    The product presents a lot of possibilities.

    What do you dislike most about the product?

    I dislike we have to stop the service during more than 6 hours for a new version installation.

    What one thing do you wish the vendor did differently?

    Process for upgrade to the next version software.

    If you could start over, what would your organization do differently?

    Less complexity in the design of our customization.


  • 4 out of 5.0, Reviewed

    Product(s): EasyVista

    Grow at your own rhythm with the help of the vendor.

    Overall Comment

    Great relation vendor/customer.

    What one piece of advice would you give other prospective customers?

    the tool is easily adaptable to your needs. You always support the vendor.

    What do you like most about the product or service?

    easy adaptation to the customer needs.

    What do you dislike most about the product?

    some points of configuration, but easily solventables.

    What one thing do you wish the vendor did differently?

    empathy and proximity to the customer.

    If you could start over, what would your organization do differently?

    more involvement of the organization.


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(21)
4.2

Ability to understand your organization's needs

(21)
4.5

Timely and complete response to product questions

(20)
4.3

Pricing and contract flexibility (pricing and terms)

(20)
4.4
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(21)
4.5

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(16)
3.9

Ease of integration using standard APIs and tools

(17)
4.2

Quality and availability of end-user training

(19)
4.2

Ease of deployment

(19)
4.3
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(20)
4.5

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(20)
4.4

Quality of technical support

(20)
4.7

Quality of peer user community

(19)
3.8
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(21)
4.5

Incident and Problem Management

(21)
4.7

Change, Configuration and Release

(18)
4.3

Self-Service/Request Fulfillment

(19)
4.5

IT Knowledge Management

(18)
4.1

Reporting and SLA Management

(18)
3.8

Process and Workflow Design

(21)
4.7

Data Source/ITOM Tool Integration

(14)
4.2
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Development/Integration

Application Lead

Functional Assessment

Maintenance and Support

Rollout and Install

Technical Assessment

Vendor/Product Selection

User Training

Executive Sponsor

Vendor Management


What other vendors were considered? Multiple responses allowed.

BMC Software

ServiceNow

CA Technologies

Cherwell Software

LANDESK

EasyVista

Heat Software

Hewlett Packard Enterprise

Serena Software

Axios

IBM

ManageEngine

Microsoft

TeamDynamix

Hornbill

Samanage

SAP

Sunview Software

SysAid

Zendesk

Other...


Why did you purchase an IT Service Support Management Tool?

Create internal/operational efficiencies

Improve customer relations/service

Improve business process agility

Improve business process outcomes

Cost management

Improve compliance and risk management

Enhance decision making

Drive innovation

Drive revenue growth

Improve supplier or partner relations

Reduce time to market

Other...


What were the key factors that drove your decision?

Product functionality and performance

Overall cost

Breadth of services

Product roadmap and future vision

Strong customer focus

Strong services expertise

Financial/organizational viability

Strong consulting partnership

Pre-existing relationships

Strong user community

Other...