4.6 out of 5 (23 Ratings)
May 25, 2016
The product has been exactly what we expected. It has helped us provide better service to our customers, build and refine our business processes and make us more efficient. We have made major strides in our agility to adjust the platform to our needs and the needs of our customers. Next up is a refresh of the self-service portal for our mobile workforce. We currently use this on a global stage, with both our APAC and AME regions using the same SaaS instance.
May 10, 2016
We have been very pleased with EasyVista, specifically with the people we've worked with and the stability and usability of the tool.
Dec 9, 2015
Easy Vista had a good story, an easy to use interface, and simple customizations. We aren't necessarily a super mature ITIL shop and while we loved some of the larger mainstream products, we simply don't have the FTEs to dedicate to the care and feeding of those products. We also really liked the concurrent user licensing model based on how we run our service desk and Tier 2.