4.3 out of 5 (4 Ratings)

4 Verified Reviews

Integrated Service Management

Strong Tool, Average Implementation Needed, Administration a Challenge

The vendor was supportive and had answers to all questions when we reached out during our internal deployment.


Great relationship built with development team to help out with issues found.

Product has alot of bells and whistles, but is very complex and not very user friendly.


Product is great, but implementation could have been easier.

used a 3rd party IBM partner to implement. Partner was based ofshore (mix of onshore and offshore team).


It needs more tools to manage database be better in your appearance.

The service works, the platform is intuitive and the end users have good results.