3.9 out of 5 (8 Ratings)

8 Verified Reviews

Heat Service Management

Trust your vendor's project manager

While at time scheduling times for collaborating with vendor was difficult, the vendor representatives were knowledgable and willing to assist us in setting up the product. Personality and project management styles on both sides being different, in hind sight I'd say it would be best to try to trust the vendor's project manager as they've implemented their product with many different companies.

Heat Service Management

Product is maturing every release and has become very robust and is integral to our team.

Early on there were challenges and limitations with the product as it was their first foray into Cloud. They were also immature in their serive management practices. But over the years their product and internal practices have matured significantly and they have been able to meet almost all of our needs. The investment they are making in this product is evident.

Heat Service Management

HEAT Software: Leader in Service and Innovation

I have worked with the HEAT Software company for 15 years and nothing but great service all around.

Heat Service Management

Go with OOTB

We customized too much from OOTB

Heat Service Management, Other...

DSM works great...Service Management not so much

The DSM (Desktop/Server Manager) portion of the project went very well. The SaaS tenant requires a lot of customization to fit our business needs.

Heat Service Management

Excellent product with many capabilities including work flow.

Product is excellent. We are working with other vendors and handling internally for remainder of rolllout.

Heat Service Management

Good implementation, but needs to catch up to their competitors.

The vendor was willing to accommodate and assist with any modifications to the system to fit our environment and culture. The experience was well worth the investment and helped to create an easy transition from the legacy system.

Heat Service Management

Out of the box. implementation was easy, but customizations takes some effort.

Completely redesigned product for 2015. Big learning curve for users of old version. Self service feature and price were the main selling points.