5 out of 5.0, Reviewed Oct 17, 2016
used a 3rd party IBM partner to implement. Partner was based ofshore (mix of onshore and offshore team).
Implementation strategy is key.
the product can be clunky to navigate. too many screens/clicks to complete tasks.
More timely response to cloud issues. In fairness, we have engaged the IBM leadership at the state level and they have been more responsive.
spend more time gathering requirements. My team did not fully understand the capabilities of the sytem before we started the project.
4 out of 5.0, Reviewed Sep 20, 2016
The service works, the platform is intuitive and the end users have good results.
It`s a good experience to users, maybe be better customize same tools, but it works.
It really works in an easy way.
The time of the setup and the appearance.
The time of the setup.
To involve more people in the project, talk more with the vendor about the major functionalities.
This is a easy tool to manage the desks from the workstations.