3.6 out of 5 (21 Ratings)
Jan 31, 2017
Promises made about initial roll out, implementation, and support have not been realized. Product has not evolved as was promised, ability to realize successes on better service deliver, tracking, reporting and management has been unsatisfactory. Upgrade path is extermely labor intensive and license structure is expensive.
Jan 10, 2017
Really horrible system, extremely uneasy to use. Too much dependent on IE, User Interface is non-intuitive, settings are lost again and again. Changes user's time from mm/dd/yyyy to dd/mm/yyyy, changes their time zones creating a nuisance for the users.
Jan 4, 2017
Difficult to get consultants with deep technical know how and experiences in greater production environments (ca. 10.000 servers with high availability and scalability). project members had a good technical experience, but normal support is slow
Jan 3, 2017
Vendor worked closely with all dedicated teams ensuring each module meet our needs. Formal training was provided. Had our best interest in mind.
Dec 6, 2016
Product is easy to use and contains the necessary functionality.
Nov 6, 2016
has been implemented quickly and is financially attractive however we missed the vendor to bring in the ITSM processes expertise and best practices
Sep 19, 2016
We were already utilizing a suite of Service Management tools from HP (Asset Manager, Service Manager, Connect-It). Deciding to go with the HP CMDB over another product made the most sense for our organization. Our implementation times were cut down due to the expertise with other HP Tools. We were able to design and implement in under four months and start providing value to our Tech staff almost immediately. Mapping and discovery were made easy by the tools GUI interface We were able to use our existing 3rd party staff to implement without generating more cost to the organization.
May 10, 2016
We had HPSM previously and customized it. Then we re-implemented the tool to fit out of the box. So far, the tool has a great engine but does not integrate or talk with other tools. Reporting is challenging and the data migrated from the previous system is not accurate.
Mar 22, 2016
Our users really like the end user portal. Finally we can give them an experience that matches their expectations from the sites they use when not at work, and it gives us a far better showcase of what we can offer them than we were able to before now.
Mar 9, 2016
We took 8 weeks to develop our system. The day we went live we had "all hands on deck". We had one problem with some notifications not being sent out and that was detected and fixed in less than 30 minutes. This was the easiest Service Desk tool deployment I've ever experienced. Our Help Desk team lead loves how easy it is to train a new agent to use the product.